Bitdefender Sphere 2013

1. How do I change MyBitdefender e-mail address?

   You have created a MyBitdefender account using an e-mail address you no longer use and now you would like to change it. The ...

2. How to remove FBI Ransomware infection

   The FBI Ukash MonkeyPak Ransomware is a malware that locks you out of your computer and your applications until you pay a “ransom” ...

3. How do I install Bitdefender on a second/third/fourth computer? [Bitdefender Windows 8 Security]

   For a better viewing experience, please change the video settings. If you have purchased a license key for more than ...

4. How do I restart in Safe Mode?

   Safe mode is a diagnostic operating mode, used mainly to troubleshoot problems affecting normal operation of Windows. Such problems ...

5. Installing your Bitdefender product

   For a better viewing experience, please change the video settings. Bitdefender installation is straight forward  (only ...

6. How do I use System Restore in Windows?

   If you cannot start the computer in normal mode, you can boot up in Safe Mode and use System Restore to restore to a time when you ...

7. How do I improve my system performance?

   The system performance depends not only on the hardware configuration, such as the CPU load, memory usage and hard disk space. It ...

8. How do I scan ?

   File or Folder The easiest and recommended way to scan a file or folder is to right-click the object you want to scan, point ...

9. How do I check what viruses Bitdefender detected?

   Each time a scan is performed, a scan log is created and Bitdefender records the detected issues. The scan log contains detailed ...

10. How do I register a trial version?

    For a better viewing experience, please change the video settings.   If you have installed a trial version, you ...

11. How to address malware that was not removed from your PC

    Bitdefender On-Access Scanning reports an infected file could not be cleaned.  Solution: we recommend you to make sure ...

12. How to fix "No Google Token" error that appears when signing in to Bitdefender Mobile Security.

    This error occurs when the device is not associated with a Google account, or the device is associated with an account but a temporary ...

13. Bitdefender Mobile Security - Frequently Asked Questions

    Why does Bitdefender Mobile Security require an Internet connection?  The application needs to communicate with Bitdefender ...

14. What does the Application Audit tell me about the applications I installed?

    By tapping Application Audit in the Bitdefender interface you can see the permissions required by each of the applications installed ...

15. How to link your device to MyBitdefender

    To use Bitdefender Mobile Security, you must link your device to a MyBitdefender account by logging in to the account from the app. ...

16. Bitdefender removal failed

    This article helps you troubleshoot errors that may occur when removing Bitdefender. There are two possible situations: During ...

17. Removing Bitdefender Antivirus for Mac

    Being a complex application, Bitdefender Antivirus for Mac cannot be removed just by dragging the icon from the Applications folder ...

18. Scanning Your Mac

    You can scan your Mac or specific files anytime you want. The easiest way to scan a file, a folder or a volume is to drag&drop ...

19. Installing Bitdefender Antivirus for Mac

    Locate the bitdefender_antivirus_for_mac.dmg file and double-click it. The following window will appear. Double ...

20. System Requirements for Bitdefender Antivirus for Mac

    You may install Bitdefender Antivirus for Mac only on Intel-based Macintosh computers with Mac OS X version 10.4.6 or later installed. Your ...

21. Uninstalling steps for other security programs for Windows and for Mac

    Uninstalling other Security Programs using the system tools [Windows XP] The Antivirus that is currently installed on your ...

22. Uninstall other security solutions on Mac systems

    To uninstall other security solutions from your MAC you can try one of the following:                                                                  1)  ...