Bitdefender

Internet Security 2013

Product help and information wiki
29 topics

Why did Bitdefender automatically delete an infected file?

If an infected file is detected, Bitdefender will automatically attempt to disinfect it. If disinfection fails, the file is moved to quarantine in order to contain the infection. For ...

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How to scan your computer with Bitdefender Rescue CD

Here's how to use Bitdefender Rescue CD to quickly scan and disinfect an infected operating system that cannot start normally: 1. First, you need to boot the computer from ...

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How to recover files with Bitdefender Rescue CD

This article shows how to use Bitdefender Rescue CD to recover files from an infected system that fails to start To copy files on a removable device: 1. Start Bitdefender ...

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How to remove a Fake Antivirus infection

Rogue security software designers create legitimate looking pop-up windows that advertise security update software. Such windows might appear on your screen while you surf the web. ...

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CryptoLocker ransomware – details and prevention

CryptoLocker is a new sophisticated malware that was launched in the late 2013. It is designed to attack Windows operating system by encrypting all the files from the system using ...

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What to do when Bitdefender does not detect malware (false negative)

In order to promptly resolve this issue, we kindly ask that you send us the malware file(s) as described below: NOTE: These files will be used for malware analysis only and ...

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What is a PUA / PUP software?

A PUA / PUP (potentially unwanted application / potentially unwanted program) is a software that may be unwanted on the PC and sometimes comes bundled with freeware software. You ...

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How to generate and submit a scan log

First, please update Bitdefender to be sure you have the latest virus signatures:open the main interface using the Bitdefender icon from your desktop. At the Update panel, please ...

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How to add exceptions

Bitdefender gives you the option to exclude specific files, folders or even traffic from being scanned as long as you know they are safe. You can add exceptions for On-access ...

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How do I disable Safepay?

Bitdefender Safepay is a secured browser designed to protect your credit card information, account number or any other sensitive data you may enter while accessing different online ...

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What to do when Windows Security Center reports Antivirus, Antispyware and/or Firewall are turned off

Most of the times, when Security Center reports Bitdefender Antivirus and/or Firewall are turned off, it is just a display issue. In other words, while Bitdefender is working properly ...

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What to do when Home Page resets to about.blank in Internet Explorer

Browser hijacking is one of the most widespread infection. The purpose of hijacker is to force people into visiting unwanted websites. Changed homepage of a web browser is the most ...

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How to remove FBI Ransomware infection

The FBI Ukash MonkeyPak Ransomware is a malware that locks you out of your computer and your applications until you pay a “ransom” of $100/$200 via MoneyPak/Ukash/PaySafeCard. This ...

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How to clean infected Temporary Internet Files

A. Overview You can find below the default locations where every internet browser is storing the temporary internet files depending on the operating system: Windows XP: For ...

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How to clean infected Temporary Files

A. Use an advanced temporary file cleaner such as TFC: 1. Save and extract the TFC tool to a location of your choice: RECOMMENDED: http://www.geekstogo.com/forum/files/file/187-tfc-temp-file-cleaner-by-oldtimer/ ALTERNATIVE: ...

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How to clean infections found in System Volume Information

The System Volume Information folder is a zone on your hard drive created by the Operating System and used by Windows for storing critical information related to the system configuration. The ...

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How to clean infected items inside emails

When Bitdefender finds infected items inside email archives it usually cannot clean them due to the fact that the emails cannot be repacked. The best solution would be to manually ...

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How do I create a custom scan task?

If you want to scan specific locations on your computer or to configure the scanning options, configure and run a Custom Scan. To create a customized scan task, proceed as follows: Open ...

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How do I scan ?

File or Folder The easiest and recommended way to scan a file or folder is to right-click the object you want to scan, point to Bitdefender and select Scan with Bitdefender from ...

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How do I check what viruses Bitdefender detected?

Each time a scan is performed, a scan log is created and Bitdefender records the detected issues. The scan log contains detailed information about the logged scanning process, ...

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How do I exclude a folder from being scanned?

Bitdefender allows excluding specific files, folders or file extensions from scanning. Exclusions are to be used by users having advanced computer knowledge and only in the following ...

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How do I secure my online transactions with Bitdefender Safepay?

Safepay is a secured browser designed for online banking. By default, Bitdefender detects when you navigate to an online banking site or online shop in any browser on your computer ...

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How to address malware that was not removed from your PC

Bitdefender On-Access Scanning reports an infected file could not be cleaned. Solution: we recommend you to make sure you are logged in with an user with Administrative Privileges, ...

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Bitdefender services are not responding

This article helps you troubleshoot the Bitdefender Services are not responding error. You may encounter this error as follows: The Bitdefender icon in the system tray is ...

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What to do when Bitdefender detected a clean file as infected?

We strive to reduce false-positive reports to a minimum. However, these reports are commonly due to bad programming practices (e.g. applications that change the Master Boot Record, ...

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How to display the Antispam toolbar when it is not integrating in the email client

Before you start reading this document, please make sure that you are logged into Windows with an administrative account (for the operating systems that support this type of accounts). Also, ...

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How to create a Bitdefender Rescue CD

Bitdefender Rescue CD is a free tool that scans and cleans your computer whenever you suspect a malware threat is affecting its operation. Bitdefender Rescue CD works without ...

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The system appears infected

If your PC appears to be infected but Bitdefender does not detect any malware, please complete the Customer Care Online Form. Be sure to provide us with the following information, ...

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What are Cookie threats?

What is a cookie? At http://www.microsoft.com/info/cookies.mspx you can find an overview of what cookies represent: very small text files placed on the hard drive by a web server. ...

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