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Contact Us By Phone

Together with e-mail support and LiveAssistance!, this service completes our range of fully responsive support options. Our specialists are ready to receive and process the issues and questions you submit, in real time. We invite you to contact our Bitdefender Support Team and kindly ask you to allow approximately 10 minutes for your call to be taken.

  •  Australia: (+61) 2801 48283, (+61) 2801 44572, (+61) 1300 954 574 (English - 24 hour service)

  •  Brasil: (+55) 11 395 88 765
    (Portuguese - Horas de trabalho: Segunda a Sexta, 9 AM - 5 PM)

  •  Canada: (+1) 647 955 1197 , (+1) 647 847 3405
    (English: 24 hour service. French: From Monday to Friday, 9AM - 5 PM EST)

  •  Deutschland: (+49) 2319 8928 017, (+49) 2318 868 043
    (Deutsch - Geschäftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)

  •  Espańa: (+34) 902 190 765
    (Espanol - Horas de oficina: de Lunes a Viernes, 09 AM-18 PM)

  •  France: (+33) 8 92 561 161 (0,34€ TTC / min)
    (Français - Heures de travail: du Lundi au Jeudi 09:00-12:30, 13:30-19:00; Vendredi 09:00-12:30, 14:00-19:00)

  •  Italiano: (+39) 0699 268 342
    (Italiano - dal Lunedi al Venerdi, orario d'ufficio 09.00 - 18.00)

  •  New Zealand: (+64) 998 535 51
    (English - 24 hour service)

  •  Osterreich: (+49) 2319 8928 017, (+49) 2318 868 043
    (Deutsch - Geschäftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)

  •  Romania: (+40) 21 300 1226, (+40) 21 300 1227
    (Română - serviciu nonstop)

  •  Schweiz: (+49) 2319 8928 017, (+49) 2318 868 043
    (Deutsch - Geschäftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)

  •  United States: (+1) 954 928 2780,
    (+1) 954 414 9655
    (English - 24 hour service)

  •  United Kingdom: (+44) 208 819 2649
    (English - 24 hour service)

  •  WorldWide: (+40) 21 264 1794
    (English - 24 hour service)

Installing your Bitdefender product

For a better viewing experience, please change the video settings.

Bitdefender installation is straight forward  (only 3 steps and it’s on your computer)
You can install Bitdefender from the Bitdefender installation disc or using a web installer downloaded on your computer from the Bitdefender website or from other authorized websites (for example, the website of a Bitdefender partner or an online shop). You can download the installation file from the Bitdefender website at the following address: http://www.bitdefender.com/Downloads/.
If your purchase covers more than one computer (for example, you purchased Bitdefender Total Security 2013 for 3 PCs), repeat the installation process and register your product with the license key on every computer.
 
Validating the installation
 
Bitdefender will first check your system to validate the installation.
If your system does not meet the minimum requirements for installing Bitdefender, you will be informed of the areas that need improvement before you can proceed.
If an incompatible antivirus program or an older version of Bitdefender is detected, you will be prompted to remove it from your system. Please follow the directions to remove the software from your system, thus avoiding problems occurring later on. You may need to reboot your computer to complete the removal of detected antivirus programs.
 
Step 1 - Welcome
The welcome screen lets you choose what type of installation you want to perform.
For a completely hassle-free installation experience, just click the Install button. Bitdefender will be installed in the default location with default settings.
Note: If you wish to configure the installation settings, select I want to customize my installation and then click Install to move on to the next step.
 
Step 2 - Installation in progress
Wait for the installation to complete. Detailed information about the progress is displayed. Critical areas on your system are scanned for viruses, the latest versions of the application files are downloaded and installed, and the Bitdefender services are started. This step can take a couple of minutes.
 
Step 3 - Installation completed
A summary of the installation is displayed. If any active malware was detected and removed during the installation, a system reboot may be required. You can either close the window, or continue with the initial setup of your software by clicking Get started.
 
 
How to register your product 
This step appears only if you have selected Get Started during the previous step.
To complete the registration of your product you need to enter a license key. An active Internet connection is required.
I purchased the product - Type the license key in the corresponding field, then click Register Now.
You can find your license key: on the CD/DVD label, on the product registration card, or in the online purchase e-mail.
I want to evaluate Bitdefender - In this case, you can use the product for a 30 day period.
 
Login to MyBitdefender
MyBitdefender account is required in order to use the online features of your product:
1.       Select Create new account - a new window will appear.
2.       Type the required information in the corresponding fields. The data you provide here will remain confidential: e-mail, user name and password.
3.       Before being able to use your account, you must complete the registration. Check your e-mail and follow the instructions in the confirmation e-mail sent by Bitdefender.
Once the account is created, you can use the provided e-mail address and password to log in to your account at https://my.bitdefender.com
If you already have a MyBitdefender account, you can use it to register your Bitdefender product.
Note: You can also login with your Facebook or Google account.

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