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Bitdefender Mobile Security - Frequently Asked Questions

Why does Bitdefender Mobile Security & Antivirus require an Internet connection?

The application needs to communicate with Bitdefender servers in order to determine the security status of the applications it scans and of the web pages you are visiting, and also to receive commands from your Bitdefender Central account, when using the Anti-Theft features.

What does Bitdefender Mobile Security & Antivirus need each permission for?

● Internet access -> used for cloud communication.

● Read phone state and identity -> used to detect if the device is connected to the Internet and to extract certain device info needed to create a unique ID when communicating to Bitdefender cloud.

● Read and write browser bookmarks -> Web Security module deletes malicious sites from your browsing history.

● Read log data -> Bitdefender Mobile Security & Antivirus detects traces of malware activity from the Android logs.

● Read / write SMS, contacts, account data and external storage -> Required for the remote wipe feature.

● Location -> Required for remote location.

 

Where can I see details about the application's activity?

Bitdefender Mobile Security & Antivirus keeps a log of all important actions, status changes and other critical messages related to its activity. To access this information open Bitdefender Mobile Security & Antivirus and tap the Menu button, then select Reports from the list.

 

I forgot the PIN code that I set to protect my application. What do I do?

1. Access your Bitdefender Central account (https://central.bitdefender.com).

2. In the My Devices panel click the icon on the desired device card, then select Settings.

3. Retrieve the PIN code from the Application PIN field.

 

How will Bitdefender Mobile Security & Antivirus impact my device’s performance and battery autonomy?

We keep the impact very low. The application only runs when it is essential - after you install an application, when you browse the application interface or when you want a security check. Bitdefender Mobile Security & Antivirus does not run in the background when you call your buddies, type a message or play a game.

What does the Privacy Advisor tell me about applications I install?

The Privacy Advisor tells you what each application is capable of doing on your device. It tells you if an application can access your private data, send messages, connect to the Internet or perform any other function that can sometimes pose risks to your security.

 

Can I remove an application that I consider to be a threat for my privacy?

You can manually remove an application using Privacy Advisor. To do this, tap the desired app, then tap the UNINSTALL APP button. Confirm your choice and wait for the uninstall process to complete.

 

How do I turn off Privacy Advisor notifications?

If you want to stop receiving Privacy Advisor notifications, follow these steps:

1. Open Bitdefender Mobile Security & Antivirus.

2. Tap the Menubutton and select Settingsfrom the list.

3. Under the Privacy Advisor section, tap the corresponding switch.

 

In what languages is Bitdefender Mobile Security & Antivirus available?

Bitdefender Mobile Security & Antivirus is currently available in the following languages:

● English

● French

● German

● Italian

● Romanian

● Spanish

● Brazilian Portuguese

● Polish

● Korean

● Vietnamese

● Greek

● Dutch

Other languages will be added in future releases. To change the language of the Bitdefender Mobile Security & Antivirus interface, go to your device's Language & keyboard settings and set the device to the language you want to use.

 

Can I change the Bitdefender Central account linked to my device?

Yes, you can easily change the Bitdefender Central account linked to your device. All you need to do is log out of the current account from Bitdefender Mobile Security & Antivirus and then log in to the new account.

 

What is Device Administrator?

Device Administrator is an Android feature that gives Bitdefender Mobile Security & Antivirus the permissions needed in order to perform certain tasks remotely. Without these privileges, remote lock would not work and device wipe would not be able to completely remove your data. If you want to remove the app, make sure to revoke these privileges before trying to uninstall from Settings > Location & Security > Select device administrators.

 

What's the trusted number for?

If your phone gets into the hands of someone who has no intention of returning it to its rightful owner, it is likely that the SIM card will be changed quickly. Whenever Bitdefender Mobile Security & Antivirus detects the SIM card in your phone has been changed, it automatically sends a text message containing the new phone number to the number you have set. This way, you can send SMS commands to your phone even if the SIM card is switched and its number changes. This can be the phone number of someone you know and trust, or the number of another phone you are using.

 

Can the trusted number be changed after I set it?

To set a different trusted number:

1. Open Bitdefender Mobile Security & Antivirus.

2. Tap the Menubutton and select Settingsfrom the list.

3. Under the Anti-Theft section, tap Trusted number.

You will be prompted to provide the PIN before you can change the trusted number.

 

How much will it cost me to send SMS commands?

SMS commands are sent as regular text messages and are therefore charged as such by your carrier. Bitdefender does not charge any extra fees.

 

How to fix "No Google Token" error that appears when signing in to Bitdefender Mobile Security & Antivirus.

This error occurs when the device is not associated with a Google account, or the device is associated with an account but a temporary problem is preventing it from connecting to Google. Try one of the following solutions:

● Go to Android Settings > Applications > Manage Applications > Bitdefender Mobile Security & Antivirus and tap Clear data. Then try to sign in again.

● Make sure your device is associated with a Google account.

To check this, go to Settings > Accounts & sync and see if a Google account is listed under Manage Accounts. Add your account if one is not listed, restart your device and then try to sign in to Bitdefender Mobile Security & Antivirus.

● Restart your device, then try to sign in again.

Can't find a solution for your problem? Open an email ticket and we will answer the question or concern in the shortest time possible.

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