Bitdefender

Antivirus Plus (2014)

Product help and information wiki
31 topics

How to manually remove an infected file from your computer

In order to manually remove an infected item from your computer you need to perform the following steps: 1. Restart the computer in Safe Mode. You can do that, by following ...

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Why did Bitdefender automatically delete an infected file?

If an infected file is detected, Bitdefender will automatically attempt to disinfect it. If disinfection fails, the file is moved to quarantine in order to contain the infection. For ...

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How to scan your computer with Bitdefender Rescue CD

Here's how to use Bitdefender Rescue CD to quickly scan and disinfect an infected operating system that cannot start normally: 1. First, you need to boot the computer from ...

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How to recover files with Bitdefender Rescue CD

This article shows how to use Bitdefender Rescue CD to recover files from an infected system that fails to start To copy files on a removable device: 1. Start Bitdefender ...

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How to remove a Fake Antivirus infection

Rogue security software designers create legitimate looking pop-up windows that advertise security update software. Such windows might appear on your screen while you surf the web. ...

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CryptoLocker ransomware – details and prevention

CryptoLocker is a new sophisticated malware that was launched in the late 2013. It is designed to attack Windows operating system by encrypting all the files from the system using ...

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What to do when Bitdefender does not detect malware (false negative)

In order to promptly resolve this issue, we kindly ask that you send us the malware file(s) as described below: NOTE: These files will be used for malware analysis only and ...

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What is a PUA / PUP software?

A PUA / PUP (potentially unwanted application / potentially unwanted program) is a software that may be unwanted on the PC and sometimes comes bundled with freeware software. You ...

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Overcompressed items

The over-compressed items are elements which could not be extracted by the scanning engine or elements for which the decryption time would have taken too long making the system unstable. Overcompressed ...

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How to schedule a scan

In the New Bitdefender, you can schedule a scan periodically. It is recommended to run a scan once or twice per month. In order to perform this, please open the main interface using ...

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How to generate and submit a scan log

First, please update Bitdefender to be sure you have the latest virus signatures:open the main interface using the Bitdefender icon from your desktop. At the Update panel, please ...

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Bitdefender found an infection. What to do?

When Bitdefender detects an infection, it will take automatic action for the detected malware. Some malware will have to be cleaned when Windows starts and for this ...

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Bitdefender detection rate

Detection rate can be determined in comparative tests between antivirus companies. Bitdefender was named “Product Of The Year, AV-Comparatives”, you can check out the ...

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How do I disable Safepay?

Bitdefender Safepay is a secured browser designed to protect your credit card information, account number or any other sensitive data you may enter while accessing different online ...

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What to do when Home Page resets to about:blank in Internet Explorer

Browser hijacking is one of the most widespread infection. The purpose of hijacker is to force people into visiting unwanted websites. Changed homepage of a web browser is the most ...

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How to remove FBI Ransomware infection

The FBI Ukash MonkeyPak Ransomware is a malware that locks you out of your computer and your applications until you pay a “ransom” of $100/$200 via MoneyPak/Ukash/PaySafeCard. This ...

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How to clean infected Temporary Internet Files

A. Overview You can find below the default locations where every internet browser is storing the temporary internet files depending on the operating system: Windows XP: For ...

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How to clean infected Temporary Files

A. Use an advanced temporary file cleaner such as TFC: 1. Save and extract the TFC tool to a location of your choice: RECOMMENDED: http://www.geekstogo.com/forum/files/file/187-tfc-temp-file-cleaner-by-oldtimer/ ALTERNATIVE: ...

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How to clean infections found in System Volume Information

The System Volume Information folder is a zone on your hard drive created by the Operating System and used by Windows for storing critical information related to the system configuration. The ...

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How to clean infected items inside emails

When Bitdefender finds infected items inside email archives it usually cannot clean them due to the fact that the emails cannot be repacked. The best solution would be to manually ...

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How do I scan ?

File or Folder The easiest and recommended way to scan a file or folder is to right-click the object you want to scan, point to Bitdefender and select Scan with Bitdefender from ...

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How do I check what viruses Bitdefender detected?

Each time a scan is performed, a scan log is created and Bitdefender records the detected issues. The scan log contains detailed information about the logged scanning process, ...

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How do I exclude a folder from being scanned?

Bitdefender allows excluding specific files, folders or file extensions from scanning. Exclusions are to be used by users having advanced computer knowledge and only in the following ...

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How do I secure my online transactions with Bitdefender Safepay?

Safepay is a secured browser designed for online banking. By default, Bitdefender detects when you navigate to an online banking site or online shop in any browser on your computer ...

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Bitdefender services are not responding

This article helps you troubleshoot the Bitdefender Services are not responding error. You may encounter this error as follows: The Bitdefender icon in the system tray is ...

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What to do when Bitdefender detected a clean file as infected (false positive)?

We strive to reduce false-positive reports to a minimum. However, these reports are commonly due to bad programming practices (e.g. applications that change the Master Boot Record, ...

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How to create a Bitdefender Rescue CD

Bitdefender Rescue CD is a free tool that scans and cleans your computer whenever you suspect a malware threat is affecting its operation. Bitdefender Rescue CD works without ...

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The system appears infected (How to generate a BDsys log?)

If your PC appears to be infected but Bitdefender does not detect any malware, please complete the Customer Care Online Form. Be sure to provide us with the following information, ...

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Password protected items

In these cases,Bitdefenderis simply notifying you that it has discovered items that are either password-protected or are protected by some proprietary form of encryption. This makes ...

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I/O errors in the scan report

The Bitdefender scanning engine indicates the number of I/O errors within the Statistics section of the scan report. An I/O error is counted every time the scanning engine is denied ...

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Cookie threats!

What is a cookie?At http://www.microsoft.com/info/cookies.mspx you can learn overview of what cookies represent: very small text files placed on the hard drive by a web server. ...

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