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Junto con el soporte de correo y LiveAssistance!, este servicio completa nuestra gama de opciones de soporte. Nuestros especialistas están listos para recibir y procesar los problemas y preguntas que nos envíe, en tiempo real. Le invitamos a contactar con nuestro Equipo de soporte Bitdefender y le rogamos que espere un máximo de 10 minutos para que su llamada sea atendida.

  •  Australia: (+61) 2801 48283, (+61) 2801 44572, (+61) 1300 954 574 (English - 24 hour service)

  •  Brasil: (+55) 11 395 88 765
    (Portuguese - Horas de trabalho: Segunda a Sexta, 9 AM - 5 PM)

  •  Canada: (+1) 647 955 1197 , (+1) 647 847 3405
    (English: 24 hour service. French: From Monday to Friday, 9AM - 5 PM EST)

  •  Deutschland: (+49) 2319 8928 017, (+49) 2318 868 043
    (Deutsch - Geschäftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)

  •  Espańa: (+34) 902 190 765
    (Espanol - Horas de oficina: de Lunes a Viernes, 09 AM-18 PM)

  •  France: (+33) 8 92 561 161 (0,34€ TTC / min)
    (Français - Heures de travail: du Lundi au Jeudi 09:00-12:30, 13:30-19:00; Vendredi 09:00-12:30, 14:00-19:00)

  •  Italiano: (+39) 0699 268 342
    (Italiano - dal Lunedi al Venerdi, orario d'ufficio 09.00 - 18.00)

  •  New Zealand: (+64) 998 535 51
    (English - 24 hour service)

  •  Osterreich: (+49) 2319 8928 017, (+49) 2318 868 043
    (Deutsch - Geschäftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)

  •  Romania: (+40) 21 300 1226, (+40) 21 300 1227
    (Română - serviciu nonstop)

  •  Schweiz: (+49) 2319 8928 017, (+49) 2318 868 043
    (Deutsch - Geschäftszeiten: von Montag bis Freitag von 09.00-19.00 Uhr)

  •  United States: (+1) 954 928 2780,
    (+1) 954 414 9655
    (English - 24 hour service)

  •  United Kingdom: (+44) 208 819 2649
    (English - 24 hour service)

  •  WorldWide: (+40) 21 264 1794
    (English - 24 hour service)

Cookie threats!

  1. What is a cookie?
    At http://www.microsoft.com/info/cookies.mspx you can learn overview of what cookies represent: very small text files placed on the hard drive by a web server. They are essentially your identification cards, and cannot be executed as code or deliver viruses. They are uniquely yours and can only be read by the server that gave them to you. For example, a web based email service (such as Yahoo!, MSN or the like) uses cookies for identification purposes (the option “Remember me on this computer”). More information on what cookies can do and how to accept/deny sending and receiving cookies are available at the above mentioned location.
  2. How can a cookie threaten a computer?
    A cookie itself cannot harm the computer, as it does not and cannot hold code (therefore the cookie cannot perform an action itself). However, the cookie can support (help) malicious actions to be taken on the respective system. Even more, being a plain text file, they are vulnerable, meaning that they can be “harvested” by other applications.
  3. Why is it necessary to scan cookies?
    As already mentioned the cookies themselves cannot harm the computer. However they can contain certain information to lead a possible attacker to the respective computer. For example: we will consider that an attacker releases a Trojan in the wild in order to gain control over several computers. This Trojan’s payload contains in dropping a Backdoor (to open a port), changing the homepage of the browser and placing a “malicious” cookie in the browser’s cookie area. When the unsuspecting user launches the browser, then it automatically connects to the new homepage (namely the attacker’s website). Once this is done, the malicious cookie is being read and the attacker becomes aware of the fact that the computer is infected. By knowing this, it becomes a piece of cake to take over the computer using some exploits or the open port.
    Let’s say that the user becomes aware of the infection and manages to remove the Trojan and the Backdoor from the computer. However, if the cookie remains on the computer, it can supply information again to the attacker if the user “manages” to access the untrusted web page again. The computer is therefore exposed once again to a possible attack.
    As explained in the above scenario, the cookie is used to provide information about a computer but it is not responsible with the attack itself.
  4. Other type of malicious attacks using cookies
    A similar case is represented by the fact that cookies are vulnerable to third party attacks. Lately, the virus analysts discovered exploits (Internet Explorer, Mozilla Firefox, JavaScript) that allowed an attacker to harvest information from cookies using either different cookies or the so-called spyware software (for example login information for different servers the customer might use).
  5. Conclusion
    When talking about cookies it’s important to know how to protect cookies from other cookies or applications or how to protect a computer against cookie attacks. Due to the fact that cookies are necessary for browsing or the fact that the cookie traffic is invisible to the computer user, a “cookie control” module is needed to help the user. BitDefender Internet Security detects both viral and spyware attacks using the signature based mechanism. This feature is included in the default configuration of the product so that the customers are not required to perform further actions for this matter.

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