Bitdefender

Antivirus Plus 2013

Product help and information wiki

How do I scan a file or a folder?

The easiest way to scan a file or folder is to right-click the object you want to scan, point to Bitdefender and select Scan with Bitdefender from the menu. To complete ...

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How to recover files with Bitdefender Rescue CD

This article shows how to use Bitdefender Rescue CD to recover files from an infected system that fails to start To copy files on a removable device: 1. Start Bitdefender ...

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How to add websites to Safepay whitelist/blacklist

By default, Bitdefender detects when you navigate to an online banking site or online shop in any browser on your computer and prompts you to launch it in Bitdefender Safepay. In ...

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How do I create Windows user accounts?

A Windows user account is a unique profile that includes all the settings, privileges and personal files for each user. Windows accounts let the home PC administrator control access ...

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How to restart in SAFE MODE with Networking

Restart the computer Press the "F8" key several times before Microsoft Windows begins to load (you need to press "F8" until you will be displayed a ...

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21 topics

How to scan your computer with Bitdefender Rescue CD

Here's how to use Bitdefender Rescue CD to quickly scan and disinfect an infected operating system that cannot start normally: 1. First, you need to boot the computer from ...

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How to remove a Fake Antivirus infection

Rogue security software designers create legitimate looking pop-up windows that advertise security update software. Such windows might appear on your screen while you surf the web. ...

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CryptoLocker ransomware – details and prevention

CryptoLocker is a new sophisticated malware that was launched in the late 2013. It is designed to attack Windows operating system by encrypting all the files from the system using ...

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What to do when Bitdefender does not detect malware (false negative)

In order to promptly resolve this issue, we kindly ask that you send us the malware file(s) as described below: NOTE: These files will be used for malware analysis only and ...

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What is a PUA / PUP software?

A PUA / PUP (potentially unwanted application / potentially unwanted program) is a software that may be unwanted on the PC and sometimes comes bundled with freeware software. You ...

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4 topics

Safepay cannot start correctly due to Acronis Scheduler Helper

When using Safepay some applications mighttry to switch, without any consent, to the regular Desktop. For this reason these applications are considered to be conflicting with ...

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BSOD (blue screen) when trying to open SafePay

In some rare cases, your computer might encouter a BSOD (blue screen) when trying to open SafePay. In order to solve this situation, please install the following Microsoft hotfix. ...

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What to do when Home Page resets to about.blank in Internet Explorer

Browser hijacking is one of the most widespread infection. The purpose of hijacker is to force people into visiting unwanted websites. Changed homepage of a web browser is the most ...

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What to do when Autopilot/Autoscan/Auto Update are randomly disabled

Bitdefender is by default set to Autopilot for completely silent security. While on Autopilot, Bitdefender makes all security related decisions for you and you don't have to ...

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23 topics

Bitdefender installation fails due to ASUS AI Suite software

In some cases, one might encounter difficulties when trying to install Bitdefender on a computer that is also running the ASUS AI Suite software (the computer might freeze or a BSOD ...

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How to remove other security solutions

Running multiple security solutions on the same PC may affect their proper functionality as they compete for access to the same system resources. Even if they are turned off, there ...

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What is the vsserv.exe process?

Vsserv.exe is the main Bitdefender process that provides continuous real-time protection against a wide range of malware threats and online attacks. This process should run permanently ...

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What is Autopilot mode?

For all the users who want nothing more from their security solution than to be protected without being bothered, Bitdefender 2013 has been designed with a built-in Autopilot mode. While ...

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Removal tools (uninstallers) for common antivirus software

Note: The links below are for removing other security solutions prior to installing Bitdefender on your system. If you experience issues using any of the tools below, please contact ...

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What Bitdefender product should I purchase?

Bitdefender provides proactive protection from e-threats, such as viruses, spyware, hackers and phishing attacks. It also secures your online transactions and home banking applicationswith ...

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Invalid key

We kindly inform you that your license key was misused, and consequently invalidated. This usually happens when you purchase a license key from an unauthorized reseller or from ...

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How do I renew my Bitdefender protection?

When your Bitdefender protection is about to expire, you must renew your license key. Follow these steps to visit a website where you can renew your Bitdefender license key: Open ...

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I do not want the Automatic Renewal

WHAT IS AUTO-RENEWAL? Auto-renewal allows you to enjoy the benefits of continuous security for your PC, without the hassle of renewing every time your license expires. With your ...

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The Refund Policy

Bitdefender offers a 30-day money back guarantee! If you are not completely satisfied with your purchase, you have 30 days from the date of purchase (not install) to request ...

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6 topics

How do I reset the password for MyBitdefender account?

To set a new password for your MyBitdefender account, follow these steps: 1. Go to: https://my.bitdefender.com/ 2. Click on Forgot your password? 3. In the new ...

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How do I log in to MyBitdefender using another online account?

To successfully use another account, follow these steps: 1. Open the Bitdefender window. 2. Click MyBitdefender at the top of the window and then select Account settings ...

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How do I change MyBitdefender e-mail address?

You have created a MyBitdefender account using an e-mail address you no longer use and now you would like to change it. The e-mail address cannot be changed, but you can use ...

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Installing your Bitdefender product

For a better viewing experience, please change the video settings. Bitdefender installation is straight forward (only 3 steps and it’s on your computer) You can ...

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When does my Bitdefender protection expire?

To find out the remaining number of days from your license key, follow these steps: Open the Bitdefender window. A link that indicates the number ...

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1 topic

How to manually update Bitdefender 2013 virus definitions - using weekly.exe

For a better viewing experience, please change the video settings. For a better viewing experience, please change the video settings. Note:The weekly.exe application ...

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