Bitdefender

Total Security 2015

Product help and information wiki
23 topics

How to manually remove an infected file from your computer

In order to manually remove an infected item from your computer you need to perform the following steps: 1. Restart the computer in Safe Mode. You can do that, by following ...

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How to schedule a scan with Bitdefender 2015

In Bitdefender 2015, you can schedule a scan periodically. It is recommended to run a scan once or twice per month. In order to perform this, please open the main interface ...

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How to generate and submit a scan log with Bitdefender 2015

First, please update Bitdefender to be sure you have the latest virus signatures: open the main interface using the Bitdefender icon from your desktop. Click the Update panel from ...

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Bitdefender 2015 found an infection. What to do?

When Bitdefender detects an infection, it will take automatic action for the detected malware. Some malware will have to be cleaned when Windows starts ...

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What to do when Bitdefender blocks a safe website or online application

Bitdefender offers a secure web browsing experience by filtering all web traffic and blocking any malicious content. However, it is possible that Bitdefender considers a safe website ...

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Antispam filter does not detect any spam message

If no spam message is marked as [spam], there may be a problem with the Bitdefender Antispam filter. Before troubleshooting this problem, make sure it is not caused by one of the ...

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Legitimate messages are marked as [spam]

Legitimate messages are marked as [spam] simply because they look like spam to the Bitdefender antispam filter. You can normally solve this problem by adequately configuring the ...

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What to do when Bitdefender 2015 finds viruses on your computer?

You may find out there is a virus on your computer in one of these ways: You scanned your computer and Bitdefender found infected items on it. A virus alert informs ...

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How do I clean a virus in an e-mail archive with Bitdefender 2015?

Bitdefender can also identify viruses in e-mail databases and e-mail archives stored on disk. Sometimes it is necessary to identify the infected message using the information ...

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Why did Bitdefender automatically delete an infected file?

If an infected file is detected, Bitdefender will automatically attempt to disinfect it. If disinfection fails, the file is moved to quarantine in order to contain the infection. For ...

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How do I clean a virus in an archive?

An archive is a file or a collection of files compressed under a special format to reduce the space on disk necessary for storing the files. Some of these formats are open ...

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How do I scan my system?

To perform a complete scan on the system, follow these steps: Open the Bitdefender window. Access the Protection panel. Under the Antivirus module, select ...

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How do I check what viruses Bitdefender detected?

Each time a scan is performed, a scan log is created and Bitdefender records the detected issues. The scan log contains detailed information about the logged scanning process, ...

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How to scan your computer with Bitdefender Rescue CD

Here's how to use Bitdefender Rescue CD to quickly scan and disinfect an infected operating system that cannot start normally: 1. First, you need to boot the computer from ...

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How to recover files with Bitdefender Rescue CD

This article shows how to use Bitdefender Rescue CD to recover files from an infected system that fails to start To copy files on a removable device: 1. Start Bitdefender ...

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What to do when Home Page resets to about:blank in Internet Explorer

Browser hijacking is one of the most widespread infection. The purpose of hijacker is to force people into visiting unwanted websites. Changed homepage of a web browser is the most ...

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How to clean infections found in System Volume Information

The System Volume Information folder is a zone on your hard drive created by the Operating System and used by Windows for storing critical information related to the system configuration. The ...

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Bitdefender services are not responding

This article helps you troubleshoot the Bitdefender Services are not responding error. You may encounter this error as follows: The Bitdefender icon in the system tray is ...

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What to do when Bitdefender detected a clean file as infected (false positive)?

We strive to reduce false-positive reports to a minimum. However, these reports are commonly due to bad programming practices (e.g. applications that change the Master Boot Record, ...

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How to create a Bitdefender Rescue CD

Bitdefender Rescue CD is a free tool that scans and cleans your computer whenever you suspect a malware threat is affecting its operation. Bitdefender Rescue CD works without ...

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The system appears infected (How to generate a BDsys log?)

If your PC appears to be infected but Bitdefender does not detect any malware, please complete the Customer Care Online Form. Be sure to provide us with the following information, ...

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Password protected items

In these cases,Bitdefenderis simply notifying you that it has discovered items that are either password-protected or are protected by some proprietary form of encryption. This makes ...

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Cookie threats!

What is a cookie?At http://www.microsoft.com/info/cookies.mspx you can learn overview of what cookies represent: very small text files placed on the hard drive by a web server. ...

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