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Contact Us By Phone

Together with e-mail support and LiveAssistance!, this service completes our range of fully responsive support options. Our specialists are ready to receive and process the issues and questions you submit, in real time. We invite you to contact our Bitdefender Support Team and kindly ask you to allow approximately 10 minutes for your call to be taken.

  •  Australia: (+61) 2801 48283, (+61) 2801 44572, (+61) 1300 954 574 (English - 24 hour service)

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  •  Canada: (+1) 647 955 1197 , (+1) 647 847 3405
    (English: 24 hour service. French: From Monday to Friday, 9AM - 5 PM EST)

  •  Deutschland: (+49) 2319 8928 017, (+49) 2318 868 043
    (Deutsch - Geschäftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)

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    (Espanol - Horas de oficina: de Lunes a Viernes, 09 AM-18 PM)

  •  France: (+33) 8 92 561 161 (0,34€ TTC / min)
    (Français - Heures de travail: du Lundi au Jeudi 09:00-12:30, 13:30-19:00; Vendredi 09:00-12:30, 14:00-19:00)

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    (Italiano - dal Lunedi al Venerdi, orario d'ufficio 09.00 - 18.00)

  •  New Zealand: (+64) 998 535 51
    (English - 24 hour service)

  •  Osterreich: (+49) 2319 8928 017, (+49) 2318 868 043
    (Deutsch - Geschäftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)

  •  Romania: (+40) 21 300 1226, (+40) 21 300 1227
    (Română - serviciu nonstop)

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    (Deutsch - Geschäftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)

  •  United States: (+1) 954 928 2780
    (English - 24 hour service)

  •  United Kingdom: (+44) 208 819 2649
    (English - 24 hour service)

  •  WorldWide: (+40) 21 264 1794
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How to configure the RBL Filter

The RBL Filter implemented in BitDefender Security for Windows Servers uses the DNSBL protocol and RBL servers to filter spam based on mail server's reputation as spam senders.

In order to configure the RBL Filter you need to perform the following actions:

 

  1. Open BitDefender and go to the Antispam module;
  2. In the right-hand side of the MMC console click Global Filters...;
  3. Choose Real-time Blackhole List;
  4. Enter your organization DNS server in the DNS IP or address field;
  5. Choose the desired query timeout;
  6. Click Add Server... to add the RBL servers; you will be prompted for the server information and the trust level for each server;
  7. Click OK to finish adding the RBL server.
  8. Enable the RBL filter by opening Bitdefender Security for Mail Servers and going to Antispam -> Policies, then double click the current rule. Go to Antispam Engines -> Enable RBL Filter

We recommend the following RBL servers with the mentioned trust level:

  • zen.spamhaus.org <> 90
  • cbl.abuseat.org <> 90
  • bl.spamcop.net <> 55
  • dnsbl.sorbs.net <> 60

For details on additional RBL servers, check this Wikipedia page

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