Bitdefender
Total Security 2013

Product help and information wiki

Malware infections14 topics

• What is a PUA / PUP software?

  A PUA / PUP (potentially unwanted application / potentially unwanted program) is a software ...

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• How do I disable Safepay?

  Bitdefender Safepay is a secured browser designed to protect your credit card information, ...

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• What to do when Home Page resets to about.blank in Internet Explorer

  Browser hijacking is one of the most widespread infection. The purpose of hijacker is to ...

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• How to remove FBI Ransomware infection

  The FBI Ukash MonkeyPak Ransomware is a malware that locks you out of your computer and ...

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• How to clean infected Temporary Internet Files

  A. Overview You can find below the default locations where every internet browser is ...

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Functionality and How To's24 topics

• How to restart in SAFE MODE with Networking

  Restart the computer Press the "F8" key several times before Microsoft ...

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• Operating Systems required for running your Bitdefender products

  Classic Line: Bitdefender Antivirus Plus, Bitdefender Internet Security, Bitdefender Total ...

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• What Bitdefender product should I purchase?

  Bitdefender provides proactive protection from e-threats, such as viruses, spyware, hackers ...

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• How do I protect my Facebook account using Bitdefender Safego?

  Safego is a Facebook application developed by Bitdefender to keep your social networking ...

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• Where can I download my Bitdefender product from?

  You can download your Bitdefender product from our authorized websites (for example, the ...

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Download & Install22 topics

• How to remove other security solutions

  Running multiple security solutions on the same PC may affect their proper functionality ...

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• What is the vsserv.exe process?

  Vsserv.exe is the main Bitdefender process that provides continuous real-time protection ...

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• What is Autopilot mode?

  For all the users who want nothing more from their security solution than to be protected ...

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• Removal tools (uninstallers) for common antivirus software

  In order to uninstall, you will need to access the link associated with the antivirus ...

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• How to solve error message "The application was unable to start correctly (0x000007b). Click OK to close the application"

  This error message may occur on 64 bit operating systems when the Microsoft Visual C++ Redistributable ...

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Activation5 topics

• How do I reset the Bitdefender product password?

  To reset the password for your Bitdefender product, follow these steps: 1. Access the ...

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• How do I reset the password for MyBitdefender account?

  To set a new password for your MyBitdefender account, follow these steps: 1. Go to: ...

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• How do I log in to MyBitdefender using another online account?

  To successfully use another account, follow these steps: 1. Open the Bitdefender window. 2. ...

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• How do I change MyBitdefender e-mail address?

  You have created a MyBitdefender account using an e-mail address you no longer use and now ...

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• How do I register a trial version?

  If you have installed a trial version, you may only use it for a limited period ...

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Purchase and Orders7 topics

• Invalid key

  We kindly inform you that your license key was misused, and consequently invalidated. This ...

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• When does my Bitdefender protection expire?

  To find out the remaining number of days from your license key, follow these steps: Open ...

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• How do I switch from one Bitdefender 2013 product to another?

  For a better viewing experience, please change the video settings. You can easily ...

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• How do I renew my Bitdefender protection?

  When your Bitdefender protection is about to expire, you must renew your license key. Follow ...

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• How To Remove Another Security Solution Installed on the PC

  It is highly recommended that youremove any security softwareyou might have ...

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Error/Crash3 topics

• My Internet is slow

  This situation may appear after you install Bitdefender. The issue could be caused by errors ...

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• I cannot access a device on my network

  Depending on the network you are connected to, the Bitdefender firewall may block the connection ...

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• What to do when Windows Security Center reports Antivirus, Antispyware and/or Firewall are turned off

  Most of the times, when Security Center reports Bitdefender Antivirus and/or Firewall are ...

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Slowdown2 topics

• What to do when Autopilot/Autoscan/Auto Update are randomly disabled

  Bitdefender 2013 is by default set to Autopilot for completely silent security. While on ...

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• How to manually update Bitdefender 2013 virus definitions - using weekly.exe

  For a better viewing experience, please change the video settings. For a better ...

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