BITDEFENDER END OF LIFE POLICY STATEMENT
Bitdefender is committed to delivering innovative, effective security solutions to our customers. As technologies and threats evolve, Bitdefender continues to proactively develop and shape its solution set. The resulting new solutions and feature modifications often lead to a need for discontinuing older software revisions as well as products. Bitdefender End of Life (EOL) process is described below.
EOL ANNOUNCEMENT PERIOD
Bitdefender will continue to support any product or version that has been announced for EOL for 6 calendar months, after the End-of-Sale date.
Support for Bitdefender products is provided for the currently shipping major version, plus Service Releases, for 6 months after the End-of-Sale date.
Bitdefender support includes:
- Telephone support
- E-mail support
- Web-based Knowledge Base access
- Software enhancements & updates
- Maintenance engineering for critical issues
Service releases are produced for current Bitdefender major product releases. Since this is an update to a major product, the update itself does not have a separate EOL period. Once a new update is posted, it will immediately displace the previous download.
Bitdefender intends, but does not guarantee, to release one major version of each product per year. An example of major releases of Bitdefender products would be version or dot releases i.e. Bitdefender Total Security 2011 or Bitdefender Client Security 3.0.
Once EOL has been announced on a major product family, Bitdefender will provide Support and product updates for a subsequent 6 calendar months after the End-of-Sale date.