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Bitdefender

Total Security 2013

Product help and information wiki
6 topics

On-access scanning (Real Time Protection) is disabled. What to do?

Last updated on: 07/08/2015

On-access scanning (Real Time Protection) is disabled. What to do?

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Safepay cannot start correctly due to Acronis Scheduler Helper

Last updated on: 06/07/2015

Safepay cannot start correctlydue to Acronis Scheduler Helper

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BSOD (blue screen) encountered on Windows Vista/ Windows 7 after installing Bitdefender ( or when trying to open Safepay)

Last updated on: 06/07/2015

BSOD (blue screen) encountered on Windows Vista/ Windows 7 after installing Bitdefender ( or when trying to open Safepay)

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What to do when encountering a technical issue? (How to generate a support tool log)

Last updated on: 24/02/2016

What to do when encountering a technical issue? (How to generate a support tool log)

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My Internet is slow

Last updated on: 06/07/2015

My Internet is slow

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18 topics

How to upgrade for free from an older version to Bitdefender 2015 (if you are using Windows XP or Windows Vista)?

Last updated on: 11/08/2015

How to upgrade for free from an older version to Bitdefender 2015 (if you are using Windows XP or Windows Vista)?

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How do I install Bitdefender 2015 on a second computer?

Last updated on: 10/11/2015

How do I install Bitdefender 2015 on a second computer?

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How to upgrade for free from an older version to Bitdefender 2015?

Last updated on: 18/09/2015

How to upgrade for free from an older version to Bitdefender 2015?

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Bitdefender installation fails due to ASUS AI Suite software

Last updated on: 30/06/2015

Bitdefender installation failsdue toASUS AI Suite software

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What is the vsserv.exe process?

Last updated on: 26/02/2013

What is the vsserv.exe process

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Safego protection for Facebook - End of Life

Last updated on: 01/07/2015

Safego protection for Facebook - End of Life

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Can I run Bitdefender Safebox on Windows 8 and Windows 8.1 systems?

Last updated on: 02/07/2015

Can I run Bitdefender Safebox on Windows 8 and Windows 8.1 systems?

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How to remove a child profile ?

Last updated on: 02/07/2015

How to remove a child profile ?

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How do I test my antivirus solution?

Last updated on: 02/07/2015

How do I test my antivirus solution?

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How do I scan a file or a folder?

Last updated on: 02/07/2015

How do I scan a file or a folder?

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24 topics

What to do if I get a lot of pop-ups / ads (or my internet home page is changed)?

Last updated on: 20/09/2015

What to do if I get a lot of pop-ups / ads/ popup (or my internet home page is changed)?

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How to manually remove an infected file from your computer

Last updated on: 20/09/2015

How to manually remove an infected file from your computer

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Why did Bitdefender automatically delete an infected file?

Last updated on: 30/06/2015

Why did Bitdefender automatically delete an infected file?

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How to scan your computer with Bitdefender Rescue CD

Last updated on: 30/06/2015

Here's how to use Bitdefender Rescue CD to quickly scan and disinfect an infected operating system that cannot start normally:

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How to recover files with Bitdefender Rescue CD

Last updated on: 30/06/2015

How to recover files with Bitdefender Rescue CD This article shows how to use Bitdefender Rescue CD to recover files from an infected system that fails to start

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5 topics

How do I reset the password for MyBitdefender account?

Last updated on: 03/12/2013 Video

How do I reset the password for MyBitdefender account?

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How do I log in to MyBitdefender using another online account?

Last updated on: 02/07/2015

How do I log in to MyBitdefender using another online account?

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How do I change MyBitdefender e-mail address?

Last updated on: 06/07/2015

How do I change the e-mail address used for MyBitdefender account?

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Installing your Bitdefender 2013 product

Last updated on: 06/07/2015 Video

Installing your Bitdefender 2013 product

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How do I register a trial version of Bitdefender 2014?

Last updated on: 06/07/2015 Video

How do I register a trial version of Bitdefender 2014? If you have installed a trial version, you may only use it for a limited period of time.

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Invalid key

Last updated on: 05/03/2013

Invalid Key

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When does my Bitdefender protection expire?

Last updated on: 06/07/2015

When does my Bitdefender protection expire?

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How do I switch from one Bitdefender 2013 product to another?

Last updated on: 05/02/2013 Video

How do I switch from one Bitdefender 2013 product to another?

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How to check if your PC meets the recommended system requirements

Last updated on: 04/10/2013

Explanations on how to find out about your computer system requirement.

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How do I renew my Bitdefender protection?

Last updated on: 06/07/2015

When your Bitdefender protection is about to expire, you must renew your license key.

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1 topic

How to manually update Bitdefender 2013 virus definitions - using weekly.exe

Last updated on: 12/04/2013 Video

Note: The weekly.exe application is a Virus Definition Update only. If you are looking to install product updates, you must update Bitdefender to the latest version.

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