Pending Authentication when trying to license a GravityZone security service

Bitdefender GravityZone provides full visibility into organizations' overall security posture, global security threats, and control over its security services that protect virtual or physical desktops, servers and mobile devices. All Bitdefender's Enterprise Security solutions are managed within the GravityZone through a single console, Control Center, that provides control, reporting, and alerting services for various roles within the organization.

This article explains how to troubleshoot the Pending Authentication status occurrence when trying to license a GravityZone security service.


Overview

During the first step of the registration process for Bitdefender GravityZone you can encounter the Pending Authentication message:

Pending Authentication message

Solution

In order for the authentication process to successfully work, you will have to check connectivity to the Bitdefender Licensing Server address: lv2.bitdefender.com and also you must have a valid MyBitdefender Account.

To license Bitdefender GravityZone modules (Security for Endpoints, Security for Virtualized Environments, and Security for Mobile Devices), you have to ensure the following requirements are fulfilled:

  1. You have installed or updated to the latest version of Bitdefender GravityZone.
    You can check this option by logging to GravityZone Control Center using the ROOT account. Go to Update tab and check if any newer version is available to update to. If there is one, please upgrade the product and retry the authentication procedure.
    Update check
  2. There is connectivity to Bitdefender Licensing Servers lv2.bitdefender.com
    For investigating the connection, you will have to open a SSH connection from the GravityZone Appliance:
    1. Log in with bdadmin and the password used during the first steps of GravityZone Appliance deployment in the Virtualization platform.
    2. Type the following commands:
      • sudo su – to have super user privilege
      • apt-get install telnet – to install telnet
      • telnet lv2.bitdefender.com 80 – to check connectivity. If the connection is successful, you will receive a notification like in the following image:
        Connectivity check
  3. MyBitdefender Account credentials (username and password) are correct.

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