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Removing security software incompatible with Cloud Security for Endpoints

Cloud Security for Endpoints by Bitdefender protects systems using security technology that has been rated number one time and time again. It does not require on-site server hardware and maintenance as it is managed by Cloud Security Console, a powerful and intuitive interface to a solution that can scale to defend any number of systems, no matter where they are located.

This article provides information on removing security software incompatible with Cloud Security for Endpoints and the list of security software detected automatically when installing the Cloud Security for Endpoints client software (Endpoint Client).

Overview

Cloud Security for Endpoints is incompatible with other antimalware, firewall or security software. Running Cloud Security for Endpoints simultaneously with other security software on a computer may affect their operation and cause major problems with the system.

Before installation, be sure to uninstall existing antimalware and firewall software from computers.

Important

No need to worry about Windows security features (Windows Defender, Windows Firewall), as they will be turned off automatically before installation is initiated.

To ease installation over existing security software, Cloud Security for Endpoints automatically checks for and detects a large number of incompatible security programs at installation time (the list is provided below). Depending on the installation method, the following happens when an incompatible security program is detected:

  • When installing Endpoint Client locally, using the installation link from Cloud Security Console or received by email, the installer alerts you about any incompatible program detected and prompts you to uninstall it. You must follow the instructions to remove each detected program. A computer restart is required to complete the removal of detected programs. Installation will automatically resume after computer restart.
  • When installing Endpoint Client remotely, using the Install Client task from Cloud Security Console, the installer automatically attempts to uninstall any incompatible program detected. Many of the detected programs can be removed automatically, but some cannot. After removing each detected program, the computer is restarted and installation resumes automatically.

If a detected program cannot be removed, the installer does not continue with the Endpoint Client installation, but sends an error message to Cloud Security Console. You can find details in the task report, which you can access from the Computers > View Tasks page by clicking the task name. 

Detected programs cannot be removed in a number of particular situations:

  • If the program is protected with a password. In this case, you must first remove password protection.
  • When performing remote installation, in the following situations:

o   If the program cannot be removed silently (that is, without user interaction).

o   Some programs protected by a self-protect mechanism.

Best Practices

To ensure Endpoint Client installation goes smoothly and to avoid problems caused by incompatibility with other security software, follow these best practices:

1.       If possible, make an inventory of all existing security software running on the organization’s computers.

2.       If your current security solution offers a convenient mass removal method (for example, remotely via a centralized management interface), it is recommended to use it.

3.       Check the list of security software detected automatically  when installing Endpoint Client. If you use security software that is not on this list, you must remove it manually prior to installing Endpoint Client. 

4.       If you know your current security solution is password-protected, make sure to remove password protection.

5.       If you only have a few computers, it is best that you install Endpoint Client manually on each computer using the installation link. When performing local installation, the installer can remove any of the detected programs.

6.       If you want to use remote installation, test it first on a couple of computers to make sure your existing security solution can be removed automatically. If automatic removal works, proceed to remotely install Endpoint Client on all computers.

List of detected security software

In the table below, you can find the list of security programs incompatible with Cloud Security for Endpoints that are detected automatically when installing Endpoint Client. If you use security software that is not on this list, you must remove it manually prior to installing Endpoint Client.

Note

This list is updated regularly.

Vendor

Product & Version*

Bitdefender

All Bitdefender products and version

AhnLab

ACA 1.0 for Windows

Ashampoo

Ashampoo Anti-Malware v.1.21

AVAST Software

avast! File Server Security
avast! Email Server Security
avast! Endpoint Protection
avast! Endpoint Protection Plus
avast! Endpoint Protection Suite
avast! Endpoint Protection Suite Plus
avast! Internet Security 2013

AVG Technologies

AVG 7
AVG 8
AVG 9
AVG 10
AVG 2012
AVG Internet Security Business Edition 2013
AVG Antivirus Free
AVG Internet Security 2013
AVG AntiVirus Business Edition 2013
AVG File Server Edition
Email Server
AVG Internet Security 2014
AVG Antivirus 2014
AVG Antivirus Free 2014

Avira

Antivir Personal Edition Classic
Antivir Personal Edition Premium
Avira Antivirus Premium 2012
Avira Free Antivirus
Avira Internet Security 2012
Avira Antivir Desktop
Avira Antivir Proffesional Security

BullGuard

BullGuard Antivirus
BullGuard Internet Security

CA Technologies

eTrust Antivirus
eTrust Suite Personal
VETWIN32Vp5

Comodo

Comodo Internet Security
Comodo Dragon
Comodo GeekBuddy

DRWEB

DRWEB

ESET

ESET NOD32 Antivirus
ESET Smart Security
ESET Smart Security 4
ESET Smart Security 4.2
ESET NOD32 Antivirus v5
ESET NOD32 Antivirus Business Edition
ESET Smart Security 2013
ESET

F-Secure

F-Secure Anti-Virus 2010
F-Secure Internet-Security 2010
F-Secure Client Security - Web Traffic Scanning
F-Secure Browsing Protection
F-Secure Client Security - DeepGuard
F-Secure Client Security - E-mail Scanning
F-Secure Client Security - Internet Shield
F-Secure Client Security - Virus & Spy Protection
F-Secure Anti-Virus Client Security - Cisco NAC Plugin
F-Secure Product 440
F-Secure PSB Workstation Security

G Data Software

G Data Antivirus 2011
G Data Antivirus 2012
G Data Antivirus 2013
G Data InternetSecurity 2011
G Data InternetSecurity 2012
G Data InternetSecurity 2013
G Data TotalProtection 2013
G Data TotalCare 2011
G Data TotalCare 2012

