Scan doesn't start

This type of issue can have two main causes:

• A previous Bitdefender installation which was not completely removed or a faulty Bitdefender installation.
  
  In this case, follow these steps:
  
  
  1. Remove Bitdefender completely from the system:
     
     
     1. Go to http://www.bitdefender.com/uninstall and download the uninstall tool on your computer.
        
        
     2. Run the uninstall tool using administrator privileges.
        
        
     3. Restart your computer.
        
        
  2. Reinstall Bitdefender on the system.
     
     
• Bitdefender is not the only security solution installed on your system.
  
  In this case, follow these steps:
  
  
  1. Remove the other security solution. For more information, please refer to "How do I remove other security solutions?".
     
     
  2. Remove Bitdefender completely from the system:
     
     
     1. Go to http://www.bitdefender.com/uninstall and download the uninstall tool on your computer.
        
        
     2. Run the uninstall tool using administrator privileges.
        
        
     3. Restart your computer.
        
        
  3. Reinstall Bitdefender on the system.
     
     

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Please help us to improve our product. What is your main reason for uninstalling Bitdefender?
To reinstall the same Bitdefender product.
To install a different Bitdefender product.
To install a free security solution.
To install a security solution from a different provider.
I will not use a security solution.