Removing security software incompatible with Cloud Security for Endpoints

Cloud Security for Endpoints by Bitdefender protects systems using security technology that has been rated number one time and time again. It does not require on-site server hardware and maintenance as it is managed by Cloud Security Console, a powerful and intuitive interface to a solution that can scale to defend any number of systems, no matter where they are located.

This article provides information on removing security software incompatible with Cloud Security for Endpoints and the list of security software detected automatically when installing the Cloud Security for Endpoints client software (Endpoint Client).

Overview

Cloud Security for Endpoints is incompatible with other antimalware, firewall or security software. Running Cloud Security for Endpoints simultaneously with other security software on a computer may affect their operation and cause major problems with the system.

Before installation, be sure to uninstall existing antimalware and firewall software from computers.

Important

No need to worry about Windows security features (Windows Defender, Windows Firewall), as they will be turned off automatically before installation is initiated.

To ease installation over existing security software, Cloud Security for Endpoints automatically checks for and detects a large number of incompatible security programs at installation time (the list is provided below). Depending on the installation method, the following happens when an incompatible security program is detected:

When installing Endpoint Client locally, using the installation link from Cloud Security Console or received by email, the installer alerts you about any incompatible program detected and prompts you to uninstall it. You must follow the instructions to remove each detected program. A computer restart is required to complete the removal of detected programs. Installation will automatically resume after computer restart.
When installing Endpoint Client remotely, using the Install Client task from Cloud Security Console, the installer automatically attempts to uninstall any incompatible program detected. Many of the detected programs can be removed automatically, but some cannot. After removing each detected program, the computer is restarted and installation resumes automatically.

If a detected program cannot be removed, the installer does not continue with the Endpoint Client installation, but sends an error message to Cloud Security Console. You can find details in the task report, which you can access from the Computers > View Tasks page by clicking the task name.

Detected programs cannot be removed in a number of particular situations:

If the program is protected with a password. In this case, you must first remove password protection.
When performing remote installation, in the following situations:

o If the program cannot be removed silently (that is, without user interaction).

o Some programs protected by a self-protect mechanism.

Best Practices

To ensure Endpoint Client installation goes smoothly and to avoid problems caused by incompatibility with other security software, follow these best practices:

1. If possible, make an inventory of all existing security software running on the organization’s computers.

2. If your current security solution offers a convenient mass removal method (for example, remotely via a centralized management interface), it is recommended to use it.

3. Check the list of security software detected automatically when installing Endpoint Client. If you use security software that is not on this list, you must remove it manually prior to installing Endpoint Client.

4. If you know your current security solution is password-protected, make sure to remove password protection.

5. If you only have a few computers, it is best that you install Endpoint Client manually on each computer using the installation link. When performing local installation, the installer can remove any of the detected programs.

6. If you want to use remote installation, test it first on a couple of computers to make sure your existing security solution can be removed automatically. If automatic removal works, proceed to remotely install Endpoint Client on all computers.

List of detected security software

In the table below, you can find the list of security programs incompatible with Cloud Security for Endpoints that are detected automatically when installing Endpoint Client. If you use security software that is not on this list, you must remove it manually prior to installing Endpoint Client.

Note

This list is updated regularly.