GFI Software

VIPRE Antivirus
VIPRE Internet Security

Jiangmin

Jiangmin
KV Antivirus 2007
KV Antivirus 2008

Kaspersky Lab

Kaspersky Lab Network Agent
Kaspersky Anti-Virus 6.0 for Windows Workstations
Kaspersky Anti-Virus 6.0 for Windows Servers
Administration Tool of Kaspersky Anti-Virus 8.0 for Windows Servers Enterprise Edition
Kaspersky Anti-Virus 8.0 for Windows Servers Enterprise Edition
Kaspersky Small Office Security
Kaspersky Anti-Virus 2008
Kaspersky Anti-Virus 2009
Kaspersky Anti-Virus 2010
Kaspersky Anti-Virus 2011
Kaspersky Anti-Virus 2012
Kaspersky Internet Security 2008
Kaspersky Internet Security 2009
Kaspersky Internet Security 2010
Kaspersky Internet Security 2011
Kaspersky Internet Security 2012
Kaspersky Endpoint Security 8 for Windows
Kaspersky PURE 2.0

Kingsoft

Kingsoft Internet Security 9
Kingsoft Internet Security 9 Plus

Lavasoft

Lavasoft Anti-Virus Helix
Ad-Aware SE Enterprise
Ad-Aware SE Personal
Ad-Aware SE Plus
Ad-Aware SE Professional
Ad-Aware

Malwarebytes Corporation

MalwareBytes Anti-Malware version 1.61.0.1400

McAfee

McAfee Antispyware
McAfee Personal Firewall Plus
McAfee SpamKiller
McAfee SecurityCenter
NEW! McAfee Security Scan Plus
McAfee Total Protection
McAfee Rogue System Detection Sensor
McAfee Agent
McAfee Firewall Protection Service
McAfee Browser Protection Service
McAfee Virus and Spyware Protection Service
McAfee SiteAdvisor Enterprise Plus
McAfee Security Service for Exchange
McAfee VirusScan Enterprise
McAfee SaaS Endpoint Security
McAfee SaaS Total Security
McAfee Antivirus Plus
McAfee Internet Security
McAfee Total Security

MicroPoint

MicroPoint Proactive Defense Software

Microsoft

Microsoft Intune
Microsoft Forefront
Microsoft Security Essentials

Norman

Norman Ad-Aware
Norman Security Suite
Norman Virus Control

Panda Security

Panda Antivirus Lite
Panda Antivirus Pro 2011
Panda Global Protection 2011
Panda Internet Security 2009
Panda Cloud Antivirus
Panda Client Shield
Panda Endpoint Agent 6.20.04
Panda Endpoint Agent 5.50
Panda Endpoint Agent 5.05
Panda Endpoint Protection 6.20.11
Panda Endpoint Protection 5.50
Panda Endpoint Protection 5.05
Panda Security Toolbar
Panda Security URL Filtering
Panda UltraBook

PC Tools

PC Tools Internet Security 8.0
PC Tools Internet Security 9.0
PC Tools Firewall Plus 5.0
PC Tools Firewall Plus 6.0
PC Tools Firewall Plus 7.0

Prevx (subsidiary of Webroot)

Prevx

Qihoo

360 Safeguard

Sophos

Sophos Client Firewall
Sophos Anti-Virus
Sophos AutoUpdate
Sophos Remote Management System

Symantec Corporation

Symantec Endpoint Protection
Symantec Hosted Services
Symantec Shared
Symantec Hosted Services - Product Service Management
Symantec Hosted Services - Tray
Symantec Hosted Services - Platform Agent
Symantec Hosted Services - Endpoint Protection
Norton Antivirus Corporate Edition
Norton 360
Norton Antivirus
Norton Internet Security

Trend Micro

OfficeScan95
OfficeScanNT
ServerProtect
ServerProtect for NT
ServerProtect IS
Trend Micro Worry-Free Business Security Agent
Trend Micro Worry-Free Business Security Standard
Trend Micro Worry-Free Business Security Advanced
Trend Micro Client/Server Security Agent
Trend Micro Security Server
Trend Micro Internet Security Pro 2009
Trend Micro Titanium
Trend Micro Titanium 2011
Trend Micro Titanium 2012
Trend Micro Titanium Antivirus Plus 2011
Trend Micro Titanium Antivirus Plus 2012
Trend Micro Titanium Maximum Security 2011
Trend Micro Titanium Maximum Security 2012
Trend Micro Titanium Internet Security 2011
Trend Micro Titanium Internet Security 2012
Trend PC-cillin 7
NEW! Trend Micro OfficeScan Client

TrustPort 

NEW! TrustPort Antivirus
NEW! TrustPort Internet Gateway
NEW! TrustPort Internet Security
NEW! TrustPort Net Gateway
NEW! TrustPort Total Protection
NEW! TrustPort WebFilter

Webroot

Webroot Software
Webroot SecureAnywhere

ZoneAlarm
(Check Point Software Technologies)

NEW! ZoneAlarm Anti-virus
ZoneAlarm Extreme Security
NEW! ZoneAlarm Free Firewall
ZoneAlarm Internet Security Suite
ZoneAlarm Security Suite
ZoneAlarm Pro
ZoneAlarm

* The product names and versions displayed in the table are not necessarily the commercial ones. They are actually the names under which security programs or components thereof are listed in the Add or Remove Programs / Programs and Features utility from Windows Control Panel.