Technical Support Engineer

CATEGORY: Customer Care
COUNTRY: Romania
POSTED ON: 2013 Aug 29
JOB DESCRIPTION:
JOB RESPONSABILITIES:

Responsibilities:

- Offers Technical Support service to the Bitdefender customers via phone and email in order to ensure the Bitdefender business objectives, 24 hours a day, 7 days a week;
- Approaches and solves requests arrived via the dedicated support channels based on the competencies matrix the technical support;
- Shares technical information about the products with the other teams involved;
- Acquires complete information in order to escalate complex issues to the upper tiers. 
- Build, assimilate, implement, audit and improve working procedures;

REQUESTS:

Requirements:

- Advanced Windows knowledge;
- Linux basic knowledge;
- Customer oriented attitude;
- Communication – sharing information;
- Results and problem solving oriented; 
- Initiative and proactivity; 
- Proficiency in English;
- Previous experience in similar job is a plus

JOB OFFER:

The position is based at the Bitdefender HQs in Bucharest. 
- Challenging and smart environment;
- Attractive compensation and benefits package;
- Pool table, foosball tables and other small things to make you as comfortable as possible at work.