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Contact Us By Phone

Together with e-mail support and LiveAssistance!, this service completes our range of fully responsive support options. Our specialists are ready to receive and process the issues and questions you submit, in real time. We invite you to contact our Bitdefender Support Team and kindly ask you to allow approximately 10 minutes for your call to be taken.

  •  Australia: (+61) 2801 48283, (+61) 2801 44572, (+61) 1300 954 574 (English - 24 hour service)

  •  Brasil: (+55) 11 395 88 765
    (Portuguese - Horas de trabalho: Segunda a Sexta, 9 AM - 5 PM)

  •  Canada: (+1) 647 955 1197 , (+1) 647 847 3405
    (English: 24 hour service. French: From Monday to Friday, 9AM - 5 PM EST)

  •  Deutschland: (+49) 2319 8928 017, (+49) 2318 868 043
    (Deutsch - Geschäftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)

  •  Espańa: (+34) 902 190 765
    (Espanol - Horas de oficina: de Lunes a Viernes, 09 AM-18 PM)

  •  France: (+33) 8 92 561 161 (0,34€ TTC / min)
    (Français - Heures de travail: du Lundi au Jeudi 09:00-12:30, 13:30-19:00; Vendredi 09:00-12:30, 14:00-19:00)

  •  Italiano: (+39) 0699 268 342
    (Italiano - dal Lunedi al Venerdi, orario d'ufficio 09.00 - 18.00)

  •  New Zealand: (+64) 998 535 51
    (English - 24 hour service)

  •  Osterreich: (+49) 2319 8928 017, (+49) 2318 868 043
    (Deutsch - Geschäftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)

  •  Romania: (+40) 21 300 1226, (+40) 21 300 1227
    (Română - serviciu nonstop)

  •  Schweiz: (+49) 2319 8928 017, (+49) 2318 868 043
    (Deutsch - Geschäftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)

  •  United States: (+1) 954 928 2780,
    (+1) 954 414 9655
    (English - 24 hour service)

  •  United Kingdom: (+44) 208 819 2649
    (English - 24 hour service)

  •  WorldWide: (+40) 21 264 1794
    (English - 24 hour service)

Managing SafeBox backups from the Bitdefender window

To manage your SafeBox backups from the Bitdefender interface, follow these steps:

1. Open the Bitdefender window
2. Click the Settings button on the upper toolbar and go to SafeBox
3. Two links are available.

Manage SafeBox folders
Click this link to open a new window displaying the folders added to SafeBox.
For each folder you can see the local folder, the remote folder it is linked to and the time of the last synchronization.

Manage the folders using the available buttons:
 * Add folder - opens a window where you can select a new local folder to add to SafeBox.
To use a different remote folder than the one automatically chosen, clear the corresponding check box and enter a new name or select another folder in the Remote folder field.
 * Edit folder - opens a window where you can change how local and remote folders are linked.
 * Remove folder - remove the selected folder from SafeBox.

Note
Removing a folder from SafeBox does not delete the remote folder, it only removes the link between the local folder and the remote folder.

Restore deleted files
Click this link to open a new window displaying the folders added to SafeBox.
To restore the files deleted from a folder, select the check box next to it and click the Restore button.

 



 

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