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Junto con el soporte de correo y LiveAssistance!, este servicio completa nuestra gama de opciones de soporte. Nuestros especialistas están listos para recibir y procesar los problemas y preguntas que nos envíe, en tiempo real. Le invitamos a contactar con nuestro Equipo de soporte Bitdefender y le rogamos que espere un máximo de 10 minutos para que su llamada sea atendida.

  •  Australia: (+61) 2801 48283, (+61) 2801 44572, (+61) 1300 954 574 (English - 24 hour service)

  •  Brasil: (+55) 11 395 88 765
    (Portuguese - Horas de trabalho: Segunda a Sexta, 9 AM - 5 PM)

  •  Canada: (+1) 647 955 1197 , (+1) 647 847 3405
    (English: 24 hour service. French: From Monday to Friday, 9AM - 5 PM EST)

  •  Deutschland: (+49) 2319 8928 017, (+49) 2318 868 043
    (Deutsch - Geschäftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)

  •  Espańa: (+34) 902 190 765
    (Espanol - Horas de oficina: de Lunes a Viernes, 09 AM-18 PM)

  •  France: (+33) 8 92 561 161 (0,34€ TTC / min)
    (Français - Heures de travail: du Lundi au Jeudi 09:00-12:30, 13:30-19:00; Vendredi 09:00-12:30, 14:00-19:00)

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    (Italiano - dal Lunedi al Venerdi, orario d'ufficio 09.00 - 18.00)

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    (English - 24 hour service)

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    (Deutsch - Geschäftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)

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    (Română - serviciu nonstop)

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    (Deutsch - Geschäftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)

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    (English - 24 hour service)

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What Do I Do if I Have Another Security Solution Installed?

It is highly recommended to remove any security software that you might have installed on your system prior to installing BitDefender.

Running multiple security programs simultaneously may negatively affect their operation, as they compete for access to the same system resources.

Generally, you can uninstall other security software from the Windows Control Panel (Add or Remove programs (XP), Programs, Programs and Features (Vista and 7).

You can also contact the security software manufacturer or visit their website for further information.

The BitDefender 2011 installer automatically detects any other security software installed, including older versions of BitDefender. Once the setup wizard is launched, BitDefender will instruct you how to uninstall it. 

If you are installing BitDefender Internet Security or Total Security, please turn off any other firewall that protects your system as well. Once the installation of these products is complete, the BitDefender firewall will be activated.

Click "Start Uninstall" to proceed with the uninstalling of conflicting software, one by one. Your computer may need to reboot in order for this process to run properly, but the setup wizard will resume after each reboot. If conflicting security software fails to be removed, BitDefender will redirect you to the Customer Care Team to help you prepare the system for installation. 

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