Bitdefender

Sphere 2013

Product help and information wiki

How do I test my antivirus solution?

To make sure that your Bitdefender product is properly running, we recommend you using the Eicar test. The Eicar test allows you to check your antivirus protection using ...

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How do I scan a file or a folder?

The easiest way to scan a file or folder is to right-click the object you want to scan, point to Bitdefender and select Scan with Bitdefender from the menu. To complete ...

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How to manage the Bitdefender notifications

10.7 Lion Without Growl - open the application's Preferences and under the "General" tab, disable the "Enable notifications"option With ...

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Operating Systems required for running your Bitdefender products

Classic Line: Bitdefender Antivirus Plus, Bitdefender Internet Security, Bitdefender Total Security Bitdefender(2014) can be installed on: Windows XP with Service Pack ...

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How do I use Bitdefender Anti-Theft?

Bitdefender Anti-Theft allows you not only to locate and lock the stolen laptop, but also wipe all data to ensure that it will not be used by the thief. To access the Anti-Theft ...

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15 topics

How to scan your computer with Bitdefender Rescue CD

Here's how to use Bitdefender Rescue CD to quickly scan and disinfect an infected operating system that cannot start normally: 1. First, you need to boot the computer from ...

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How to recover files with Bitdefender Rescue CD

This article shows how to use Bitdefender Rescue CD to recover files from an infected system that fails to start To copy files on a removable device: 1. Start Bitdefender ...

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How to remove a Fake Antivirus infection

Rogue security software designers create legitimate looking pop-up windows that advertise security update software. Such windows might appear on your screen while you surf the web. ...

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CryptoLocker ransomware – details and prevention

CryptoLocker is a new sophisticated malware that was launched in the late 2013. It is designed to attack Windows operating system by encrypting all the files from the system using ...

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What to do when Bitdefender does not detect malware (false negative)

In order to promptly resolve this issue, we kindly ask that you send us the malware file(s) as described below: NOTE: These files will be used for malware analysis only and ...

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13 topics

Bitdefender installation fails due to ASUS AI Suite software

In some cases, one might encounter difficulties when trying to install Bitdefender on a computer that is also running the ASUS AI Suite software (the computer might freeze or a BSOD ...

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Where can I download my Bitdefender product from?

We have gathered all our products in the Bitdefender toolbox. It’s right here: http://www.bitdefender.com/Downloads/ If you have a Bitdefender license key, just ...

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Installing your Bitdefender product

For a better viewing experience, please change the video settings. Bitdefender installation is straight forward (only 3 steps and it’s on your computer) You can ...

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How do I install Bitdefender on a second/third/fourth computer? [Bitdefender Windows 8 Security]

For a better viewing experience, please change the video settings. If you have purchased a license key for more than one computer, you can use the same license key to ...

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How to fix "No Google Token" error that appears when signing in to Bitdefender Mobile Security.

This error occurs when the device is not associated with a Google account, or the device is associated with an account but a temporary problem is preventing it from connecting to ...

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1 topic

BSOD (blue screen) when trying to open SafePay

In some rare cases, your computer might encouter a BSOD (blue screen) when trying to open SafePay. In order to solve this situation, please install the following Microsoft hotfix. ...

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2 topics

How do I change MyBitdefender e-mail address?

You have created a MyBitdefender account using an e-mail address you no longer use and now you would like to change it. The e-mail address cannot be changed, but you can use ...

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How do I register a trial version?

If you have installed a trial version, you may only use it for a limited period of time. To continue using Bitdefender after the trial period expires, you must register ...

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