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Contact Us By Phone

Together with e-mail support and LiveAssistance!, this service completes our range of fully responsive support options. Our specialists are ready to receive and process the issues and questions you submit, in real time. We invite you to contact our Bitdefender Support Team and kindly ask you to allow approximately 10 minutes for your call to be taken.

  •  Australia: (+61) 2801 48283, (+61) 2801 44572, (+61) 1300 954 574 (English - 24 hour service)

  •  Brasil: (+55) 11 395 88 765
    (Portuguese - Horas de trabalho: Segunda a Sexta, 9 AM - 5 PM)

  •  Canada: (+1) 647 955 1197 , (+1) 647 847 3405
    (English: 24 hour service. French: From Monday to Friday, 9AM - 5 PM EST)

  •  Deutschland: (+49) 2319 8928 017, (+49) 2318 868 043
    (Deutsch - Geschäftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)

  •  Espańa: (+34) 902 190 765
    (Espanol - Horas de oficina: de Lunes a Viernes, 09 AM-18 PM)

  •  France: (+33) 8 92 561 161 (0,34€ TTC / min)
    (Français - Heures de travail: du Lundi au Jeudi 09:00-12:30, 13:30-19:00; Vendredi 09:00-12:30, 14:00-19:00)

  •  Italiano: (+39) 0699 268 342
    (Italiano - dal Lunedi al Venerdi, orario d'ufficio 09.00 - 18.00)

  •  New Zealand: (+64) 998 535 51
    (English - 24 hour service)

  •  Osterreich: (+49) 2319 8928 017, (+49) 2318 868 043
    (Deutsch - Geschäftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)

  •  Romania: (+40) 21 300 1226, (+40) 21 300 1227
    (Română - serviciu nonstop)

  •  Schweiz: (+49) 2319 8928 017, (+49) 2318 868 043
    (Deutsch - Geschäftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)

  •  United States: (+1) 954 928 2780
    (English - 24 hour service)

  •  United Kingdom: (+44) 208 819 2649
    (English - 24 hour service)

  •  WorldWide: (+40) 21 264 1794
    (English - 24 hour service)

Bitdefender Product Support Matrix

Bitdefender is committed to delivering innovative, effective security solutions to our customers. As technologies and threats evolve, Bitdefender continues to proactively develop and shape its solution set. The resulting new solutions and feature modifications often lead to a need for discontinuing older software revisions as well as products.

Current Version (as migration path whenever available) and all currently supported products are listed below with EOL Dates announced as of October 2010.

EOL Product Version Product End of Sale Product End of Life Migration Path
Bitdefender Enterprise Manager 2.6 November 30, 2010 May 30, 2011 Bitdefender Client Security 3.5
Bitdefender Security for File Servers 2.0 and 2.4 November 30, 2010 May 30, 2011 Bitdefender Security for File Servers 3.5
Bitdefender Security for SharePoint 2.0 (for 2003 version) November 30, 2010 May 30, 2011 Bitdefender Security for SharePoint 3.5 (for 2007 version) / 2.4 (for 2003 version)
Bitdefender Security for Mail Servers 2.0 and 2.4 November 30, 2010 May 30, 2011 Bitdefender Security for Mail Servers 3.5 (Windows)
Bitdefender Security for Exchange 2.0 and 2.4 (for 5.5 / 2000 / 2003 versions)
Bitdefender Security for Exchange 3.x (for 2000 version)
November 30, 2010 May 30, 2011
Aug 30, 2011
Bitdefender Security for Exchange 3.5 (for 2010 / 2007 / 2003 versions)
Bitdefender Security for ISA Servers 2.4 June 29, 2012 December 31, 2012 None
Bitdefender Security for Mail Servers v2.x (Linux/FreeBSD) January 1st, 2012 December 31st, 2012 Bitdefender Security for Mail Servers v3.x (Linux/FreeBSD)
Bitdefender Security for Samba Servers v2.x (Linux/FreeBSD) January 1st, 2012 December 31st, 2012 Bitdefender Security for Samba File Servers v3.x (Linux/FreeBSD)



Once EOL has been announced on a major product family, Bitdefender will provide Support and product updates for a subsequent 6 calendar months after the End-of-Sale date.

See Bitdefender End of Life Policy Statement for more details.

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