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Bitdefender

Antivirus Plus 2013

Product help and information wiki
5 topics

On-access scanning (Real Time Protection) is disabled. What to do?

Last updated on: 07/08/2015

On-access scanning (Real Time Protection) is disabled. What to do?

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Safepay cannot start correctly due to Acronis Scheduler Helper

Last updated on: 06/07/2015

Safepay cannot start correctlydue to Acronis Scheduler Helper

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Bitdefender installation fails due to ASUS AI Suite software

Last updated on: 30/06/2015

Bitdefender installation failsdue toASUS AI Suite software

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BSOD (blue screen) encountered on Windows Vista/ Windows 7 after installing Bitdefender ( or when trying to open Safepay)

Last updated on: 06/07/2015

BSOD (blue screen) encountered on Windows Vista/ Windows 7 after installing Bitdefender ( or when trying to open Safepay)

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What to do when encountering a technical issue? (How to generate a support tool log)

Last updated on: 24/05/2016

This is an article on how to generate a support tool log

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16 topics

How to upgrade for free from an older version to Bitdefender 2015 (if you are using Windows XP or Windows Vista)?

Last updated on: 20/05/2016

In this article ypou can learn how to upgrade for free from an older version to Bitdefender 2015 (if you are using Windows XP or Windows Vista)

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What is the vsserv.exe process?

Last updated on: 26/02/2013

What is the vsserv.exe process

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What is Autopilot mode?

Last updated on: 26/02/2013

What is Autopilot mode

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Removal tools (uninstall tools) for common antivirus software

Last updated on: 18/05/2016

Removal tools (uninstall tools) for common antivirus software

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How to solve error message "The application was unable to start correctly (0x000007b). Click OK to close the application"

Last updated on: 30/06/2015

How to solve error message “The application was unable to start correctly (0x000007b). Click OK to close the application”

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Safego protection for Facebook - End of Life

Last updated on: 01/07/2015

Safego protection for Facebook - End of Life

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How do I install Bitdefender 2015 on a second computer?

Last updated on: 10/11/2015

How do I install Bitdefender 2015 on a second computer?

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How to upgrade for free from an older version to Bitdefender 2015?

Last updated on: 18/09/2015

How to upgrade for free from an older version to Bitdefender 2015?

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How to remove a child profile ?

Last updated on: 02/07/2015

How to remove a child profile ?

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How do I test my antivirus solution?

Last updated on: 02/07/2015

How do I test my antivirus solution?

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24 topics

What to do if I get a lot of pop-ups / ads (or my internet home page is changed)?

Last updated on: 20/09/2015

What to do if I get a lot of pop-ups / ads/ popup (or my internet home page is changed)?

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How to manually remove an infected file from your computer

Last updated on: 20/09/2015

How to manually remove an infected file from your computer

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Why did Bitdefender automatically delete an infected file?

Last updated on: 30/06/2015

Why did Bitdefender automatically delete an infected file?

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How to scan your computer with Bitdefender Rescue CD

Last updated on: 30/06/2015

Here's how to use Bitdefender Rescue CD to quickly scan and disinfect an infected operating system that cannot start normally:

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How to remove a Fake Antivirus infection

Last updated on: 06/07/2015

How to remove a Fake Antivirus (FakeAV) infection

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4 topics

How do I reset the password for MyBitdefender account?

Last updated on: 03/12/2013 Video

How do I reset the password for MyBitdefender account?

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How do I log in to MyBitdefender using another online account?

Last updated on: 02/07/2015

How do I log in to MyBitdefender using another online account?

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How do I change MyBitdefender e-mail address?

Last updated on: 06/07/2015

How do I change the e-mail address used for MyBitdefender account?

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How do I register a trial version of Bitdefender 2014?

Last updated on: 06/07/2015 Video

How do I register a trial version of Bitdefender 2014? If you have installed a trial version, you may only use it for a limited period of time.

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Invalid key

Last updated on: 05/03/2013

Invalid Key

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When does my Bitdefender protection expire?

Last updated on: 06/07/2015

When does my Bitdefender protection expire?

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How to check if your PC meets the recommended system requirements

Last updated on: 04/10/2013

Explanations on how to find out about your computer system requirement.

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How do I renew my Bitdefender protection?

Last updated on: 06/07/2015

When your Bitdefender protection is about to expire, you must renew your license key.

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I do not want the Automatic Renewal

Last updated on: 04/02/2016

the autorenewal option

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2 topics

What to do when Autopilot/Autoscan/Auto Update are randomly disabled

Last updated on: 06/07/2015

What to do when Autopilot/Autoscan/Auto Update are randomly disabled - Game Mode / Laptop Mode

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How to manually update Bitdefender 2013 virus definitions - using weekly.exe

Last updated on: 12/04/2013 Video

Note: The weekly.exe application is a Virus Definition Update only. If you are looking to install product updates, you must update Bitdefender to the latest version.

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