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Contact Us By Phone

Together with e-mail support and LiveAssistance!, this service completes our range of fully responsive support options. Our specialists are ready to receive and process the issues and questions you submit, in real time. We invite you to contact our Bitdefender Support Team and kindly ask you to allow approximately 10 minutes for your call to be taken.

  •  Australia: (+61) 2801 48283, (+61) 2801 44572, (+61) 1300 954 574 (English - 24 hour service)

  •  Brasil: (+55) 11 395 88 765
    (Portuguese - Horas de trabalho: Segunda a Sexta, 9 AM - 5 PM)

  •  Canada: (+1) 647 955 1197 , (+1) 647 847 3405
    (English: 24 hour service. French: From Monday to Friday, 9AM - 5 PM EST)

  •  Deutschland: (+49) 2319 8928 017, (+49) 2318 868 043
    (Deutsch - Geschäftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)

  •  Espańa: (+34) 902 190 765
    (Espanol - Horas de oficina: de Lunes a Viernes, 09 AM-18 PM)

  •  France: (+33) 8 92 561 161 (0,34€ TTC / min)
    (Français - Heures de travail: du Lundi au Jeudi 09:00-12:30, 13:30-19:00; Vendredi 09:00-12:30, 14:00-19:00)

  •  Italiano: (+39) 0699 268 342
    (Italiano - dal Lunedi al Venerdi, orario d'ufficio 09.00 - 18.00)

  •  New Zealand: (+64) 998 535 51
    (English - 24 hour service)

  •  Osterreich: (+49) 2319 8928 017, (+49) 2318 868 043
    (Deutsch - Geschäftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)

  •  Romania: (+40) 21 300 1226, (+40) 21 300 1227
    (Română - serviciu nonstop)

  •  Schweiz: (+49) 2319 8928 017, (+49) 2318 868 043
    (Deutsch - Geschäftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)

  •  United States: (+1) 954 928 2780
    (English - 24 hour service)

  •  United Kingdom: (+44) 208 819 2649
    (English - 24 hour service)

  •  WorldWide: (+40) 21 264 1794
    (English - 24 hour service)

Cloud Security for Endpoints Updates (July-August 2012)

Cloud Security for Endpoints by Bitdefender protects systems using security technology that has been rated number one time and time again. It does not require on-site server hardware and maintenance as it is managed by Cloud Security Console, a powerful and intuitive interface to a solution that can scale to defend any number of systems, no matter where they are located.

This article provides information on the new features, improvements and bug fixes introduced by the Cloud Security for Endpoints updates released in late July and early August 2012.

  • Cloud Security Console update on August 9 (instantly available for all users)
  • Endpoint Client update on July 19 (delivered via product updates for existing installations and via updated installation packages for new installations)

New Features and Improvements

For Cloud Security Console:

  • Automatic detection and scanning of external storage devices (CDs/DVDs, USB storage devices, mapped network drives). When Endpoint Client detects that such a device has been connected to the computer, it prompts the user to scan it or it automatically starts the scan (depending on alert pop-ups setting). Settings are configurable via policy from the Antimalware > On-demand section.
  • Email notification templates have been updated.
  • Conditions for sending outbreak alerts have been changed. Outbreak alerts are now sent whenever the percentage of computers found infected in the network in the last 6/24 hours exceeds the alert threshold (default 25%). Threshold can be changed from the Settings icon of the Notifications dashboard portlet.
  • Partners can now see in reports the company the computers belong to.

For Endpoint Client:

  • Automatic detection and scanning of external storage devices (CDs/DVDs, USB storage devices, mapped network drives). Endpoint Client detects and scans external storage devices when they are connected to the computer based on Cloud Security Console policy settings.

Bug Fixes

For Cloud Security Console:

  • Time set for scheduled update in the General > Update policy section is no longer reset when re-accessing the policy.

For Endpoint Client:

  • Fixed issue with asterisk (*) wildcard not working correctly when following a slash (/) in Web Control rules. For example, before the fix, when adding a rule with Block permission for address www.example.com/*, access to www.example.com was not blocked.
  • Fixed issue with Endpoint Client user interface reporting status protected when the protection service (epcsrv.exe) was stopped.

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