Bitdefender Antivirus Plus 2013

1. How do I change MyBitdefender e-mail address?

   You have created a MyBitdefender account using an e-mail address you no longer use and now you would like to change it. The ...

2. How to remove FBI Ransomware infection

   The FBI Ukash MonkeyPak Ransomware is a malware that locks you out of your computer and your applications until you pay a “ransom” ...

3. What to do when system crashes after installing Bitdefender on Windows 8

   With certain hardware configurations, after installing Bitdefender 2013 on a computer using Windows 8 64bits, you might encounter ...

4. The Refund Policy

   Bitdefender offers a 30-day money back guarantee! If you are not completely satisfied with your purchase, you have 30 days from ...

5. How to solve Autoscan is disabled on Windows 8

   After upgrading to Windows 8, you might see the Bitdefender Autoscan feature OFF. This is due to some files not being properly upgraded. Thus, ...

6. How to upgrade for free from an older version to Bitdefender 2013?

   For a better viewing experience, please change the video settings. Installing the latest version of your Bitdefender product ...

7. How to uninstall Bitdefender

   #coptions { height: auto !important; } For a better viewing experience, please change the video settings. There are ...

8. How to download Bitdefender on your computer

   The Bitdefender installation file can be downloaded from the Bitdefender website at the following address: http://www.bitdefender.com/Downloads/   The ...

9. How to Repair Bitdefender 2013 on Windows 8

   In case you need to use the repair feature in Bitdefender 2013 you can proceed as follows: 1.       ...

10. How do I create a custom scan task?

    If you want to scan specific locations on your computer or to configure the scanning options, configure and run a Custom Scan. To ...

11. How do I install Bitdefender on a second/third/fourth computer? [Bitdefender Windows 8 Security]

    For a better viewing experience, please change the video settings. If you have purchased a license key for more than ...

12. How to create a Bitdefender Rescue CD

    1) How to create a Rescue CD from a CD Video tutorial available: All the steps you need to follow are also presented in a video. ...

13. How do I restart in Safe Mode?

    Safe mode is a diagnostic operating mode, used mainly to troubleshoot problems affecting normal operation of Windows. Such problems ...

14. What is the vsserv.exe process?

    Vsserv.exe is the main Bitdefender process that provides continuous real-time protection against a wide range of malware threats ...

15. What is Autopilot mode?

    For all the users who want nothing more from their security solution than to be protected without being bothered, Bitdefender 2013 ...

16. What Bitdefender product should I purchase?

    Bitdefender provides proactive protection from e-threats, such as viruses, spyware, hackers and phishing attacks. It also secures ...

17. How do I reset the Bitdefender product password?

    To reset the password for your Bitdefender product, follow these steps: 1.      Access the link. 2.      ...

18. How do I reset the password for MyBitdefender account?

    To set a new password for your MyBitdefender account, follow these steps: 1.      Go to: https://my.bitdefender.com/ 2.      ...

19. How do I protect my Twitter account using Bitdefender Safego?

    Safego is a Bitdefender application developed to keep your Twitter account safe. Its role is to scan the links you receive from ...

20. How do I protect my Facebook account using Bitdefender Safego?

    Safego is a Facebook application developed by Bitdefender to keep your social networking account safe. Its role is to scan the ...

21. How do I disable Safepay?

    Bitdefender Safepay is a secured browser designed to protect your credit card information, account number or any other sensitive ...

22. Removal tools (uninstallers) for common antivirus software

    In order to uninstall, you will need to access the link associated with the antivirus software currently installed on your computer ...

23. How to solve error message "The application was unable to start correctly (0x000007b). Click OK to close the application"

    This error message may occur on 64 bit operating systems when the Microsoft Visual C++ Redistributable Package is not properly configured. You ...

24. Invalid key

    We kindly inform you that your license key was misused, and consequently invalidated. This usually happens when you purchase ...

25. Where can I download my Bitdefender product from?

    You can download your Bitdefender product from our authorized websites (for example, the website of a Bitdefender partner or an ...

26. How do I use my Bitdefender license key after a Windows upgrade?

    This situation appears when you upgrade your operating system and you want to continue using your Bitdefender license key. If ...

27. How do I log in to MyBitdefender using another online account?

    To successfully use another account, follow these steps: 1. Open the Bitdefender window. 2. Click MyBitdefender at the top ...

28. What to do when Windows Security Center reports Antivirus, Antispyware and/or Firewall are turned off

    Most of the times, when Security Center reports Bitdefender Antivirus and/or Firewall are turned off, it is just a display issue. ...

29. What to do when Security Certificates cannot be verified/installed

    This warning is presented by a web browser when accessing a site that has a security certificate installed (for SSL/TLS data encryption) ...

30. What to do when Home Page resets to about.blank in Internet Explorer

    Browser hijacking is one of the most widespread infection. The purpose of hijacker is to force people into visiting unwanted websites. ...

