Bitdefender

Total Security 2013

Product help and information wiki

How do I install Bitdefender on a second computer?

If you have purchased a license key for more than one computer, you can use the same license key to register a second PC. To install Bitdefender correctly on a second computer, ...

Read more

How to upgrade for free from an older version to Bitdefender 2015?

Installing the latest version of your Bitdefender product is an important step to ensure that your computers are protected by Bitdefender. Important: If you ...

Read more

Can I run Bitdefender Safebox on Windows 8 and Windows 8.1 systems?

To run properly, Bitdefender Safebox requires .NET Framework 3.5. By default, Windows 8 and Windows 8.1 come with .NET Framework 4.5 or 4.5.1 installed. Thus, when running ...

Read more

How to remove a child profile ?

If you want to remove an existent child profile, follow these steps: On any device with Internet access, open a web browser. Go to: https://my.bitdefender.com. Log ...

Read more

How do I test my antivirus solution?

To make sure that your Bitdefender product is properly running, we recommend you using the Eicar test. The Eicar test allows you to check your antivirus protection using ...

Read more


27 topics

How to manually remove an infected file from your computer

In order to manually remove an infected item from your computer you need to perform the following steps: 1. Restart the computer in Safe Mode. You can do that, by following ...

Read more

Why did Bitdefender automatically delete an infected file?

If an infected file is detected, Bitdefender will automatically attempt to disinfect it. If disinfection fails, the file is moved to quarantine in order to contain the infection. For ...

Read more

How to scan your computer with Bitdefender Rescue CD

Here's how to use Bitdefender Rescue CD to quickly scan and disinfect an infected operating system that cannot start normally: 1. First, you need to boot the computer from ...

Read more

How to recover files with Bitdefender Rescue CD

This article shows how to use Bitdefender Rescue CD to recover files from an infected system that fails to start To copy files on a removable device: 1. Start Bitdefender ...

Read more

How to remove a Fake Antivirus infection

Rogue security software designers create legitimate looking pop-up windows that advertise security update software. Such windows might appear on your screen while you surf the web. ...

Read more


5 topics

Safepay cannot start correctly due to Acronis Scheduler Helper

When using Safepay some applications mighttry to switch, without any consent, to the regular Desktop. For this reason these applications are considered to be conflicting with ...

Read more

BSOD (blue screen) when trying to open SafePay

In some rare cases, your computer might encouter a BSOD (blue screen) when trying to open SafePay. In order to solve this situation, please install the following Microsoft hotfix. ...

Read more

My Internet is slow

This situation may appear after you install Bitdefender. The issue could be caused by errors in the Bitdefender firewall configuration. To troubleshoot this situation, follow ...

Read more

I cannot access a device on my network

Depending on the network you are connected to, the Bitdefender firewall may block the connection between your system and another device (such as another computer or a printer). As ...

Read more

What to do when Windows Security Center reports Antivirus, Antispyware and/or Firewall are turned off

Most of the times, when Security Center reports Bitdefender Antivirus and/or Firewall are turned off, it is just a display issue. In other words, while Bitdefender is working properly ...

Read more

18 topics

Bitdefender installation fails due to ASUS AI Suite software

In some cases, one might encounter difficulties when trying to install Bitdefender on a computer that is also running the ASUS AI Suite software (the computer might freeze or a BSOD ...

Read more

What is the vsserv.exe process?

Vsserv.exe is the main Bitdefender process that provides continuous real-time protection against a wide range of malware threats and online attacks. This process should run permanently ...

Read more

What is Autopilot mode?

For all the users who want nothing more from their security solution than to be protected without being bothered, Bitdefender 2013 has been designed with a built-in Autopilot mode. While ...

Read more

Removal tools (uninstallers) for common antivirus software

Note: The links below are for removing other security solutions prior to installing Bitdefender on your system. If you experience issues using any of the tools below, please contact ...

Read more

How to solve error message "The application was unable to start correctly (0x000007b). Click OK to close the application"

This error message may occur on 64 bit operating systems when the Microsoft Visual C++ Redistributable Package is not properly configured. You can find below the procedure for ...

Read more


5 topics

How do I reset the password for MyBitdefender account?

To set a new password for your MyBitdefender account, follow these steps: 1. Go to: https://my.bitdefender.com/ 2. Click on Forgot your password? 3. In the new ...

Read more

How do I log in to MyBitdefender using another online account?

To successfully use another account, follow these steps: 1. Open the Bitdefender window. 2. Click MyBitdefender at the top of the window and then select Account settings ...

Read more

How do I change MyBitdefender e-mail address?

You have created a MyBitdefender account using an e-mail address you no longer use and now you would like to change it. The e-mail address cannot be changed, but you can use ...

Read more

Installing your Bitdefender product

For a better viewing experience, please change the video settings. Bitdefender installation is straight forward (only 3 steps and it’s on your computer) You can ...

Read more

How do I register a trial version?

If you have installed a trial version, you may only use it for a limited period of time. To continue using Bitdefender after the trial period expires, you must register ...

Read more

Invalid key

We kindly inform you that your license key was misused, and consequently invalidated. This usually happens when you purchase a license key from an unauthorized reseller or from ...

Read more

When does my Bitdefender protection expire?

To find out the remaining number of days from your license key, follow these steps: Open the Bitdefender window. A link that indicates the number ...

Read more

How do I switch from one Bitdefender 2013 product to another?

For a better viewing experience, please change the video settings. You can easily switch from one Bitdefender 2013 product to another. The three Bitdefender 2013 products ...

Read more

How to upgrade an older version of your Bitdefender product

We inform you that your current registration license for any Bitdefender previous version is compatible with Bitdefender for the remainder of your licensing period. You are ...

Read more

How to check if your PC meets the recommended system requirements

You may install Bitdefender 2013 only on computers running the following operating systems: Windows XP with Service Pack 3 (32-bit) Windows Vista with Service Pack ...

Read more


2 topics

What to do when Autopilot/Autoscan/Auto Update are randomly disabled

Bitdefender is by default set to Autopilot for completely silent security. While on Autopilot, Bitdefender makes all security related decisions for you and you don't have to ...

Read more

How to manually update Bitdefender 2013 virus definitions - using weekly.exe

For a better viewing experience, please change the video settings. For a better viewing experience, please change the video settings. Note:The weekly.exe application ...

Read more

Can't find a solution for your problem?

Open an email ticket and we will answer the question or concern in the shortest time possible.