The Bitdefender Business Services team based in Bucharest is looking for a new young and enthusiastic member! As a Senior Technical Support Engineer, you will be responsible with ensuring a high quality technical assistance for the Bitdefender business clients world-wide, within the required performance and SLA requirements.
The provided services are focused on email and phone assistance, however you will also be required to coordinate remote sessions for a better visibility and more efficient troubleshooting of the reported issues.
In this process, you will act as a link between our customers’ needs and the other departments by performing escalations to the next tier and providing detailed descriptions or reports where necessary. You will thus be required to work closely with the software testing and development teams, as well as security or sales experts, in a youthful and competitive environment, which will enrich your experience and broaden your perspective.
If you take up our offer, you will benefit of: