Support

Bitdefender

Total Security 2013

Product help and information wiki
28 topics

What to do if I get a lot of pop-ups / ads (or my internet home page is changed)?

When going online, if you get pop-ups on the pages you browse, you probably got on your computer some intrusive applications/toolbars. The same thing applies if your homepage got ...

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How to manually remove an infected file from your computer

In order to manually remove an infected item from your computer you need to perform the following steps: 1. Restart the computer in Safe Mode. You can do that, by following ...

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Why did Bitdefender automatically delete an infected file?

If an infected file is detected, Bitdefender will automatically attempt to disinfect it. If disinfection fails, the file is moved to quarantine in order to contain the infection. For ...

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How to scan your computer with Bitdefender Rescue CD

Here's how to use Bitdefender Rescue CD to quickly scan and disinfect an infected operating system that cannot start normally: 1. First, you need to boot the computer from ...

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How to recover files with Bitdefender Rescue CD

This article shows how to use Bitdefender Rescue CD to recover files from an infected system that fails to start To copy files on a removable device: 1. Start Bitdefender ...

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How do I install Bitdefender on a second computer?

If you have purchased a license key for more than one computer, you can use the same license key to register a second PC. To install Bitdefender correctly on a second computer, ...

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Can I run Bitdefender Safebox on Windows 8 and Windows 8.1 systems?

To run properly, Bitdefender Safebox requires .NET Framework 3.5. By default, Windows 8 and Windows 8.1 come with .NET Framework 4.5 or 4.5.1 installed. Thus, when running ...

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How to remove a child profile ?

If you want to remove an existent child profile, follow these steps: On any device with Internet access, open a web browser. Go to: https://my.bitdefender.com. Log ...

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How do I test my antivirus solution?

To make sure that your Bitdefender product is properly running, we recommend you using the Eicar test. The Eicar test allows you to check your antivirus protection using ...

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How do I scan a file or a folder?

The easiest way to scan a file or folder is to right-click the object you want to scan, point to Bitdefender and select Scan with Bitdefender from the menu. To complete ...

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24 topics

How to upgrade for free from an older version to Bitdefender 2015?

Installing the latest version of your Bitdefender product is an important step to ensure that your computers are protected by Bitdefender. Important: If you ...

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Bitdefender installation fails due to ASUS AI Suite software

In some cases, one might encounter difficulties when trying to install Bitdefender on a computer that is also running the ASUS AI Suite software (the computer might freeze or a BSOD ...

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What to do when encountering a technical issue? (How to generate a support tool log)

In very rare cases, you might encouter situations when Bitdefender doesn't run perfectly flawless. In order to troubleshoot and solve any issues that may appear with Bitdefender ...

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What is the vsserv.exe process?

Vsserv.exe is the main Bitdefender process that provides continuous real-time protection against a wide range of malware threats and online attacks. This process should run permanently ...

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What is Autopilot mode?

For all the users who want nothing more from their security solution than to be protected without being bothered, Bitdefender 2013 has been designed with a built-in Autopilot mode. While ...

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8 topics

Safepay cannot start correctly due to Acronis Scheduler Helper

When using Safepay some applications mighttry to switch, without any consent, to the regular Desktop. For this reason these applications are considered to be conflicting with ...

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BSOD (blue screen) encountered on Windows Vista/ Windows 7 after installing Bitdefender ( or when trying to open Safepay)

In some rare cases when you install Bitdefender on Windows Vista/ Windows 7 computers or when trying to open Safepay, your computer might encounter a BSOD (blue screen). What ...

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My Internet is slow

This situation may appear after you install Bitdefender. The issue could be caused by errors in the Bitdefender firewall configuration. To troubleshoot this situation, follow ...

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I cannot access a device on my network

Depending on the network you are connected to, the Bitdefender firewall may block the connection between your system and another device (such as another computer or a printer). As ...

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What to do when Windows Security Center reports Antivirus, Antispyware and/or Firewall are turned off

Most of the times, when Security Center reports Bitdefender Antivirus and/or Firewall are turned off, it is just a display issue. In other words, while Bitdefender is working properly ...

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5 topics

How do I reset the password for MyBitdefender account?

To set a new password for your MyBitdefender account, follow these steps: 1. Go to: https://my.bitdefender.com/ 2. Click on Forgot your password? 3. In the new ...

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How do I log in to MyBitdefender using another online account?

To successfully use another account, follow these steps: 1. Open the Bitdefender window. 2. Click MyBitdefender at the top of the window and then select Account settings ...

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How do I change MyBitdefender e-mail address?

You have created a MyBitdefender account using an e-mail address you no longer use and now you would like to change it. The e-mail address cannot be changed, but you can use ...

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When does my Bitdefender protection expire?

To find out the remaining number of days from your license key, follow these steps: Open the Bitdefender window. A link that indicates the number ...

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How do I register a trial version?

If you have installed a trial version, you may only use it for a limited period of time. To continue using Bitdefender after the trial period expires, you must register ...

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Invalid key

We kindly inform you that your license key was misused, and consequently invalidated. This usually happens when you purchase a license key from an unauthorized reseller or from ...

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How to upgrade an older version of your Bitdefender product

We inform you that your current registration license for any Bitdefender previous version is compatible with Bitdefender for the remainder of your licensing period. You are ...

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How do I renew my Bitdefender protection?

When your Bitdefender protection is about to expire, you must renew your license key. Follow these steps to visit a website where you can renew your Bitdefender license key: Open ...

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How To Remove Another Security Solution Installed on the PC

It is highly recommended that youremove any security softwareyou might have installed on your systemprior to installing Bitdefender.Running multiple security programs ...

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I do not want the Automatic Renewal

WHAT IS AUTO-RENEWAL? Auto-renewal allows you to enjoy the benefits of continuous security for your PC, without the hassle of renewing every time your license expires. With your ...

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1 topic

How to manually update Bitdefender 2013 virus definitions - using weekly.exe

For a better viewing experience, please change the video settings. For a better viewing experience, please change the video settings. Note:The weekly.exe application ...

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