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Bitdefender Mobile Security - Frequently Asked Questions

Why does Bitdefender Mobile Security require an Internet connection?

The application needs to communicate with Bitdefender servers in order to determine the security status of the applications it scans and of the web pages you are visiting.


What does Bitdefender Mobile Security need each permission for?

● Internet access -> used for cloud communication.

● Read phone state and identity -> used to detect if the device is connected to the Internet and to extract certain device info needed to create a unique ID when communicating to Bitdefender cloud.

● Read and write browser bookmarks -> Web Security module deletes malicious sites from your browsing history.

● Read log data -> Bitdefender Mobile Security detects traces of malware activity from the Android logs.

● Read / write SMS, contacts, account data and external storage -> Required for the remote wipe feature.

● Location -> Required for remote location.


Where can I see details about the application's activity?

Bitdefender Mobile Security keeps a log of all important actions, status changes and other critical messages related to its activity. To access this information open Bitdefender Mobile Security and tap Event Viewer on the home screen.


I forgot the PIN code that I set to protect my application. What do I do?

Log in to your MyBitdefender account from any web browser, select Anti-Theft from the dashboard, and then select your device. Once you are on your device's page, click  in the Actions section on the left side and select Show password. Use the password to unblock both the Anti-Theft and the App Lock feature.


How will Bitdefender Mobile Security impact my device’s performance and battery autonomy?

We keep the impact very low. The application only runs when it is essential – after you install an app, when you browse the application interface or when you want a security check. Bitdefender Mobile Security does not run in the background when you call your buddies, type a message or play a game.


What does the Privacy Advisor tell me about applications I install?

The Privacy Advisor tells you what each application is capable of doing on your device. It tells you if an application can access your private data, send messages, connect to the Internet or perform any other function that can sometimes pose risks to your security.


Can I remove an app that I consider to be a threat for my privacy?

You can manually remove an app using Privacy Advisor. To do this, tap the name of the application you want to remove, and click Uninstall. Confirm your choice and wait for the uninstall process to complete.


Can I share my thoughts about an app?

Sure! Access the Privacy Advisor module, tap the name of the application and choose the Like button if the app you want to share thoughts about is in the green category or the Dislike button if the app is in the red or yellow category.


How do I turn off Privacy Advisor notifications?

If you want to stop receiving Privacy Advisor notifications, follow these steps:

1. Open Bitdefender Mobile Security.

2. In the home screen, press the Menu key on your device.

3. Tap Global Settings in the menu.

4. Tap the corresponding switch.


In what languages is Bitdefender Mobile Security available?

Bitdefender Mobile Security is currently available in the following languages:

● English

● French

● German

● Italian

● Romanian

● Spanish

● Brazilian Portuguese

● Polish

● Turkish

● Vietnamese

Other languages will be added in future releases. To change the language of the Bitdefender Mobile Security interface, go to your device's Language & keyboard settings and set the device to the language you want to use.


Can I change the MyBitdefender account linked to my device?

Yes, you can easily change the MyBitdefender account linked to your device. All you need to do is log out of the current account from Bitdefender Mobile Security and then log in to the new account.


What is Device Administrator?

Device Administrator is an Android feature that gives Bitdefender Mobile Security the permissions needed in order to perform certain tasks remotely. Without these privileges, remote lock would not work and device wipe would not be able to completely remove your data. If you want to remove the app, make sure to revoke these privileges before trying to uninstall from Settings > Security

> select Device administrators.


What's the trusted number for?

If your phone gets into the hands of someone who has no intention of returning it to its rightful owner, it is likely that the SIM card will be changed quickly. Whenever Bitdefender Mobile Security detects the SIM card in your phone has been changed, it automatically sends a text message containing the new phone number to the number you have set. This way, you can send SMS commands to your phone even

if the SIM card is switched and its number changes. This can be the phone number of someone you know and trust, or the number of another phone you are using.


Can the trusted number be changed after I set it?

To set a different trusted number, from the Bitdefender Mobile Security home screen tap Anti-Theft, then tap Configure SMS Control and then tap Change trusted number. You will be prompted to provide the PIN before you can change the trusted number.


How much will it cost me to send SMS commands?

SMS commands are sent as regular text messages and are therefore charged as such by your carrier. Bitdefender does not charge any extra fees.


How to fix "No Google Token" error that appears when signing in to Bitdefender Mobile Security.

This error occurs when the device is not associated with a Google account, or the device is associated with an account but a temporary problem is preventing it from connecting to Google. Try one of the following solutions:


● Go to Android Settings > Applications > Manage Applications > Bitdefender Mobile Security and tap Clear data. Then try to sign in again.

● Make sure your device is associated with a Google account.

To check this, go to Settings > Accounts & sync and see if a Google account is listed under Manage Accounts. Add your account if one is not listed, restart your device and then try to sign in to Bitdefender Mobile Security.

● Restart your device, and then try to sign in again.

Can't find a solution for your problem? Open an email ticket and we will answer the question or concern in the shortest time possible.

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