Directly contact our Support Team

Bitdefender

Antivirus Plus 2013

Product help and information wiki
5 topics

On-access scanning (Real Time Protection) is disabled. What to do?

Last updated on: 07/08/2015

On-access scanning (Real Time Protection) is disabled. What to do?

Read more

Safepay cannot start correctly due to Acronis Scheduler Helper

Last updated on: 20/02/2014

Safepay cannot start correctlydue to Acronis Scheduler Helper

Read more

BSOD (blue screen) encountered on Windows Vista/ Windows 7 after installing Bitdefender ( or when trying to open Safepay)

Last updated on: 06/01/2014

BSOD (blue screen) encountered on Windows Vista/ Windows 7 after installing Bitdefender ( or when trying to open Safepay)

Read more

What to do when Windows Security Center reports Antivirus, Antispyware and/or Firewall are turned off

Last updated on: 19/12/2012

What to do when Windows Security Center reports Antivirus, Antispyware and/or Firewall are turned off

Read more

What to do when Autopilot/Autoscan/Auto Update are randomly disabled

Last updated on: 19/12/2012

What to do when Autopilot/Autoscan/Auto Update are randomly disabled - Game Mode / Laptop Mode

Read more

17 topics

How to upgrade for free from an older version to Bitdefender 2015 (if you are using Windows XP or Windows Vista)?

Last updated on: 07/08/2015

How to upgrade for free from an older version to Bitdefender 2015 (if you are using Windows XP or Windows Vista)?

Read more

Bitdefender installation fails due to ASUS AI Suite software

Last updated on: 13/02/2014

Bitdefender installation failsdue toASUS AI Suite software

Read more

What to do when encountering a technical issue? (How to generate a support tool log)

Last updated on: 02/09/2013

What to do when encountering a technical issue? (How to generate a support tool log)

Read more

What is the vsserv.exe process?

Last updated on: 26/02/2013

What is the vsserv.exe process

Read more

What is Autopilot mode?

Last updated on: 26/02/2013

What is Autopilot mode

Read more


Safego protection for Facebook - End of Life

Last updated on: 03/04/2015

Safego protection for Facebook - End of Life

Read more

How do I install Bitdefender 2015 on a second computer?

Last updated on: 14/08/2014

How do I install Bitdefender 2015 on a second computer?

Read more

How to upgrade for free from an older version to Bitdefender 2015?

Last updated on: 05/08/2014

How to upgrade for free from an older version to Bitdefender 2015?

Read more

How to remove a child profile ?

Last updated on: 23/07/2014

How to remove a child profile ?

Read more

How do I test my antivirus solution?

Last updated on: 23/07/2014

How do I test my antivirus solution?

Read more


23 topics

What to do if I get a lot of pop-ups / ads (or my internet home page is changed)?

Last updated on: 04/02/2015

What to do if I get a lot of pop-ups / ads/ popup (or my internet home page is changed)?

Read more

How to manually remove an infected file from your computer

Last updated on: 04/08/2014

How to manually remove an infected file from your computer

Read more

Why did Bitdefender automatically delete an infected file?

Last updated on: 23/07/2014

Why did Bitdefender automatically delete an infected file?

Read more

How to remove a Fake Antivirus infection

Last updated on: 10/01/2014

How to remove a Fake Antivirus (FakeAV) infection

Read more

CryptoLocker ransomware – details and prevention

Last updated on: 13/12/2013

CryptoLocker

Read more


5 topics

How do I reset the password for MyBitdefender account?

Last updated on: 26/02/2013 Video

How do I reset the password for MyBitdefender account?

Read more

How do I log in to MyBitdefender using another online account?

Last updated on: 10/01/2013

How do I log in to MyBitdefender using another online account?

Read more

How do I change MyBitdefender e-mail address?

Last updated on: 10/01/2013

How do I change the e-mail address used for MyBitdefender account?

Read more

When does my Bitdefender protection expire?

Last updated on: 25/06/2012

When does my Bitdefender protection expire?

Read more

How do I register a trial version of Bitdefender 2014?

Last updated on: 25/06/2012 Video

How do I register a trial version of Bitdefender 2014? If you have installed a trial version, you may only use it for a limited period of time.

Read more

Invalid key

Last updated on: 24/01/2013

Invalid Key

Read more

How to check if your PC meets the recommended system requirements

Last updated on: 24/05/2012

Explanations on how to find out about your computer system requirement.

Read more

How do I renew my Bitdefender protection?

Last updated on: 25/07/2011

When your Bitdefender protection is about to expire, you must renew your license key.

Read more

How To Remove Another Security Solution Installed on the PC

Last updated on: 02/06/2010

Installation for 2011

Read more

I do not want the Automatic Renewal

Last updated on: 06/04/2009

the autorenewal option

Read more


1 topic

How to manually update Bitdefender 2013 virus definitions - using weekly.exe

Last updated on: 14/08/2012 Video

Note: The weekly.exe application is a Virus Definition Update only. If you are looking to install product updates, you must update Bitdefender to the latest version.

Read more

Can't find a solution for your problem?

Open an email ticket and we will answer the question or concern in the shortest time possible.