Product help and information wiki
15 topics

How do I install Bitdefender 2015 on a second computer?

If you have purchased a license key for more than one computer, you can use the same license key to register a second PC. To install Bitdefender correctly on a second computer, ...

Read more

How to upgrade for free from an older version to Bitdefender 2015?

Installing the latest version of your Bitdefender product is an important step to ensure that your computers are protected by Bitdefender. Important: If you ...

Read more

Bitdefender installation fails due to ASUS AI Suite software

In some cases, one might encounter difficulties when trying to install Bitdefender on a computer that is also running the ASUS AI Suite software (the computer might freeze or a BSOD ...

Read more

What to do when encountering a technical issue? (How to generate a support tool log)

In very rare cases, you might encouter situations when Bitdefender doesn't run perfectly flawless. In order to troubleshoot and solve any issues that may appear with Bitdefender ...

Read more

Removal tools (uninstall tools) for common antivirus software

Note: The links below are for removing other security solutions prior to installing Bitdefender on your system. If you experience issues using any of the tools below, please contact ...

Read more

How to fix "Bitdefender Installation has failed" OR "Fatal error during installation"

If you receive one of the above mentioned error messages while trying to install Bitdefender 2015 please follow the guidelines below: A.Make sure your computer meets the minimal ...

Read more

How to solve %APPDATA% installation issue

This issue may occur if there is an incorrect setting in one of the User Shell Folders registry subkeys. You can find more details and the procedure to solve this in this Microsoft ...

Read more

How do I remove other security solutions?

The main reason for using a security solution is to provide protection and safety for your data. But what happens when you have more than one security product on the same system? When ...

Read more

Issues System in Bitdefender 2012

This tutorial describes the features and usage of the Issues System.

Read more

Virtualized Browsing in Bitdefender 2012

This tutorial describes the functionality of the Sandbox feature.

Read more

Bitdefender 2012 Interface

This tutorial describes the interface functionality.

Read more

Bitdefender 2012 Installation

This tutorial details the Bitdefender installation process.

Read more

Autopilot Tutorial

This tutorial describes the Auto Pilot functionality.

Read more

How do I configure Bitdefender to use a proxy Internet connection?

If your computer connects to the Internet through a proxy server, you must configure Bitdefender with the proxy settings. Normally, Bitdefender automatically detects ...

Read more

How do I protect my personal information?

Privacy Control monitors the data leaving your computer through web forms, e-mail messages or instant messages. To make sure no private data leaves your computer without ...

Read more

Can't find a solution for your problem?

Open an email ticket and we will answer the question or concern in the shortest time possible.