Cloud Security for Endpoints boot issue after removing Kaspersky

Cloud Security for Endpoints by Bitdefender protects systems using security technology that has been rated number one time and time again. It does not require on-site server hardware and maintenance as it is managed by Cloud Security Console, a powerful and intuitive interface to a solution that can scale to defend any number of systems, no matter where they are located.

This article provides information regarding a known issue happening upon boot-time after removing Kaspersky (the system boots very slow ). The behavior of this issue is that the machine takes around 2 minutes to boot up and the systems seems to be frozen for around 90 seconds before it is usable.

Also while trying to connect an MTP device (for example a smartphone or any other mobile device that would be detected as a removable drive ) to the computer, the system fails to install it properly. This behavior is caused by a registry key which is not deleted upon uninstalling the Kaspersky solution.

In order to fix this situation, please follow the steps described below. You can keep the mobile device connected during this process, as upon the removal of the key, the device should be detected and installed properly.

Run the registry editor ( type in “regedit” in the command prompt );

  1. Perform a backup of your current registry configuration ( File -> Export );
  2. Navigate to the following path: HKEY_LOCAL_MACHINE / SYSTEM / CurrentControlSet / Control / Class
  3. On the left side, search for the entry {EEC5AD98-8080-425F-922A-DABF3DE3F69A} and click on it
  4. On the right side, you will find a key which begins with "Upper...". Please delete it.
  5. Unplug your mobile device;
  6. Restart your computer;
  7. Plug in your mobile device and you should find it mounted as a drive again. Also the boot issue should be solved now.

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