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Contact Us By Phone

Together with e-mail support and LiveAssistance!, this service completes our range of fully responsive support options. Our specialists are ready to receive and process the issues and questions you submit, in real time. We invite you to contact our Bitdefender Support Team and kindly ask you to allow approximately 10 minutes for your call to be taken.

  •  Australia: (+61) 2801 48283, (+61) 2801 44572, (+61) 1300 954 574 (English - 24 hour service)

  •  Brasil: (+55) 11 395 88 765
    (Portuguese - Horas de trabalho: Segunda a Sexta, 9 AM - 5 PM)

  •  Canada: (+1) 647 955 1197 , (+1) 647 847 3405
    (English: 24 hour service. French: From Monday to Friday, 9AM - 5 PM EST)

  •  Deutschland: (+49) 2319 8928 017, (+49) 2318 868 043
    (Deutsch - Geschäftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)

  •  Espańa: (+34) 902 190 765
    (Espanol - Horas de oficina: de Lunes a Viernes, 09 AM-18 PM)

  •  France: (+33) 8 92 561 161 (0,34€ TTC / min)
    (Français - Heures de travail: du Lundi au Jeudi 09:00-12:30, 13:30-19:00; Vendredi 09:00-12:30, 14:00-19:00)

  •  Italiano: (+39) 0699 268 342
    (Italiano - dal Lunedi al Venerdi, orario d'ufficio 09.00 - 18.00)

  •  New Zealand: (+64) 998 535 51
    (English - 24 hour service)

  •  Osterreich: (+49) 2319 8928 017, (+49) 2318 868 043
    (Deutsch - Geschäftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)

  •  Romania: (+40) 21 300 1226, (+40) 21 300 1227
    (Română - serviciu nonstop)

  •  Schweiz: (+49) 2319 8928 017, (+49) 2318 868 043
    (Deutsch - Geschäftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)

  •  United States: (+1) 954 928 2780,
    (+1) 954 414 9655
    (English - 24 hour service)

  •  United Kingdom: (+44) 208 819 2649
    (English - 24 hour service)

  •  WorldWide: (+40) 21 264 1794
    (English - 24 hour service)

How to check if your PC meets the recommended system requirements

You may install Bitdefender 2013 only on computers running the following operating systems:

  • Windows XP with Service Pack 3 (32-bit)
  • Windows Vista with Service Pack 2
  • Windows 7 with Service Pack 1
  • Windows 8

Before installation, make sure that your computer meets the minimum system requirements:

Minimum system requirements

  • 1.8 GB available free hard disk space (at least 800 MB on the system drive)
  • 800 MHz processor
  • 1 GB of memory (RAM)

Recommended system requirements

  • 2.8 GB available free hard disk space (at least 800 MB on the system drive)
  • Intel CORE Duo (1.66 GHz) or equivalent processor
  • Memory (RAM):
    • 1 GB for Windows XP
    • 1.5 GB for Windows Vista, Windows 7 and Windows 8

To find out the Windows operating system your computer is running and hardware information follow the instructions below:

  • Locate My Computer or Computer icon on your desktop or from the Start menu and right-click on it
  • Select Properties from the menu
  • Here you can find out:
    • Windows Edition
    • Service Pack

  Note: if not specified, it means no Service Pack is installed and you should consider applying the latest Service Pack corresponding to your Operating System
  - CPU specifications and RAM Memory

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