This archive contains some Frequently Asked Questions (FAQ) about BitDefender Products. You can search for more info in BitDefender Knowledge Base database of support articles.
What to do when Bitdefender does not detect malware
Some files may not be detected by BitDefender even if they are malicious. This is called a false negative and usually occurs when the malware uses new (unexplored) techniques.
What to do when Bitdefender detects legitimate applications
There is a possibility that BitDefender will report a legitimate file as being infected. This is called a false positive and usually occurs when BitDefender decides that the file behaves like a malware.
Password protected items
When scanning with BitDefender, you may come across some items that are marked as "password-protected", which BitDefender reports as potential threats
BitDefender Online Scanner FAQ
Provides answers to the most frequently asked questions.
I cannot login into my Bitdefender Online account
By having a BitDefender Online Account your main benefits are: high priority in support as well as the best location to store your license key, purchase information and any other important detail regarding your product.There are 3 possible main error messages when trying to log-in into your BitDefender account.
How to run the Online Scanner on Vista
How can I make the Online Scanner run under Windows Vista?
How to upgrade for free from an older version to Bitdefender 2013?
Install for 2011 How to upgrade for free from an older version to Bitdefender 2013?