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Together with e-mail support and LiveAssistance!, this service completes our range of fully responsive support options. Our specialists are ready to receive and process the issues and questions you submit, in real time. We invite you to contact our Bitdefender Support Team and kindly ask you to allow approximately 10 minutes for your call to be taken.

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How to generate full memory dumps?

In order to generate full memory dumps, please follow the steps below:

1. Go to Start -> Control Panel;

2. Open System and click on Advanced System Settings;

3. Click on the Advanced tab and then press the Settings button from Start up and Recovery;

4. Please select Complete Memory Dump from the 'Write debugging information' drop-down list

5. Make sure that the 'Automatically restart' option is checked;

6. Make sure that the 'Overwrite any existing file' option is checked;

7. Click the OK button twice to save the changes made;

7. Once the blue screen occurs again a .dmp file is generated in C:\Windows folder.

Please follow the steps below in order to be able to see the created dumps:

[how to DISPLAY HIDDEN OBJECTS]

- go to your 'Control Panel' and open 'Folder Options';

- then go to the 'View' tab and perform the changes listed below:

* check 'Display contents of system folders'

* check 'Show hidden files and folders'

* uncheck 'Hide file extensions for known file types'

* uncheck 'Hide protected operating system files'

- click 'Apply' and then 'OK' to exit.

NOTE: On Microsoft Windows Vista you will apply the same steps except for selecting 'Display contents of system folders'.

 

 

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