How to fix "Bitdefender installation has failed" OR "Fatal error during installation" issue

If you receive one of the above mentioned error messages while trying to install Bitdefender 2013 please follow the guidelines below:

A.      Make sure your computer meets the minimal system requirements to install Bitdefender

For Windows XP: Right click on My Computer icon from yourDesktoporStartmenu and choose Properties. Check the System and Computer specifications then compare them with the ones below

For Windows Vista/7: Right click onComputer icon from yourDesktoporStartmenu and choose Properties. Check Windows Edition and System specifications, then compare them with the ones below

For Windows 8: move your mouse to the bottom left corner > right click on the small Start window that appears and choose System. Check Windows Edition and System specifications, then compare them with the ones below

Minimal system requirements:

• Operating system: Microsoft Windows XP SP3 (32 bit) , Vista (SP2), Microsoft Windows 7 (SP1). Windows 8
• CPU: 800MHz processor
• Memory (RAM): 1 GB

B.      Right click on the Bitdefender installation kit and choose Properties. If you are seeing the Unblock button in the bottom right corner please click on it, then click Apply and OK and try again to install Bitdefender.
 

C.    Use our dedicated uninstall tool to remove any previous Bitdefender related files.

NOTE: The tool might not function correctly on systems with UAC enabled. Make sure you disable UAC if you experience any issues. To find step-by-step directions on how to turn off UAC, click the appropriate link below:

Note: User account control does not exists on Windows XP

For Windows Vista users, click here

For Windows 7 users, click here

For Windows 8 users: put your mouse at the down right side of your screen and click on Search from the toolbox. Then select Settings and typeuac in the search box. From the left part click on the result – Change User Account Control settings. Drag the slider to the bottom –Never Notify and click OK.

D.    Download and run the Bitdefender Uninstall tool to remove traces of Bitdefender from your PC

- If you have used Bitdefender in the past, download the Bitdefender Uninstall Tool to remove any leftovers. Save it on your PC, then right-click on it and select Run as Administrator(for Windows XP you can simply run it).

- Click on the Uninstall button and restart the computer when prompted.

- Now download the BD2013_Uninstall_Tool to make sure all the traces from the failed installation are removed. Save it on your PC, then right-click on it and select Run as Administrator(for Windows XP you can simply run it).

- Click on the Uninstall button and restart the computer when prompted.

D.    After using the uninstall tool(s), please reinstall Bitdefender.

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