Bitdefender
The New Antivirus Plus

Product help and information wiki

Malware infections17 topics

• What is a PUA / PUP software?

  A PUA / PUP (potentially unwanted application / potentially unwanted program) is a software ...

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• Overcompressed items

  The over-compressed items are elements which could not be extracted by the scanning engine ...

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• How to schedule a scan

  In the New Bitdefender, you can schedule a scan periodically. It is recommended to run a ...

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• How to generate and submit a scan log

  To troubleshoot malware issues, you will have to generate a System scan log from the affected ...

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• Bitdefender found an infection. What to do?

  When Bitdefender detects an infection, it will take automatic action for the detected malware. Some ...

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Functionality and How To's14 topics

• What to do when autofill is not working

  You have saved your online credentials in Bitdefender Wallet and you noticed that the autofill ...

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• How do I create Windows user accounts?

  A Windows user account is a unique profile that includes all the settings, privileges and ...

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• How do I automatically shut down the computer after the scan is over?

  Bitdefender offers multiple scan tasks that you can use to make sure your system is not ...

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• How to restart in SAFE MODE with Networking

  Restart the computer Press the "F8" key several times before Microsoft ...

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• How to generate full memory dumps?

  In order to generate full memory dumps, please follow the steps below: 1. Go to Start ...

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Download & Install9 topics

• How to remove other security solutions

  Running multiple security solutions on the same PC may affect their proper functionality ...

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• How to download Bitdefender on your computer

  The Bitdefender installation file can be downloaded from the Bitdefender website at the ...

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• How do I remove Bitdefender?

  If you want to remove your Bitdefender product, follow these steps: In Windows ...

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• How do I repair Bitdefender?

  If you want to repair your Bitdefender product from the Windows start menu, follow ...

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• How do I switch from one Bitdefender product to another?

  You can easily switch from one Bitdefender product to another. The three ...

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Activation5 topics

• Installing your New Bitdefender product

  Play your video in Full screen mode by clicking the full screen button in the ...

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• How do I log in to MyBitdefender using another online account?

  To successfully use another account, follow these steps: 1. Open the Bitdefender window. 2. ...

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• How do I change MyBitdefender e-mail address?

  You have created a MyBitdefender account using an e-mail address you no longer use and now ...

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• When does my Bitdefender protection expire?

  To find out the remaining number of days from your license key, follow these steps: Open ...

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• How do I register a trial version?

  If you have installed a trial version, you may only use it for a limited period ...

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Purchase and Orders3 topics

• How do I renew my Bitdefender protection?

  When your Bitdefender protection is about to expire, you must renew your license key. Follow ...

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• I do not want the Automatic Renewal

  WHAT IS AUTO-RENEWAL? Auto-renewal allows you to enjoy the benefits of continuous security ...

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• The Refund Policy

  Bitdefender offers a 30-day money back guarantee! If you are not completely satisfied ...

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