31. What to do when Autopilot/Autoscan/Auto Update are randomly disabled

    Bitdefender 2013 is by default set to Autopilot for completely silent security. While on Autopilot, Bitdefender makes all security ...

32. How to repair Bitdefender

    For a better viewing experience, please change the video settings. In case you need to use the repair feature in Bitdefender ...

33. How to fix "Bitdefender installation has failed" OR "Fatal error during installation" issue

    If you receive one of the above mentioned error messages while trying to install Bitdefender 2013 please follow the guidelines below: A.      ...

34. How to clean infected Temporary Internet Files

     A. Overview You can find below the default locations where every internet browser is storing the temporary internet files ...

35. How to clean infected Temporary Files

    A. Use an advanced temporary file cleaner such as TFC:        1. Save and extract the TFC tool to a location ...

36. How to clean infections found in System Volume Information

    The System Volume Information folder is a hard drive zone created by the Operating System and used by Windows to store critical ...

37. How to clean infected items inside emails

       When Bitdefender finds infected items inside email archives it usually cannot clean them due to the fact that the emails ...

38. How to manually update Bitdefender 2013 virus definitions - using weekly.exe

    For a better viewing experience, please change the video settings. For a better viewing experience, please change the video ...

39. Installing your Bitdefender product

    For a better viewing experience, please change the video settings. Bitdefender installation is straight forward  (only ...

40. How do I automatically shut down the computer after the scan is over?

    Bitdefender offers multiple scan tasks that you can use to make sure your system is not infected with malware. Scanning the entire ...

41. How do I use System Restore in Windows?

    If you cannot start the computer in normal mode, you can boot up in Safe Mode and use System Restore to restore to a time when you ...

42. How do I display hidden objects in Windows?

    These steps are useful in those cases where you are dealing with a malware situation and you need to find and remove the infected ...

43. How do I improve my system performance?

    The system performance depends not only on the hardware configuration, such as the CPU load, memory usage and hard disk space. It ...

44. How do I remove a file permanently with Bitdefender?

    If you want to remove a file permanently from your system, you need to delete the data physically from your hard disk. The Bitdefender ...

45. How do I scan ?

    File or Folder The easiest and recommended way to scan a file or folder is to right-click the object you want to scan, point ...

46. How do I check what viruses Bitdefender detected?

    Each time a scan is performed, a scan log is created and Bitdefender records the detected issues. The scan log contains detailed ...

47. How do I exclude a folder from being scanned?

    Bitdefender allows excluding specific files, folders or file extensions from scanning. Exclusions are to be used by users having ...

48. When does my Bitdefender protection expire?

    To find out the remaining number of days from your license key, follow these steps: Open the Bitdefender window. A ...

49. How do I register a trial version?

    For a better viewing experience, please change the video settings.   If you have installed a trial version, you ...

50. How do I switch from one Bitdefender 2013 product to another?

    For a better viewing experience, please change the video settings. You can easily switch from one Bitdefender 2013 product ...

51. When should I reinstall Bitdefender?

    In some situations, you may need to reinstall your Bitdefender product. Typical situations when you would need to reinstall ...

52. How to address malware that was not removed from your PC

    Bitdefender On-Access Scanning reports an infected file could not be cleaned.  Solution: we recommend you to make sure ...

53. How to check if your PC meets the recommended system requirements

    You may install Bitdefender 2013 only on computers running the following operating systems: Windows XP with Service Pack ...

54. How to fix "Downloading one of the installation files failed" issue

    How to fix "Downloading one of the installation files failed" issue Please follow the guidelines below in order to ...

55. Bitdefender removal failed

    This article helps you troubleshoot errors that may occur when removing Bitdefender. There are two possible situations: During ...

56. How do I renew my Bitdefender protection?

    When your Bitdefender protection is about to expire, you must renew your license key. Follow these steps to visit a website ...

57. What to do when Bitdefender detected a clean file as infected?

    There are cases when Bitdefender mistakenly flags a legitimate file as being a threat (a false positive). To correct this error, ...

58. How do I create Windows user accounts?

    A Windows user account is a unique profile that includes all the settings, privileges and personal files for each user. Windows ...

59. How to display the Antispam toolbar when it is not integrating in the email client

    Before you start reading this document, please make sure that you are logged into Windows with an administrative account (for ...

60. How To Remove Another Security Solution Installed on the PC

    It is highly recommended that you remove any security software you might have installed on your system prior ...

61. How to use the Bdsyslog scanning tool

    If your PC appears to be infected but Bitdefender does not detect any malware, please follow the steps below. Be sure to provide ...

62. I do not want the Automatic Renewal

    WHAT IS AUTO-RENEWAL? Auto-renewal allows you to enjoy the benefits of continuous security for your PC, without the hassle of ...

63. The system appears infected

    If your PC appears to be infected but Bitdefender does not detect any malware, please complete the CUSTOMER CARE ONLINE FORM. Be ...

64. Password protected items

    In these cases, Bitdefender is simply notifying you that it was unable to scan certain password-protected or otherwise encrypted ...