Bitdefender
The New Internet Security

Product help and information wiki

Malware infections18 topics

• What is a PUA / PUP software?

  A PUA / PUP (potentially unwanted application / potentially unwanted program) is a software ...

  [ read more ]

• Overcompressed items

  The over-compressed items are elements which could not be extracted by the scanning engine ...

  [ read more ]

• How to schedule a scan

  In the New Bitdefender, you can schedule a scan periodically. It is recommended to run a ...

  [ read more ]

• How to generate and submit a scan log

  To troubleshoot malware issues, you will have to generate a System scan log from the affected ...

  [ read more ]

• Bitdefender found an infection. What to do?

  When Bitdefender detects an infection, it will take automatic action for the detected malware. Some ...

  [ read more ]

• Bitdefender detection rate

  Detection rate can be determined in comparative tests between antivirus companies. Bitdefender ...

  [ read more ]

• How do I disable Safepay?

  Bitdefender Safepay is a secured browser designed to protect your credit card information, ...

  [ read more ]

• How to remove FBI Ransomware infection

  The FBI Ukash MonkeyPak Ransomware is a malware that locks you out of your computer and ...

  [ read more ]

• How to clean infected Temporary Internet Files

  A. Overview You can find below the default locations where every internet browser is ...

  [ read more ]

• How to clean infected Temporary Files

  A. Use an advanced temporary file cleaner such as TFC: 1. Save and extract the TFC ...

  [ read more ]

• How to clean infections found in System Volume Information

  The System Volume Information folder is a hard drive zone created by the Operating System ...

  [ read more ]

• How to clean infected items inside emails

  When Bitdefender finds infected items inside email archives it usually cannot clean them ...

  [ read more ]

• How do I scan ?

  File or Folder The easiest and recommended way to scan a file or folder is to right-click ...

  [ read more ]

• How do I check what viruses Bitdefender detected?

  Each time a scan is performed, a scan log is created and Bitdefender records the detected ...

  [ read more ]

• How do I exclude a folder from being scanned?

  Bitdefender allows excluding specific files, folders or file extensions from scanning. Exclusions ...

  [ read more ]

• What to do when Bitdefender detected a clean file as infected?

  There are cases when Bitdefender mistakenly flags a legitimate file as being a threat (a ...

  [ read more ]

• How to create a Bitdefender Rescue CD

  1) How to create a Rescue CD from a CD Video tutorial available: All the steps you need ...

  [ read more ]

• Password protected items

  In these cases, Bitdefender is simply notifying you that it was unable to scan certain password-protected ...

  [ read more ]