Bitdefender

Sphere 2013

Product help and information wiki
17 topics

How to manually remove an infected file from your computer

In order to manually remove an infected item from your computer you need to perform the following steps: 1. Restart the computer in Safe Mode. You can do that, by following ...

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How to scan your computer with Bitdefender Rescue CD

Here's how to use Bitdefender Rescue CD to quickly scan and disinfect an infected operating system that cannot start normally: 1. First, you need to boot the computer from ...

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How to recover files with Bitdefender Rescue CD

This article shows how to use Bitdefender Rescue CD to recover files from an infected system that fails to start To copy files on a removable device: 1. Start Bitdefender ...

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How to remove a Fake Antivirus infection

Rogue security software designers create legitimate looking pop-up windows that advertise security update software. Such windows might appear on your screen while you surf the web. ...

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CryptoLocker ransomware – details and prevention

CryptoLocker is a new sophisticated malware that was launched in the late 2013. It is designed to attack Windows operating system by encrypting all the files from the system using ...

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What to do when Bitdefender does not detect malware (false negative)

In order to promptly resolve this issue, we kindly ask that you send us the malware file(s) as described below: NOTE: These files will be used for malware analysis only and ...

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What is a PUA / PUP software?

A PUA / PUP (potentially unwanted application / potentially unwanted program) is a software that may be unwanted on the PC and sometimes comes bundled with freeware software. You ...

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How to generate and submit a scan log

First, please update Bitdefender to be sure you have the latest virus signatures:open the main interface using the Bitdefender icon from your desktop. At the Update panel, please ...

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How to remove FBI Ransomware infection

The FBI Ukash MonkeyPak Ransomware is a malware that locks you out of your computer and your applications until you pay a “ransom” of $100/$200 via MoneyPak/Ukash/PaySafeCard. This ...

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How do I scan ?

File or Folder The easiest and recommended way to scan a file or folder is to right-click the object you want to scan, point to Bitdefender and select Scan with Bitdefender from ...

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How do I check what viruses Bitdefender detected?

Each time a scan is performed, a scan log is created and Bitdefender records the detected issues. The scan log contains detailed information about the logged scanning process, ...

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How do I secure my online transactions with Bitdefender Safepay?

Safepay is a secured browser designed for online banking. By default, Bitdefender detects when you navigate to an online banking site or online shop in any browser on your computer ...

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What to do when Bitdefender detected a clean file as infected (false positive)?

We strive to reduce false-positive reports to a minimum. However, these reports are commonly due to bad programming practices (e.g. applications that change the Master Boot Record, ...

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Scanning Your Mac

You can scan your Mac or specific files anytime you want. The easiest way to scan a file, a folder or a volume is to drag&drop it over the Bitdefender Antivirus for Mac ...

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How to create a Bitdefender Rescue CD

Bitdefender Rescue CD is a free tool that scans and cleans your computer whenever you suspect a malware threat is affecting its operation. Bitdefender Rescue CD works without ...

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I/O errors in the scan report

The Bitdefender scanning engine indicates the number of I/O errors within the Statistics section of the scan report. An I/O error is counted every time the scanning engine is denied ...

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Cookie threats!

What is a cookie?At http://www.microsoft.com/info/cookies.mspx you can learn overview of what cookies represent: very small text files placed on the hard drive by a web server. ...

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