Bitdefender

Antivirus Plus (2014)

Product help and information wiki

How do I scan a file or a folder?

The easiest way to scan a file or folder is to right-click the object you want to scan, point to Bitdefender and select Scan with Bitdefender from the menu. To complete ...

Read more

How to scan your computer with Bitdefender Rescue CD

Here's how to use Bitdefender Rescue CD to quickly scan and disinfect an infected operating system that cannot start normally: 1. First, you need to boot the computer from ...

Read more

How to recover files with Bitdefender Rescue CD

This article shows how to use Bitdefender Rescue CD to recover files from an infected system that fails to start To copy files on a removable device: 1. Start Bitdefender ...

Read more

How to add websites to Safepay whitelist/blacklist

By default, Bitdefender detects when you navigate to an online banking site or online shop in any browser on your computer and prompts you to launch it in Bitdefender Safepay. In ...

Read more

How to use the Bitdefender Wallet

Bitdefender Wallet is the password manager that helps you keep track of your passwords, protects your privacy and provides a secure browsing experience. Using a single master ...

Read more

How to manually update the New Bitdefender product without an Internet connection

If your computer is not connected to the Internet, you must download the updates manually to a computer with Internet access and then transfer them to your computer using a removable ...

Read more

What to do when autofill is not working

You have saved your online credentials in Bitdefender Wallet and you noticed that the autofill is not working. Usually, this issue appears when the Bitdefender Wallet extension is ...

Read more

How do I create Windows user accounts?

A Windows user account is a unique profile that includes all the settings, privileges and personal files for each user. Windows accounts let the home PC administrator control access ...

Read more

How do I automatically shut down the computer after the scan is over?

Bitdefender offers multiple scan tasks that you can use to make sure your system is not infected with malware. Scanning the entire computer may take longer time to complete depending ...

Read more

How to restart in SAFE MODE with Networking

Restart the computer Press the "F8" key several times before Microsoft Windows begins to load (you need to press "F8" until you will be displayed a ...

Read more

How to remove other security solutions

Running multiple security solutions on the same PC may affect their proper functionality as they compete for access to the same system resources. Even if they are turned off, there ...

Read more

How to generate full memory dumps?

In order to generate full memory dumps, please follow the steps below: 1. Go to Start -> Control Panel; 2. Open System and click on Advanced System Settings; 3. Click ...

Read more

How to generate a support log

In order for us to be able to investigate any possible issue you might have encountered with our product we will first need a support log; this log can be generated with the help ...

Read more

How to create a screenshot

To take a screenshot showing a specific message or situation you can follow the steps below: Press the Print Screen button on your keyboard. This will capture an image of ...

Read more

Operating Systems required for running your Bitdefender products

Classic Line: Bitdefender Antivirus Plus, Bitdefender Internet Security, Bitdefender Total Security Bitdefender(2014) can be installed on: Windows XP with Service Pack ...

Read more

What Bitdefender product should I purchase?

Bitdefender provides proactive protection from e-threats, such as viruses, spyware, hackers and phishing attacks. It also secures your online transactions and home banking applicationswith ...

Read more

How do I protect my Facebook account using Bitdefender Safego?

Safego is a Facebook application developed by Bitdefender to keep your social networking account safe. Its role is to scan the links you receive from your Facebook friends and ...

Read more

How do I disable Safepay?

Bitdefender Safepay is a secured browser designed to protect your credit card information, account number or any other sensitive data you may enter while accessing different online ...

Read more

How do I restart in Safe Mode?

Safe mode is a diagnostic operating mode, used mainly to troubleshoot problems affecting normal operation of Windows. Such problems range from conflicting drivers to viruses preventing ...

Read more

How do I use System Restore in Windows?

If you cannot start the computer in normal mode, you can boot up in Safe Mode and use System Restore to restore to a time when you could start the computer without errors. To ...

Read more

How do I display hidden objects in Windows?

These steps are useful in those cases where you are dealing with a malware situation and you need to find and remove the infected files, which could be hidden. Follow these steps ...

Read more

How do I remove a file permanently with Bitdefender?

If you want to remove a file permanently from your system, you need to delete the data physically from your hard disk. The Bitdefender File Shredder will help you to quickly ...

Read more

How do I scan ?

File or Folder The easiest and recommended way to scan a file or folder is to right-click the object you want to scan, point to Bitdefender and select Scan with Bitdefender from ...

Read more

How do I check what viruses Bitdefender detected?

Each time a scan is performed, a scan log is created and Bitdefender records the detected issues. The scan log contains detailed information about the logged scanning process, ...

Read more

How do I exclude a folder from being scanned?

Bitdefender allows excluding specific files, folders or file extensions from scanning. Exclusions are to be used by users having advanced computer knowledge and only in the following ...

Read more

How do I secure my online transactions with Bitdefender Safepay?

Safepay is a secured browser designed for online banking. By default, Bitdefender detects when you navigate to an online banking site or online shop in any browser on your computer ...

Read more

Can't find a solution for your problem?

Open an email ticket and we will answer the question or concern in the shortest time possible.