Bitdefender

Product help and information wiki
6 topics

On-access scanning (Real Time Protection) is disabled. What to do?

If theOn-access scanning (Real Tine Protection) of Bitdefender is disabled, the program will notify you. If you get this notification, please follow the steps bellow ...

Read more


What to do when Autopilot/Autoscan/Auto Update are randomly disabled

Bitdefender is by default set to Autopilot for completely silent security. While on Autopilot, Bitdefender makes all security related decisions for you and you don't have to ...

Read more

Bitdefender services are not responding

This article helps you troubleshoot the Bitdefender Services are not responding error. You may encounter this error as follows: The Bitdefender icon in the system tray is ...

Read more

I can no longer use an application

This issue occurs when you are trying to use a program which was working normally before installing Bitdefender. You may encounter one of these situations: You could receive ...

Read more


11 topics

How to upgrade for free from an older version to Bitdefender 2015 (if you are using Windows XP or Windows Vista)?

Important: The above installation kits are for Windows XP and Windows Vista. If you are using Windows 7, WIndows 8, Windows 8.1, Windows 10 please use the links from this article. Installing ...

Read more

How do I install Bitdefender 2015 on a second computer?

If you have purchased a license key for more than one computer, you can use the same license key to register a second PC. To install Bitdefender correctly on a second computer, ...

Read more

Bitdefender installation fails due to ASUS AI Suite software

In some cases, one might encounter difficulties when trying to install Bitdefender on a computer that is also running the ASUS AI Suite software (the computer might freeze or a BSOD ...

Read more

Removal tools (uninstall tools) for common antivirus software

Note: The links below are for removing other security solutions prior to installing Bitdefender on your system. If you experience issues using any of the tools below, please contact ...

Read more

How to fix "Bitdefender Installation has failed" OR "Fatal error during installation"

If you receive one of the above mentioned error messages while trying to install Bitdefender 2015 please follow the guidelines below: A.Make sure your computer meets the minimal ...

Read more


Safego protection for Facebook - End of Life

There are unfortunate situations when our apps need to be discontinued because of the restrictions posed by 3rd party APIs or policies on which they rely. This case also applies ...

Read more

How to upgrade for free from an older version to Bitdefender 2015?

NOTE: The below links apply to Windows 7, Windows 8, Windows 8.1 and Windows 10. If you are using Windows XP or Windows Vista, please use the links from this article. Installing ...

Read more

How to remove a child profile ?

If you want to remove an existent child profile, follow these steps: On any device with Internet access, open a web browser. Go to: https://my.bitdefender.com. Log ...

Read more

How do I test my antivirus solution?

To make sure that your Bitdefender product is properly running, we recommend you using the Eicar test. The Eicar test allows you to check your antivirus protection using ...

Read more

How do I scan a file or a folder?

The easiest way to scan a file or folder is to right-click the object you want to scan, point to Bitdefender and select Scan with Bitdefender from the menu. To complete ...

Read more


21 topics

What to do if I get a lot of pop-ups / ads (or my internet home page is changed)?

When going online, if you get pop-ups on the pages of your browser, you probably got on your computer some intrusive applications/toolbars. The same thing applies if your homepage ...

Read more

How to manually remove an infected file from your computer

In order to manually remove an infected item from your computer you need to perform the following steps: 1. Restart the computer in Safe Mode. You can do that, by following ...

Read more

Why did Bitdefender automatically delete an infected file?

If an infected file is detected, Bitdefender will automatically attempt to disinfect it. If disinfection fails, the file is moved to quarantine in order to contain the infection. For ...

Read more

How to remove a Fake Antivirus infection

Rogue security software designers create legitimate looking pop-up windows that advertise security update software. Such windows might appear on your screen while you surf the web. ...

Read more

CryptoLocker ransomware – details and prevention

CryptoLocker is a new sophisticated malware that was launched in the late 2013. It is designed to attack Windows operating system by encrypting all the files from the system using ...

Read more


Invalid key

We kindly inform you that your license key was misused, and consequently invalidated. This usually happens when you purchase a license key from an unauthorized reseller or from ...

Read more

When does my Bitdefender protection expire?

To find out the remaining number of days from your license key, follow these steps: Open the Bitdefender window. A link that indicates the number ...

Read more

Bitdefender 2012 Interface

This tutorial describes the interface functionality.

Read more

Autopilot Tutorial

This tutorial describes the Auto Pilot functionality.

Read more

How do I upgrade to another Bitdefender 2012 product?

You can easily upgrade from one Bitdefender 2012 product to another. All you need to do is purchase a license key for the Bitdefender 2012 product you want to upgrade to ...

Read more


3 topics

How do I log in to MyBitdefender using another online account?

To successfully use another account, follow these steps: 1. Open the Bitdefender window. 2. Click MyBitdefender at the top of the window and then select Account settings ...

Read more

How do I change MyBitdefender e-mail address?

You have created a MyBitdefender account using an e-mail address you no longer use and now you would like to change it. The e-mail address cannot be changed, but you can use ...

Read more

Bitdefender PC Lifetime Edition

Bitdefender PC Lifetime Edition provides comprehensive protection against viruses, spyware, hackers, and other common threats that can lead to identity theft, loss of personal data ...

Read more

1 topic

How to manually update Bitdefender 2012 using weekly.exe

Note: The weekly.exe application is a Virus Definition Update only. If you are looking to install product updates, you must update Bitdefender to the latest version. The update ...

Read more

Can't find a solution for your problem?

Open an email ticket and we will answer the question or concern in the shortest time possible.