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Contact Us By Phone

Together with e-mail support and LiveAssistance!, this service completes our range of fully responsive support options. Our specialists are ready to receive and process the issues and questions you submit, in real time. We invite you to contact our Bitdefender Support Team and kindly ask you to allow approximately 10 minutes for your call to be taken.

  •  Australia: (+61) 2801 48283, (+61) 2801 44572, (+61) 1300 954 574 (English - 24 hour service)

  •  Brasil: (+55) 11 395 88 765
    (Portuguese - Horas de trabalho: Segunda a Sexta, 9 AM - 5 PM)

  •  Canada: (+1) 647 955 1197 , (+1) 647 847 3405
    (English: 24 hour service. French: From Monday to Friday, 9AM - 5 PM EST)

  •  Deutschland: (+49) 2319 8928 017, (+49) 2318 868 043
    (Deutsch - Geschäftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)

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    (Espanol - Horas de oficina: de Lunes a Viernes, 09 AM-18 PM)

  •  France: (+33) 8 92 561 161 (0,34€ TTC / min)
    (Français - Heures de travail: du Lundi au Jeudi 09:00-12:30, 13:30-19:00; Vendredi 09:00-12:30, 14:00-19:00)

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    (English - 24 hour service)

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    (Deutsch - Geschäftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)

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    (Română - serviciu nonstop)

  •  Schweiz: (+49) 2319 8928 017, (+49) 2318 868 043
    (Deutsch - Geschäftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)

  •  United States: (+1) 954 928 2780,
    (+1) 954 414 9655
    (English - 24 hour service)

  •  United Kingdom: (+44) 208 819 2649
    (English - 24 hour service)

  •  WorldWide: (+40) 21 264 1794
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How do I protect my children from online threats with Bitdefender 2012?

Bitdefender Parental Control allows you to restrict access to Internet and to specific applications, preventing your children from viewing inappropriate content whenever you are not around.

You can configure Parental Control to block:

  • inappropriate web pages.
     
  • internet access, for specific periods of time (such as when it's time for lessons).
     
  • web pages, e-mail messages and instant messages if they contain specific keywords.
     
  • applications like games, chat, file sharing programs or others.
     
  • instant messages sent by IM contacts other than those allowed.
     

To configure the Parental Control, follow these steps:

  1. Create limited (standard) Windows user accounts for your children to use. For more information, please refer to "How do I create Windows user accounts?" .
     
  2. Make sure you are logged on to the computer with an administrator account. Only users with administrative rights on the system (system administrators) can access and configure Parental Control.
     
  3. Configure Parental Control for the Windows user accounts your children use.
    1. Open the Bitdefender window.
       
    2. Go to the Parental panel.
       
    3. Click Manage Accounts and make sure parental control is turned on for your child's user account.
       
    4. Set your child's age by clicking one of the boxes corresponding to the Age option. Setting the age of the child will automatically load settings considered appropriate for that age category, based on child development standards.
       
    5. If you want to configure the Parental Control settings in detail, click Settings.
       

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