Bitdefender Internet Security 2012

1. How do I change MyBitdefender e-mail address?

   You have created a MyBitdefender account using an e-mail address you no longer use and now you would like to change it. The ...

2. How to remove FBI Ransomware infection

   The FBI Ukash MonkeyPak Ransomware is a malware that locks you out of your computer and your applications until you pay a “ransom” ...

3. The Refund Policy

   Bitdefender offers a 30-day money back guarantee! If you are not completely satisfied with your purchase, you have 30 days from ...

4. How to upgrade for free from an older version to Bitdefender 2013?

   For a better viewing experience, please change the video settings. Installing the latest version of your Bitdefender product ...

5. How to manually update Bitdefender 2012 using weekly.exe

   Note: The weekly.exe application is a Virus Definition Update only. If you are looking to install product updates, you must update ...

6. How to create a Bitdefender Rescue CD

   1) How to create a Rescue CD from a CD Video tutorial available: All the steps you need to follow are also presented in a video. ...

7. Removal tools (uninstallers) for common antivirus software

   In order to uninstall, you will need to access the link associated with the antivirus software currently installed on your computer ...

8. Invalid key

   We kindly inform you that your license key was misused, and consequently invalidated. This usually happens when you purchase ...

9. My Internet is slow

   This situation may appear after you install Bitdefender. The issue could be caused by errors in the Bitdefender firewall configuration. To ...

10. Where can I download my Bitdefender product from?

    You can download your Bitdefender product from our authorized websites (for example, the website of a Bitdefender partner or an ...

11. I cannot access a device on my network

    Depending on the network you are connected to, the Bitdefender firewall may block the connection between your system and another ...

12. How do I use my Bitdefender license key after a Windows upgrade?

    This situation appears when you upgrade your operating system and you want to continue using your Bitdefender license key. If ...

13. How do I log in to MyBitdefender using another online account?

    To successfully use another account, follow these steps: 1. Open the Bitdefender window. 2. Click MyBitdefender at the top ...

14. Bitdefender PC Lifetime Edition

    Bitdefender PC Lifetime Edition provides comprehensive protection against viruses, spyware, hackers, and other common threats that ...

15. How to fix "Bitdefender installation has failed" issue

    If you receive the above mentioned error message while trying to install the Bitdefender 2012 products please follow the guidelines ...

16. How to solve %APPDATA% installation issue

    This issue may occur if there is an incorrect setting in one of the User Shell Folders registry subkeys. You can find more ...

17. How do I remove other security solutions?

    The main reason for using a security solution is to provide protection and safety for your data. But what happens when ...

18. Parental Control in Bitdefender 2012

    This tutorial details the usage and functionality of the Parental Control module.

19. Issues System in Bitdefender 2012

    This tutorial describes the features and usage of the Issues System.

20. Virtualized Browsing in Bitdefender 2012

    This tutorial describes the functionality of the Sandbox feature.

21. Bitdefender 2012 Interface

    This tutorial describes the interface functionality.

22. Bitdefender 2012 Installation

    This tutorial details the Bitdefender installation process.

23. Autopilot Tutorial

    This tutorial describes the Auto Pilot functionality.

24. Bitdefender services are not responding

    This article helps you troubleshoot the Bitdefender Services are not responding error. You may encounter this error as follows: ...

25. Scan doesn't start

    This type of issue can have two main causes: A previous Bitdefender installation which was not completely removed or ...

26. Bitdefender removal failed

    This article helps you troubleshoot errors that may occur when removing Bitdefender. There are two possible situations: During ...

27. I can no longer use an application

    This issue occurs when you are trying to use a program which was working normally before installing Bitdefender. You may encounter ...

28. My system doesn't boot up after installing Bitdefender

    If you just installed Bitdefender and cannot reboot your system in normal mode anymore there may be various reasons for this ...

29. I cannot connect to the Internet

    You may notice that a program or a web browser can no longer connect to the Internet or access network services after installing ...

30. How do I scan a file or a folder?

    The easiest and recommended way to scan a file or folder is to right-click the object you want to scan and select Scan with ...

31. How do I upgrade to another Bitdefender 2012 product?

    You can easily upgrade from one Bitdefender 2012 product to another. All you need to do is purchase a license key for the ...

32. How do I renew my Bitdefender protection?

    When your Bitdefender protection is about to expire, you must renew your license key. Follow these steps to visit a website ...

33. How do I configure Bitdefender to use a proxy Internet connection?

    If your computer connects to the Internet through a proxy server, you must configure Bitdefender with the proxy settings. ...

34. How do I protect my personal information?

    Privacy Control monitors the data leaving your computer through web forms, e-mail messages or instant messages. To make ...

35. What to do when Bitdefender detected a clean file as infected?

    There are cases when Bitdefender mistakenly flags a legitimate file as being a threat (a false positive). To correct this error, ...

36. When does my Bitdefender protection expire?

    To find out the remaining number of days from your license key, follow these steps: Open the Bitdefender window. Click ...

37. How do I exclude a folder from being scanned?

    Bitdefender allows excluding specific files, folders or file extensions from scanning. Exclusions are to be used by users ...

38. How do I protect my children from online threats with Bitdefender 2012?

    Bitdefender Parental Control allows you to restrict access to Internet and to specific applications, preventing your children from ...

39. How do I create Windows user accounts?

    A Windows user account is a unique profile that includes all the settings, privileges and personal files for each user. Windows ...

40. How to remove FakeAv software from your computer

    This malware is a fake antivirus product which relies on pop-ups with false detection on the system, forcing the user to buy the ...

41. How to use the Bdsyslog scanning tool

    If your PC appears to be infected but Bitdefender does not detect any malware, please follow the steps below. Be sure to provide ...

42. Saving files onto a memory stick with the Bitdefender Rescue CD

    To save your data from the computer to a removable device, such as an USB memory stick, just follow these steps:   Put ...

43. Reading the scan report of the command line scanning with Bitdefender RescueCD

    In order to access the procedure for command line scanning with the Bitdefender Rescue CD please read this KB article. To open ...

44. I do not want the Automatic Renewal

    WHAT IS AUTO-RENEWAL? Auto-renewal allows you to enjoy the benefits of continuous security for your PC, without the hassle of ...

45. Purchased the wrong product/the wrong number of users

    If your order is not for the product you wish to have or it does not have the number of users you need, we can swap your license ...

46. The system appears infected

    If your PC appears to be infected but Bitdefender does not detect any malware, please complete the CUSTOMER CARE ONLINE FORM. Be ...

47. Password protected items

    In these cases, Bitdefender is simply notifying you that it was unable to scan certain password-protected or otherwise encrypted ...