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Contact Us By Phone

Together with e-mail support and LiveAssistance!, this service completes our range of fully responsive support options. Our specialists are ready to receive and process the issues and questions you submit, in real time. We invite you to contact our Bitdefender Support Team and kindly ask you to allow approximately 10 minutes for your call to be taken.

  •  Australia: (+61) 2801 48283, (+61) 2801 44572, (+61) 1300 954 574 (English - 24 hour service)

  •  Brasil: (+55) 11 395 88 765
    (Portuguese - Horas de trabalho: Segunda a Sexta, 9 AM - 5 PM)

  •  Canada: (+1) 647 955 1197 , (+1) 647 847 3405
    (English: 24 hour service. French: From Monday to Friday, 9AM - 5 PM EST)

  •  Deutschland: (+49) 2319 8928 017, (+49) 2318 868 043
    (Deutsch - Geschäftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)

  •  Espańa: (+34) 902 190 765
    (Espanol - Horas de oficina: de Lunes a Viernes, 09 AM-18 PM)

  •  France: (+33) 8 92 561 161 (0,34€ TTC / min)
    (Français - Heures de travail: du Lundi au Jeudi 09:00-12:30, 13:30-19:00; Vendredi 09:00-12:30, 14:00-19:00)

  •  Italiano: (+39) 0699 268 342
    (Italiano - dal Lunedi al Venerdi, orario d'ufficio 09.00 - 18.00)

  •  New Zealand: (+64) 998 535 51
    (English - 24 hour service)

  •  Osterreich: (+49) 2319 8928 017, (+49) 2318 868 043
    (Deutsch - Geschäftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)

  •  Romania: (+40) 21 300 1226, (+40) 21 300 1227
    (Română - serviciu nonstop)

  •  Schweiz: (+49) 2319 8928 017, (+49) 2318 868 043
    (Deutsch - Geschäftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)

  •  United States: (+1) 954 928 2780,
    (+1) 954 414 9655
    (English - 24 hour service)

  •  United Kingdom: (+44) 208 819 2649
    (English - 24 hour service)

  •  WorldWide: (+40) 21 264 1794
    (English - 24 hour service)

How to link your device to MyBitdefender

To use Bitdefender Mobile Security, you must link your device to a MyBitdefender account by logging in to the account from the app. If you do not have an account, create one at https://my.bitdefender.com. If you do not want to create an account, you can log in using your Google account.

To link your device to a MyBitdefender account, follow these steps:

  1. Open Bitdefender Mobile Security.

  2. Enter your MyBitdefender username and password. Optionally, you may also enter a name for your device. If you link more than one device to your account, this will help you identify the devices more easily.

      Note

    To log in using your Google account instead, tap the corresponding icon.

  3. Tap Sign-in.

How to upgrade to the premium plan

To upgrade to the Bitdefender Mobile Security premium plan, follow these steps:

  1. Open Bitdefender Mobile Security.

  2. In the home screen, press the Menu key on your device.

  3. Tap MyBitdefender in the menu.

  4. Tap Extend Premium Plan / Upgrade to Premium.

  5. Select the upgrade method:

    • Buy with Google Checkout

      Select to purchase the 1-year premium pass through Google Checkout. If there is a credit card linked to your Google account, you will be prompted to use it. If not, a secure form will allow you to enter the payment details.

    • I already have a key

      Select this option to enter an activation key you already obtained. Type the key in the provided field and tap Validate.

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