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Together with e-mail support and LiveAssistance!, this service completes our range of fully responsive support options. Our specialists are ready to receive and process the issues and questions you submit, in real time. We invite you to contact our Bitdefender Support Team and kindly ask you to allow approximately 10 minutes for your call to be taken.

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The Exchange Information Store service does not start

Bitdefender Security for Exchange safeguards your organizations critical messaging services to protect against email-borne viruses, spyware and spam. Iintegrating seamlessly with Microsoft® Exchange Server, Bitdefender Security for Exchange combines malware protection, antispam, antiphishing, and content filtering technologies to increase productivity and ensure the overall integrity of your email platforms.

This issue occurs when the virus-scanning entry remains in the registry after uninstalling the Bitdefender for Exchange. In order to solve this open the registry editor and browse to the key below:


HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIS\VirusScan

Registry Key


On the right pane locate the "Enabled" value, double click it and set its "Value data" to 0.

You may find more information regarding this issue in this Microsoft KnowledgeBase article available here.

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