Bitdefender

Internet Security (2014)

Product help and information wiki

How do I install Bitdefender on a second computer?

If you have purchased a license key for more than one computer, you can use the same license key to register a second PC. To install Bitdefender correctly on a second computer, ...

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How to remove a child profile ?

If you want to remove an existent child profile, follow these steps: On any device with Internet access, open a web browser. Go to: https://my.bitdefender.com. Log ...

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How do I test my antivirus solution?

To make sure that your Bitdefender product is properly running, we recommend you using the Eicar test. The Eicar test allows you to check your antivirus protection using ...

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How do I scan a file or a folder?

The easiest way to scan a file or folder is to right-click the object you want to scan, point to Bitdefender and select Scan with Bitdefender from the menu. To complete ...

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How to scan your computer with Bitdefender Rescue CD

Here's how to use Bitdefender Rescue CD to quickly scan and disinfect an infected operating system that cannot start normally: 1. First, you need to boot the computer from ...

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How to recover files with Bitdefender Rescue CD

This article shows how to use Bitdefender Rescue CD to recover files from an infected system that fails to start To copy files on a removable device: 1. Start Bitdefender ...

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How to add websites to Safepay whitelist/blacklist

By default, Bitdefender detects when you navigate to an online banking site or online shop in any browser on your computer and prompts you to launch it in Bitdefender Safepay. In ...

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How to use the Bitdefender Wallet

Bitdefender Wallet is the password manager that helps you keep track of your passwords, protects your privacy and provides a secure browsing experience. Using a single master ...

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How to manually update the Bitdefender product without an Internet connection

If your computer is not connected to the Internet, you must download the updates manually to a computer with Internet access and then transfer them to your computer using a removable ...

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What to do when autofill is not working

You have saved your online credentials in Bitdefender Wallet and you noticed that the autofill is not working. Usually, this issue appears when the Bitdefender Wallet extension is ...

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How do I create Windows user accounts?

A Windows user account is a unique profile that includes all the settings, privileges and personal files for each user. Windows accounts let the home PC administrator control access ...

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How do I automatically shut down the computer after the scan is over?

Bitdefender offers multiple scan tasks that you can use to make sure your system is not infected with malware. Scanning the entire computer may take longer time to complete depending ...

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How to remove other security solutions

Running multiple security solutions on the same PC may affect their proper functionality as they compete for access to the same system resources. Even if they are turned off, there ...

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How to generate full memory dumps? (My system crashes with a blue screen - BSOD)

In order to generate full memory dumps, please follow the steps below: 1. Go to Start -> Control Panel; 2. Open System and click on Advanced System Settings; 3. Click ...

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What to do when encountering a technical issue? (How to generate a support tool log)

In very rare cases, you might encouter situations when Bitdefender doesn't run perfectly flawless. In order to troubleshoot and solve any issues that may appear with Bitdefender ...

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How to create a screenshot

To take a screenshot showing a specific message or situation you can follow the steps below: Press the Print Screen button on your keyboard. This will capture an image of ...

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How to create a Firewall zone

Depending on the network you are connected to, the Bitdefender firewall may block the connection between your system and another device (such as another computer or a printer). As ...

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How to configure Parental Control

Bitdefender Parental Control enables you to control the access to the Internet and to specific applications for each user holding a user account on the system. Once you have configured ...

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How to add exceptions

Bitdefender gives you the option to exclude specific files, folders or even traffic from being scanned as long as you know they are safe. You can add exceptions for On-access ...

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Operating Systems required for running your Bitdefender products

Bitdefender Classic Line products: Bitdefender Antivirus Plus, Bitdefender Internet Security, Bitdefender Total Security Bitdefender2015 can be installed on: Windows ...

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What Bitdefender product should I purchase?

Bitdefender provides proactive protection from e-threats, such as viruses, spyware, hackers and phishing attacks. It also secures your online transactions and home banking applicationswith ...

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How do I protect my Facebook account using Bitdefender Safego?

Safego is a Facebook application developed by Bitdefender to keep your social networking account safe. Its role is to scan the links you receive from your Facebook friends and ...

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How do I disable Safepay?

Bitdefender Safepay is a secured browser designed to protect your credit card information, account number or any other sensitive data you may enter while accessing different online ...

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How do I restart in Safe Mode?

Safe mode is a diagnostic operating mode, used mainly to troubleshoot problems affecting normal operation of Windows. Such problems range from conflicting drivers to viruses preventing ...

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How do I use System Restore in Windows?

If you cannot start the computer in normal mode, you can boot up in Safe Mode and use System Restore to restore to a time when you could start the computer without errors. To ...

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How do I display hidden objects in Windows?

These steps are useful in those cases where you are dealing with a malware situation and you need to find and remove the infected files, which could be hidden. Follow these steps ...

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How do I remove a file permanently with Bitdefender?

If you want to remove a file permanently from your system, you need to delete the data physically from your hard disk. The Bitdefender File Shredder will help you to quickly ...

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How do I scan ?

File or Folder The easiest and recommended way to scan a file or folder is to right-click the object you want to scan, point to Bitdefender and select Scan with Bitdefender from ...

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How do I check what viruses Bitdefender detected?

Each time a scan is performed, a scan log is created and Bitdefender records the detected issues. The scan log contains detailed information about the logged scanning process, ...

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How do I exclude a folder from being scanned?

Bitdefender allows excluding specific files, folders or file extensions from scanning. Exclusions are to be used by users having advanced computer knowledge and only in the following ...

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How do I secure my online transactions with Bitdefender Safepay?

Safepay is a secured browser designed for online banking. By default, Bitdefender detects when you navigate to an online banking site or online shop in any browser on your computer ...

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How do I remove other security solutions?

The main reason for using a security solution is to provide protection and safety for your data. But what happens when you have more than one security product on the same system? When ...

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Bitdefender services are not responding

This article helps you troubleshoot the Bitdefender Services are not responding error. You may encounter this error as follows: The Bitdefender icon in the system tray is ...

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My system doesn't boot up after installing Bitdefender

If you just installed Bitdefender and cannot reboot your system in normal mode anymore there may be various reasons for this issue. Most probably this is caused by ...

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How to create a Bitdefender Rescue CD

Bitdefender Rescue CD is a free tool that scans and cleans your computer whenever you suspect a malware threat is affecting its operation. Bitdefender Rescue CD works without ...

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