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Contact Us By Phone

Together with e-mail support and LiveAssistance!, this service completes our range of fully responsive support options. Our specialists are ready to receive and process the issues and questions you submit, in real time. We invite you to contact our Bitdefender Support Team and kindly ask you to allow approximately 10 minutes for your call to be taken.

  •  Australia: (+61) 2801 48283, (+61) 2801 44572, (+61) 1300 954 574 (English - 24 hour service)

  •  Brasil: (+55) 11 395 88 765
    (Portuguese - Horas de trabalho: Segunda a Sexta, 9 AM - 5 PM)

  •  Canada: (+1) 647 955 1197 , (+1) 647 847 3405
    (English: 24 hour service. French: From Monday to Friday, 9AM - 5 PM EST)

  •  Deutschland: (+49) 2319 8928 017, (+49) 2318 868 043
    (Deutsch - Geschäftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)

  •  Espańa: (+34) 902 190 765
    (Espanol - Horas de oficina: de Lunes a Viernes, 09 AM-18 PM)

  •  France: (+33) 8 92 561 161 (0,34€ TTC / min)
    (Français - Heures de travail: du Lundi au Jeudi 09:00-12:30, 13:30-19:00; Vendredi 09:00-12:30, 14:00-19:00)

  •  Italiano: (+39) 0699 268 342
    (Italiano - dal Lunedi al Venerdi, orario d'ufficio 09.00 - 18.00)

  •  New Zealand: (+64) 998 535 51
    (English - 24 hour service)

  •  Osterreich: (+49) 2319 8928 017, (+49) 2318 868 043
    (Deutsch - Geschäftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)

  •  Romania: (+40) 21 300 1226, (+40) 21 300 1227
    (Română - serviciu nonstop)

  •  Schweiz: (+49) 2319 8928 017, (+49) 2318 868 043
    (Deutsch - Geschäftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)

  •  United States: (+1) 954 928 2780,
    (+1) 954 414 9655
    (English - 24 hour service)

  •  United Kingdom: (+44) 208 819 2649
    (English - 24 hour service)

  •  WorldWide: (+40) 21 264 1794
    (English - 24 hour service)

How do I scan a file or a folder?

The easiest and recommended way to scan a file or folder is to right-click the object you want to scan and select Scan with Bitdefender from the menu. To complete the scan, follow the Antivirus Scan wizard.

Typical situations when you would use this scanning method include the following:

  • You suspect a specific file or folder to be infected.

  • Whenever you download from the Internet files that you think they might be dangerous.

  • Scan a network share before copying files to your computer.

How do I scan my system?

To perform a full scan on the system, follow these steps:

  1. Open the Bitdefender window.

  2. Go to the Antivirus panel.

  3. Click Scan Now and select Full System Scan from the drop-down menu.

  4. Follow the Antivirus Scan wizard to complete the scan.

How do I create a custom scan task?

To create a customized scan task, proceed as follows:

  1. Open the Bitdefender window.

  2. Go to the Antivirus panel.

  3. Click Scan Now and select Custom Scan from the drop-down menu.

  4. Click Add Target to select the files or folders to be scanned.

  5. If you want to configure the scanning options in detail, click Scan Options.

    You may select the Shutdown Computer option.

    If no threats are found during the scan, your computer will be shut down when the scan is over. Remember that this will be the default behavior everytime you run this task.

  6. Click Start Scan to run the task.

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