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Machines missing from the managed computers section in the Cloud Security Console. Correcting the MAC address of cloned machines protected by Endpoint Client by Bitdefender

Cloud Security for Endpoints by Bitdefender protects systems using security technology that has been rated number one time and time again. It does not require on-site server hardware and maintenance as it is managed by Cloud Security Console, a powerful and intuitive interface to a solution that can scale to defend any number of systems, no matter where they are located.

This article describes how to correctly display cloned machines in the managed computers section in Cloud Security Console.

Overview

In large environments you might use the System Preparation (Sysprep) tool from Microsoft to clone a number of machines for fast deployment. If the machines have Endpoint Client by Bitdefender installed on them when they are cloned, you will only see the original machine displayed under the managed computers section in the Cloud Security Console.

This behavior is caused by the fact that the MAC address of the original machine is kept in the Endpoint Client registries, which are cloned alongside with the rest of the machine, therefore Cloud Security Console detects it as the same original machine.

Correcting the MAC address of cloned machines protected by Endpoint Client by Bitdefender

To correctly display the cloned machines in the Cloud Security Console, follow the steps below:

  1. Open the Command Prompt with administrator privileges (go to Start -> All Programs -> Accessories -> right click on Command Prompt and choose Run as administrator
  2. Navigate to the Endpoint Client by Bitdefender installation folder by using the following command (the installation folder may vary, depending on the letter assigned to the system partition):
    cd C:\Program Files\Common Files\Bitdefender\Endpoint Agent
  3. Type in epag.exe /reset_comp
  4. Reboot the machine

Should you need any further assistance, don’t hesitate to contact Bitdefender Enterprise Support Team.