Vendor	Product & Version*
Bitdefender	All Bitdefender products and version
AhnLab	ACA 1.0 for Windows
Ashampoo	Ashampoo Anti-Malware v.1.21
AVAST Software	avast! File Server Security avast! Email Server Security avast! Endpoint Protection avast! Endpoint Protection Plus avast! Endpoint Protection Suite avast! Endpoint Protection Suite Plus avast! Internet Security 2013
AVG Technologies	AVG 7 AVG 8 AVG 9 AVG 10 AVG 2012 Business IS 2013 Free 2013 IS 2013 Business AV 2013 File Server Email Server
Avira	Antivir Personal Edition Classic Antivir Personal Edition Premium Avira Antivirus Premium 2012 Avira Free Antivirus Avira Internet Security 2012 Avira Antivir Desktop Avira Antivir Proffesional Security
BullGuard	BullGuard Antivirus BullGuard Internet Security
CA Technologies	eTrust Antivirus eTrust Suite Personal VETWIN32Vp5
Comodo	Comodo Internet Security Comodo Dragon Comodo GeekBuddy
DRWEB	DRWEB
ESET	ESET NOD32 Antivirus ESET Smart Security ESET Smart Security 4 ESET Smart Security 4.2 ESET NOD32 Antivirus v5 ESET NOD32 Antivirus Business Edition ESET Smart Security 2013 ESET
F-Secure	F-Secure Anti-Virus 2010 F-Secure Internet-Security 2010 F-Secure Client Security - Web Traffic Scanning F-Secure Browsing Protection F-Secure Client Security - DeepGuard F-Secure Client Security - E-mail Scanning F-Secure Client Security - Internet Shield F-Secure Client Security - Virus & Spy Protection F-Secure Anti-Virus Client Security - Cisco NAC Plugin F-Secure Product 440 F-Secure PSB Workstation Security
G Data Software	G Data Antivirus 2011 G Data Antivirus 2012 G Data Antivirus 2013 G Data InternetSecurity 2011 G Data InternetSecurity 2012 G Data InternetSecurity 2013 G Data TotalProtection 2013 G Data TotalCare 2011 G Data TotalCare 2012
GFI Software	VIPRE Antivirus VIPRE Internet Security
Jiangmin	Jiangmin KV Antivirus 2007 KV Antivirus 2008
Kaspersky Lab	Kaspersky Lab Network Agent Kaspersky Anti-Virus 6.0 for Windows Workstations Kaspersky Anti-Virus 6.0 for Windows Servers Administration Tool of Kaspersky Anti-Virus 8.0 for Windows Servers Enterprise Edition Kaspersky Anti-Virus 8.0 for Windows Servers Enterprise Edition Kaspersky Small Office Security Kaspersky Anti-Virus 2008 Kaspersky Anti-Virus 2009 Kaspersky Anti-Virus 2010 Kaspersky Anti-Virus 2011 Kaspersky Anti-Virus 2012 Kaspersky Internet Security 2008 Kaspersky Internet Security 2009 Kaspersky Internet Security 2010 Kaspersky Internet Security 2011 Kaspersky Internet Security 2012 Kaspersky Endpoint Security 8 for Windows Kaspersky PURE 2.0
Kingsoft	Kingsoft Internet Security 9 Kingsoft Internet Security 9 Plus
Lavasoft	Lavasoft Anti-Virus Helix Ad-Aware SE Enterprise Ad-Aware SE Personal Ad-Aware SE Plus Ad-Aware SE Professional Ad-Aware
Malwarebytes Corporation	MalwareBytes Anti-Malware version 1.61.0.1400
McAfee	McAfee Antispyware McAfee Personal Firewall Plus McAfee SpamKiller McAfee SecurityCenter NEW! McAfee Security Scan Plus McAfee Total Protection McAfee Rogue System Detection Sensor McAfee Agent McAfee Firewall Protection Service McAfee Browser Protection Service McAfee Virus and Spyware Protection Service McAfee SiteAdvisor Enterprise Plus McAfee Security Service for Exchange McAfee VirusScan Enterprise McAfee SaaS Endpoint Security McAfee SaaS Total Security McAfee Antivirus Plus McAfee Internet Security McAfee Total Security
MicroPoint	MicroPoint Proactive Defense Software
Microsoft	Microsoft Intune Microsoft Forefront Microsoft Security Essentials
Norman	Norman Ad-Aware Norman Security Suite Norman Virus Control
Panda Security	Panda Antivirus Lite Panda Antivirus Pro 2011 Panda Global Protection 2011 Panda Internet Security 2009 Panda Cloud Antivirus Panda Client Shield Panda Endpoint Agent 6.20.04 Panda Endpoint Agent 5.50 Panda Endpoint Agent 5.05 Panda Endpoint Protection 6.20.11 Panda Endpoint Protection 5.50 Panda Endpoint Protection 5.05 Panda Security Toolbar Panda Security URL Filtering Panda UltraBook
PC Tools	PC Tools Internet Security 8.0 PC Tools Internet Security 9.0 PC Tools Firewall Plus 5.0 PC Tools Firewall Plus 6.0 PC Tools Firewall Plus 7.0
Prevx (subsidiary of Webroot)	Prevx
Qihoo	360 Safeguard
Sophos	Sophos Client Firewall Sophos Anti-Virus Sophos AutoUpdate Sophos Remote Management System
Symantec Corporation	Symantec Endpoint Protection Symantec Hosted Services Symantec Shared Symantec Hosted Services - Product Service Management Symantec Hosted Services - Tray Symantec Hosted Services - Platform Agent Symantec Hosted Services - Endpoint Protection Norton Antivirus Corporate Edition Norton 360 Norton Antivirus Norton Internet Security
Trend Micro	OfficeScan95 OfficeScanNT ServerProtect ServerProtect for NT ServerProtect IS Trend Micro Worry-Free Business Security Agent Trend Micro Worry-Free Business Security Standard Trend Micro Worry-Free Business Security Advanced Trend Micro Client/Server Security Agent Trend Micro Security Server Trend Micro Internet Security Pro 2009 Trend Micro Titanium Trend Micro Titanium 2011 Trend Micro Titanium 2012 Trend Micro Titanium Antivirus Plus 2011 Trend Micro Titanium Antivirus Plus 2012 Trend Micro Titanium Maximum Security 2011 Trend Micro Titanium Maximum Security 2012 Trend Micro Titanium Internet Security 2011 Trend Micro Titanium Internet Security 2012 Trend PC-cillin 7 NEW! Trend Micro OfficeScan Client
TrustPort	NEW! TrustPort Antivirus NEW! TrustPort Internet Gateway NEW! TrustPort Internet Security NEW! TrustPort Net Gateway NEW! TrustPort Total Protection NEW! TrustPort WebFilter
Webroot	Webroot Software Webroot SecureAnywhere
ZoneAlarm (Check Point Software Technologies)	NEW! ZoneAlarm Anti-virus ZoneAlarm Extreme Security NEW! ZoneAlarm Free Firewall ZoneAlarm Internet Security Suite ZoneAlarm Security Suite ZoneAlarm Pro ZoneAlarm

* The product names and versions displayed in the table are not necessarily the commercial ones. They are actually the names under which security programs or components thereof are listed in the Add or Remove Programs / Programs and Features utility from Windows Control Panel.

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Removing security software incompatible with Cloud Security for Endpoints

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