Australia: (+61) 2801 48283, (+61) 2801 44572, (+61) 1300 954 574 (English - 24 hour service)
Brasil: (+55) 11 395 88 765 
Canada: (+1) 647 955 1197 , (+1) 647 847 3405 
Deutschland: (+49) 2319 8928 017, (+49) 2318 868 043 
Espańa: (+34) 902 190 765 
France: (+33) 8 92 561 161 (0,34€ TTC / min) 
Italiano: (+39) 0699 268 342 
New Zealand: (+64) 998 535 51 
Osterreich: (+49) 2319 8928 017, (+49) 2318 868 043 
Romania: (+40) 21 300 1226, (+40) 21 300 1227 
Schweiz: (+49) 2319 8928 017, (+49) 2318 868 043 
United States: (+1) 954 928 2780 
United Kingdom: (+44) 208 819 2649 
WorldWide: (+40) 21 264 1794 
Preventing Downadup infections - best practices
1. Make sure the operating system is updated. To check for the latest Windows updates and patches please use the link below:
http://update.microsoft.com/windowsupdate/v6/default.aspx?ln=en-us
2. Make sure the Bitdefender product is updated (both product update and signatures update).
3. Set a strong password for all your Windows accounts. More information available here:
http://www.microsoft.com/protect/yourself/password/create.mspx
4. Make sure the Bitdefender is set to scan all the files. To do so please go to the Antivirus module, select the VShield tab and click the "Custom Level" button. The "Scan all files" option under the "Scan accessed files" option should be checked as shown in the screenshot below:
5. Schedule a system scan at least once a week and restart the computer after it is completed.
6. If you have configured the real time protection or the on-demand scan to except any sub-folder of the "My Documents" or the "C:\WINDOWS" folders perform a contextual scan at least once every 2-3 days.
7. Make sure the patch available at this Microsoft KB article is installed.
8. Make sure to scan any memory stick before attempting to transfer data to or from it.
9. Consider switching the Bitdefender Business Clients in your network to the "Restricted Desktop" mode to prevent users from altering the Virus Shield settings (or disabling it).
If after following the steps above you still suspect your machine is infected with Downadup please try to open the Bitdefender site on the affected machine. If the page can be displayed the computer is not infected.
