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Contact Us By Phone

Together with e-mail support and LiveAssistance!, this service completes our range of fully responsive support options. Our specialists are ready to receive and process the issues and questions you submit, in real time. We invite you to contact our Bitdefender Support Team and kindly ask you to allow approximately 10 minutes for your call to be taken.

  •  Australia: (+61) 2801 48283, (+61) 2801 44572, (+61) 1300 954 574 (English - 24 hour service)

  •  Brasil: (+55) 11 395 88 765
    (Portuguese - Horas de trabalho: Segunda a Sexta, 9 AM - 5 PM)

  •  Canada: (+1) 647 955 1197 , (+1) 647 847 3405
    (English: 24 hour service. French: From Monday to Friday, 9AM - 5 PM EST)

  •  Deutschland: (+49) 2319 8928 017, (+49) 2318 868 043
    (Deutsch - Geschäftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)

  •  Espańa: (+34) 902 190 765
    (Espanol - Horas de oficina: de Lunes a Viernes, 09 AM-18 PM)

  •  France: (+33) 8 92 561 161 (0,34€ TTC / min)
    (Français - Heures de travail: du Lundi au Jeudi 09:00-12:30, 13:30-19:00; Vendredi 09:00-12:30, 14:00-19:00)

  •  Italiano: (+39) 0699 268 342
    (Italiano - dal Lunedi al Venerdi, orario d'ufficio 09.00 - 18.00)

  •  New Zealand: (+64) 998 535 51
    (English - 24 hour service)

  •  Osterreich: (+49) 2319 8928 017, (+49) 2318 868 043
    (Deutsch - Geschäftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)

  •  Romania: (+40) 21 300 1226, (+40) 21 300 1227
    (Română - serviciu nonstop)

  •  Schweiz: (+49) 2319 8928 017, (+49) 2318 868 043
    (Deutsch - Geschäftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)

  •  United States: (+1) 954 928 2780
    (English - 24 hour service)

  •  United Kingdom: (+44) 208 819 2649
    (English - 24 hour service)

  •  WorldWide: (+40) 21 264 1794
    (English - 24 hour service)

Microsoft Exchange 2010 SP1 compatibility update (product update 3.4.12.2)

This product update resolves the incompatibility in between Bitdefender Security for Exchange and Microsoft Exchange 2010 SP1. This product update will stop/start your traffic, but does NOT require a server restart.
This product update only applies to Bitdefender Security for Exchange (2010 version). Even though the product update will show up in the console for the rest of the Bitdefender products, installing it will only upgrade the product version to 3.4.12.2.

Please choose the situation which applies to you:

1. You currently have Exchange 2010 without SP1 installed together with Bitdefender Security for Exchange

  • You need to install the Bitdefender product updates and have version 3.4.12.2 installed, please see here how to upgrade the Bitdefender Security for Windows Servers products
  • Then you can install SP1 for your Microsoft Exchange server
  • Important: Make sure the Microsoft Exchange Transport Service is running

2. You currently have Exchange 2010 with SP1 installed and you need to install Bitdefender Security for Exchange

  • Install Bitdefender Security for Exchange from the management console or the stand alone kit
  • Install the product update 3.4.12.1 and 3.4.12.2 as described in this article
  • Important: Make sure the Microsoft Exchange Transport Service is running

3. You currently have Exchange 2010 with SP1 installed and you need to install Bitdefender Security for Exchange (your server is probably not functional)

  • Install product update 3.4.12.1 and 3.4.12.2
  • Important: Make sure the Microsoft Exchange Transport Service is running


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