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Bitdefender

Product help and information wiki
24 topics

What to do if I get a lot of pop-ups / ads (or my internet home page is changed)?

Last updated on: 20/09/2015

What to do if I get a lot of pop-ups / ads/ popup (or my internet home page is changed)?

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How to manually remove an infected file from your computer

Last updated on: 20/09/2015

How to manually remove an infected file from your computer

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Why did Bitdefender automatically delete an infected file?

Last updated on: 30/06/2015

Why did Bitdefender automatically delete an infected file?

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How to scan your computer with Bitdefender Rescue CD

Last updated on: 30/06/2015

Here's how to use Bitdefender Rescue CD to quickly scan and disinfect an infected operating system that cannot start normally:

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How to recover files with Bitdefender Rescue CD

Last updated on: 30/06/2015

How to recover files with Bitdefender Rescue CD This article shows how to use Bitdefender Rescue CD to recover files from an infected system that fails to start

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How to remove a Fake Antivirus infection

Last updated on: 06/07/2015

How to remove a Fake Antivirus (FakeAV) infection

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CryptoLocker ransomware – details and prevention

Last updated on: 06/07/2015

CryptoLocker

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What to do when Bitdefender does not detect malware (false negative)

Last updated on: 06/07/2015

What to do when Bitdefender does not detect malware (false negative)

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What is a PUA / PUP software?

Last updated on: 06/07/2015

What is a PUA (potentialy unwanted application) / PUP (potentialy unwanted program) software?

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How to generate and submit a scan log with Bitdefender 2014

Last updated on: 06/07/2015

How to generate and submit a scan log with Bitdefender 2014

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What to do when Home Page resets to about:blank in Internet Explorer

Last updated on: 30/06/2015

What to do when Home Page resets to about:blank in Internet Explorer

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How to remove FBI Ransomware infection

Last updated on: 23/05/2016

This is an article on how to remove a FBO Ransomware infection

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How to clean infections found in System Volume Information

Last updated on: 30/06/2015

How to clean infections found in System Volume Information

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Scan doesn't start

Last updated on: 26/07/2011

This type of issue can have two main causes:

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How do I scan a file or a folder?

Last updated on: 25/07/2011

The easiest and recommended way to scan a file or folder is to right-click the object you want to scan and select Scan with Bitdefender from the menu. To complete the scan, follow the Antivirus Scan wizard.

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How do I protect my personal information?

Last updated on: 25/07/2011

Privacy Control monitors the data leaving your computer through web forms, e-mail messages or instant messages.

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What to do when Bitdefender detected a clean file as infected (false positive)?

Last updated on: 30/06/2015

There are cases when Bitdefender mistakenly flags a legitimate file as being a threat (false positive). To correct this error, add the file to the Bitdefender Exclusions area and upload the sample on our online submit form

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How to create a Bitdefender Rescue CD

Last updated on: 01/07/2015

How to create a Bitdefender Rescue CD Bitdefender Rescue CD is a free tool that scans and cleans your computer whenever you suspect a malware threat is affecting its operation. Bitdefender Rescue CD works without loading the operating system and can be set up either on a CD/DVD or on a USB flash ...

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Saving files onto a memory stick with the Bitdefender Rescue CD

Last updated on: 16/05/2012

This article describes the procedure for saving files onto a a memory stick with the BitDefender Rescue CD.

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Reading the scan report of the command line scanning with Bitdefender RescueCD

Last updated on: 16/05/2012

This article describes the procedure for reading the scan report of a command line scanning with the BitDefender Rescue CD.

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The system appears infected (How to generate a BDsys log?)

Last updated on: 28/04/2016

What to do if the computer seems infected but Bitdefender does not detect any threats (How to generate a BDsys log?)

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Password protected items

Last updated on: 01/07/2015

When scanning with Bitdefender, you may come across some items that are marked as "password-protected", which Bitdefender reports as potential threats

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I/O errors in the scan report

Last updated on: 06/07/2015

This document explains the I/O errors statistics included in the scan reports.

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Cookie threats!

Last updated on: 04/01/2010

A lot of people are interested in cookies and why any internet security type product covers the cookie area in order to protect the computer. How can a cookie harm the computer? How are cookies and spyware connected? The present document tries to offer some light over these aspects.

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