Australia: (+61) 2801 48283, (+61) 2801 44572, (+61) 1300 954 574 (English - 24 hour service)
Brasil: (+55) 11 395 88 765 
Canada: (+1) 647 955 1197 , (+1) 647 847 3405 
Deutschland: (+49) 2319 8928 017, (+49) 2318 868 043 
Espańa: (+34) 902 190 765 
France: (+33) 8 92 561 161 (0,34€ TTC / min) 
Italiano: (+39) 0699 268 342 
New Zealand: (+64) 998 535 51 
Osterreich: (+49) 2319 8928 017, (+49) 2318 868 043 
Romania: (+40) 21 300 1226, (+40) 21 300 1227 
Schweiz: (+49) 2319 8928 017, (+49) 2318 868 043 
United States: (+1) 954 928 2780 
United Kingdom: (+44) 208 819 2649 
WorldWide: (+40) 21 264 1794 
The system appears infected
If your PC appears to be infected but Bitdefender does not detect any malware, please complete the CUSTOMER CARE ONLINE FORM. Be sure to provide us with the following information, so that we can fully understand the cause and provide you with a quick solution:
NOTE: This information will be used for malware analysis only and will be treated accordingly.
1. Describe the suspicious behavior that led you to believe that your PC is infected
2. Using the “Attach a file” field, upload a screenshot displaying the malware or the effects of the malware (if applicable)
3. Update your Bitdefender software, run a Deep System scan, and attach the scan log to your e-mail
4. Provide a BDSYS log (as described below):
- Save the BDSYS tool on the computer
- Very useful: If possible, try to reproduce the infection – e.g. if you are dealing with a browser redirection open the affected browser and take the appropriate actions for the redirect to occur
- Run the BDSYS tool
- Click the "Create log" button to start generating the log. A progress bar will indicate the status.
- At the end of this process you will receive a prompt to inform you that the log has been saved on the Desktop,under the name of: bdsyslog.zip
- Upload the "bdsyslog.zip" file using the “Attach a file” field of the form
5. When completed, click the “Submit” button
