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Contact Us By Phone

Together with e-mail support and LiveAssistance!, this service completes our range of fully responsive support options. Our specialists are ready to receive and process the issues and questions you submit, in real time. We invite you to contact our Bitdefender Support Team and kindly ask you to allow approximately 10 minutes for your call to be taken.

  •  Australia: (+61) 2801 48283, (+61) 2801 44572, (+61) 1300 954 574 (English - 24 hour service)

  •  Brasil: (+55) 11 395 88 765
    (Portuguese - Horas de trabalho: Segunda a Sexta, 9 AM - 5 PM)

  •  Canada: (+1) 647 955 1197 , (+1) 647 847 3405
    (English: 24 hour service. French: From Monday to Friday, 9AM - 5 PM EST)

  •  Deutschland: (+49) 2319 8928 017, (+49) 2318 868 043
    (Deutsch - Geschäftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)

  •  Espańa: (+34) 902 190 765
    (Espanol - Horas de oficina: de Lunes a Viernes, 09 AM-18 PM)

  •  France: (+33) 8 92 561 161 (0,34€ TTC / min)
    (Français - Heures de travail: du Lundi au Jeudi 09:00-12:30, 13:30-19:00; Vendredi 09:00-12:30, 14:00-19:00)

  •  Italiano: (+39) 0699 268 342
    (Italiano - dal Lunedi al Venerdi, orario d'ufficio 09.00 - 18.00)

  •  New Zealand: (+64) 998 535 51
    (English - 24 hour service)

  •  Osterreich: (+49) 2319 8928 017, (+49) 2318 868 043
    (Deutsch - Geschäftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)

  •  Romania: (+40) 21 300 1226, (+40) 21 300 1227
    (Română - serviciu nonstop)

  •  Schweiz: (+49) 2319 8928 017, (+49) 2318 868 043
    (Deutsch - Geschäftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)

  •  United States: (+1) 954 928 2780,
    (+1) 954 414 9655
    (English - 24 hour service)

  •  United Kingdom: (+44) 208 819 2649
    (English - 24 hour service)

  •  WorldWide: (+40) 21 264 1794
    (English - 24 hour service)

How to fix "Downloading one of the installation files failed" issue

How to fix "Downloading one of the installation files failed" issue

Please follow the guidelines below in order to solve the encountered issue:

A. Check your internet connection

During the installation process the PC should be connected to internet for scanning the PC using in cloud technology, also for downloading the latest installation kit available. Please make sure your computer has access to internet before retrying to install Bitdefender.

B. Temporarily turn off any software which could prevent Bitdefender from accessing the internet

First of all, please make sure that Windows Firewall is Turned Off:

- For Windows XP click on Start -> Run -> type firewall.cpl and click OK -> on the General tab, select Off (not recommended)

- for Windows Vista,  Windows 7 or Windows 8

If you have another Firewall software, application scanning web traffic or restricting the internet access please temporarily disable them and try again to install Bitdefender.

C. Perform a Disk Clean-up:

Follow the steps from the KB article below to delete temporary files and system files, empty the Recycle Bin, and remove a variety of other items that you might no longer need that could prevent Bitdefender for being installed:

- for Windows XP, Windows Vista, Windows 7, Windows 8

D. Turn off Windows Defender:

Note: by default, Windows Defender is not included in Windows XP. If you installed it manually follow the procedure for Windows Vista

For Windows Vista, Windows 7, Windows 8

E. Disable User Account Control:

Note: User account control does not exists on Windows XP

For Windows Vista or Windows 7

For Windows 8: put your mouse at the down right side of your screen and click on Search from the toolbox. Then select Settings and typeuac in the search box. From the left part click on the result – Change User Account Control settings. Drag the slider to the bottom –Never Notify and click OK.

F. Unblock the Bitdefender installation kit

Right click on the Bitdefender installation kit and choose Properties. If you are seeing the Unblock button in the bottom right corner please click on it, then click Apply and OK .

G. Now try again to install Bitdefender

Note: If you no longer have the Bitdefender installation kit, please save it from the link below choosing the appropriate product:

Bitdefender Antivirus Plus

Bitdefender Internet Security

Bitdefender Total Security

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