Asking for assistance - Unix/Linux products

Due to the high number of possible hardware and software configurations, users may run into various faulty situations. To be able to properly identify the causes for these reported situations, the technical support team needs some pieces of information regarding the operating system and Bitdefender's presence on the respective computer.

This article applies to the following Bitdefender products: Bitdefender Security for Mail Servers, Bitdefender Security for Samba, Bitdefender Antivirus Scanner for Unices.

To gather the information needed, follow these steps:

  1. Save the script to your server:
    • From a console environment: wget http://www.bitdefender.com/files/KnowledgeBase/file/bdsysinfo.sh
    • From a graphic environment: click DOWNLOAD and choose Save or Save as...
  2. Login as root or become root using the su command (where available).
  3. Go to the directory where you have downloaded the script file and execute it with one of these commands:
    sh bdsysinfo.sh
    or
    sudo sh bdsysinfo.sh

The script will start gathering information and display its progress. The report will be saved as an archive called bdsysinfo.tar.gz.

When contacting the technical support team, please have prepared the above mentioned report, an accurate description of the issue and the error message (if any).


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