Premium Services Engineer

CATEGORY: Customer Care
COUNTRY: Romania
POSTED ON: 2014 Jan 28
JOB DESCRIPTION:
JOB RESPONSABILITIES:
  • ·  Offers Technical Support services to Bitdefender customers via remote assistance (primarily) backed up by phone/chat and email assistance, in order to ensure the Bitdefender business objectives, 24 hours a day, 7 days a week;
  • Promote Bitdefender services portfolio to customers in order to reach the allocated quota.
  • ·  Approaches and solves requests arrived via the dedicated support channels based on the competencies matrix;
  • ·  Shares technical information about the products with the other teams involved;
  • ·  Acquires complete information in order to escalate complex issues to the upper tiers;
  • ·  Build, assimilate, implement, audit and improve working procedures; 
REQUESTS:
  • ·Previous advanced technical support experience – at least 2 years;
  • ·  Advanced Windows knowledge;
  • ·  Customer oriented attitude;
  • ·  Communication – sharing information;
  • ·  Results and problem solving oriented;
  • ·  Initiative and proactivity;
  • ·  Proficiency in English;
  • Previous experience in sales over the phone or other live communication channels considered a plus;
  • ·  Experience with Mac OS, iOS, Android, Linux platforms considered a plus.
JOB OFFER:
  • ·  Challenging and smart environment;
  • ·  Attractive compensation and benefits package;
  • ·  Pool table, foosball tables and other small things to make you as comfortable as possible at work