The support tool no longer opens after the 3.4.12.1 upgrade on x64 systems
This article describes the steps to take should the support tool no longer start after installing the 3.4.12.1 product update on an x64 machine.
This situation occurs only on x64 platforms., in order to be able to start the support tool you need to make sure the Microsoft Visual C++ 2005 SP1 Redistributable Package (x86) is installed on your system. In order to download and install it please use this link.
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