Bitdefender

Internet Security 2013

Product help and information wiki
28 topics

How do I install Bitdefender on a second computer?

If you have purchased a license key for more than one computer, you can use the same license key to register a second PC. To install Bitdefender correctly on a second computer, ...

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How to upgrade for free from an older version to Bitdefender 2015?

Installing the latest version of your Bitdefender product is an important step to ensure that your computers are protected by Bitdefender. Important: If you ...

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Bitdefender installation fails due to ASUS AI Suite software

In some cases, one might encounter difficulties when trying to install Bitdefender on a computer that is also running the ASUS AI Suite software (the computer might freeze or a BSOD ...

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How to remove other security solutions

Running multiple security solutions on the same PC may affect their proper functionality as they compete for access to the same system resources. Even if they are turned off, there ...

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What to do when encountering a technical issue? (How to generate a support tool log)

In very rare cases, you might encouter situations when Bitdefender doesn't run perfectly flawless. In order to troubleshoot and solve any issues that may appear with Bitdefender ...

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What is the vsserv.exe process?

Vsserv.exe is the main Bitdefender process that provides continuous real-time protection against a wide range of malware threats and online attacks. This process should run permanently ...

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What is Autopilot mode?

For all the users who want nothing more from their security solution than to be protected without being bothered, Bitdefender 2013 has been designed with a built-in Autopilot mode. While ...

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Removal tools (uninstallers) for common antivirus software

Note: The links below are for removing other security solutions prior to installing Bitdefender on your system. If you experience issues using any of the tools below, please contact ...

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How to solve error message "The application was unable to start correctly (0x000007b). Click OK to close the application"

This error message may occur on 64 bit operating systems when the Microsoft Visual C++ Redistributable Package is not properly configured. You can find below the procedure for ...

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Where can I download my Bitdefender product from?

We have gathered all our products in the Bitdefender toolbox. It’s right here: http://www.bitdefender.com/Downloads/ If you have a Bitdefender license key, just download ...

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What to do when Security Certificates cannot be verified/installed

This warning is presented by a web browser when accessing a site that has a security certificate installed (for SSL/TLS data encryption) which cannot be verified or installed by ...

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How to repair Bitdefender

For a better viewing experience, please change the video settings. In case you need to use the repair feature in Bitdefender 2013you can proceed as follows: 1. Click ...

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How to fix "Bitdefender installation has failed" OR "Fatal error during installation" issue

If you receive one of the above mentioned error messages while trying to install Bitdefender 2013 please follow the guidelines below: A. Make sure your computer meets the minimal ...

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How to Repair Bitdefender 2013 on Windows 8

In case you need to use the repair feature in Bitdefender 2013 you can proceed as follows: 1. You can repair Bitdefender directly from your MetroApp. Note: if you are already ...

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How to solve Autoscan is disabled on Windows 8

After upgrading to Windows 8, you might see the Bitdefender Autoscan feature OFF. This is due to some files not being properly upgraded. Thus, please update Bitdefender (open ...

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What to do when system crashes after installing Bitdefender on Windows 8

With certain hardware configurations, after installing Bitdefender 2013 on a computer using Windows 8 64bits, you might encounter some system crashes. There are 4 main actions ...

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Installing your Bitdefender product

For a better viewing experience, please change the video settings. Bitdefender installation is straight forward (only 3 steps and it’s on your computer) You can ...

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How do I switch from one Bitdefender 2013 product to another?

For a better viewing experience, please change the video settings. You can easily switch from one Bitdefender 2013 product to another. The three Bitdefender 2013 products ...

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How do I install Bitdefender on a second/third/fourth computer? [Bitdefender Windows 8 Security]

For a better viewing experience, please change the video settings. If you have purchased a license key for more than one computer, you can use the same license key to ...

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When should I reinstall Bitdefender?

In some situations, you may need to reinstall your Bitdefender product. Typical situations when you would need to reinstall Bitdefender include the following: you ...

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How to upgrade an older version of your Bitdefender product

We inform you that your current registration license for any Bitdefender previous version is compatible with Bitdefender for the remainder of your licensing period. You are ...

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How to check if your PC meets the recommended system requirements

You may install Bitdefender 2013 only on computers running the following operating systems: Windows XP with Service Pack 3 (32-bit) Windows Vista with Service Pack ...

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How to fix "Downloading one of the installation files failed" issue

How to fix "Downloading one of the installation files failed" issue Please follow the guidelines below in order to solve the encountered issue: A. Check your internet ...

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How do I remove other security solutions?

The main reason for using a security solution is to provide protection and safety for your data. But what happens when you have more than one security product on the same system? When ...

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Bitdefender removal failed

This article helps you troubleshoot errors that may occur when removing Bitdefender. There are two possible situations: During removal, an error screen appears. The ...

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How to upgrade for free from an older version to Bitdefender 2014 ?

Play your video in Full screen mode by clicking the full screen button in the lower right corner of the video player. Installing the latest version of your Bitdefender ...

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How To Remove Another Security Solution Installed on the PC

It is highly recommended that youremove any security softwareyou might have installed on your systemprior to installing Bitdefender.Running multiple security programs ...

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